Arrived at front desk around 5 pm, but the person sitting there was apparently not authorized to check anyone in. Opened the door to the back room and asked for someone, then went back to staring at the terminal.
A few minutes went by. More people arrived who wanted to check in.
Person at the desk again went to the back room, then went back to staring at the terminal.
A few more minutes went by before someone w check-in powers finally arrived.
A sign on the desk touted how Hilton now accepts pets. That’s great, but when I got to my room, there was a dog barking continuously a few rooms down, which was clearly audible in my room w the door closed.
Picked up my bags (which were heavy) and trekked back to the front desk, where I was given a room on a different floor.
Thanks, Hilton! If you are allowing dogs, why don’t you segregate them on one side of one floor? Or, maybe since I was only staying one night this time, I wasn’t considered important enough and you wanted to stick me w the worst location?
…And for this, they nickel-and-dime you on breakfast, internet w reasonable speed, etc. It is obnoxious. They seem to think that displaying your name on the TV in your room is going to make up for it.
The only reasons I come back are the location, and the fact that the rooms are nice, and (usually) quiet. If I find a comparable place, Hilton will not see me again.