Absolutely loved the room - tile floors, antique wardrobe and furnishings, but especially the chandelier hanging from the high, fresco-ed ceiling. Very clean. The bathrooms were very modern and the glass shower stall was huge. The staff was excellent - friendly, helpful and remembered our room number when handing back our key. They are connected to the Europe Cafe which has excellent pastries & espressos. The only downside were the breakfast offerings - nothing hot, which I expected from this hotel. We also eat closer to the end time of breakfast and items were not replenished 30 minutes prior to the end. But not a deal breaker and the "American style" coffee was wonderfully rich and strong! Stayed there for the Ferrara Buskers Festival and it was an excellent location for this. The hotel is located very close to the main Piazza - easy to get to for a "non-walker" like me!