Dear Gilvania,We would like to thank you for your review and comments.We hope to welcome you again!Yours sincerely,Jean Nogueira,General manager

Prezado Sr. Joel,Gostaríamos de agradecer pela sua avaliação e pelos seus comentários.Esperamos revê-los em breve!Atenciosamente,Jean Nogueira,Gerente Geral

Prezada Sra. Mariana,Gostaríamos de agradecer pela sua avaliação e pelos seus comentários.Esperamos revê-los em breve!Atenciosamente,

Prezado Sr. Phillip,Gostaríamos de agradecer pela sua avaliação e pelos seus comentários.Esperamos revê-los em breve!Atenciosamente,

Dear guest,We would like to thank you for your review.We hope to see you soon.Kind regards

Prezada Roseli,Gostaríamos de agradecer pela sua avaliação e seus comentários.Esperamos recebê-la novamente!Atenciosamente,

Prezado Paul,Agradecemos pelos seus comentários e pela sua avaliação.Esperamos revê-lo em breve!Atenciosamente,Jean Nogueira,Gerente Geral

Prezado Diego,Agradecemos por tirar um pouco do seu tempo para nos avaliar! Ficamos contentes que tenha apreciado sua hospedagem em nosso hotel! Esperamos poder recebê-lo novamente em breve!

Dear Guest,Thank you for assess us!We are so happy to know that you appreciate your staying with us and hope to see you soon!

Dear Mr. Julian, good morning!Thank you for assess us. We would like to apologize about any misunderstood that may had happen.As only the rates were paid beforehand, during the check-in, the receptionist offers to the guest the option to leave a pre-authorized credit card for extra consumption, so this way all the consumptions would be putted in the room. As she chose not to leave a credit card, expenses should be paid directly at the restaurant. That's way was asked for the payment after her dinner and wasn't possible to put it in the room.The charge that appears as TAXA SERV. HOSPEDAGEM. (GORJETA) 30.00 ISS 9.00 DIFERENCA DE DIARIA 300.00 it's not about a service fee. How our check-in starts at 2PM and the guest arrived at 8AM, we normally charge a new daily for check-in this time, but, the receptionist made a special rate for the check-in at 8AM and this was negotiated and explained to the guest and she agreed so she can went to the room when she arrived and had breakfast . So this isn't about a service fee, this amount (R 300,00) was charged for the early check-in, and on this value there are fees of 13% (TAXA SERV. HOSPITAL. (GORJETA) 30.00 ISS 9.00) that are the total appears in the bill.I would like to beforehand apologize for any misunderstanding and inconvenience that has been caused. We are already in contact with all the departments to align more assertive communication and processes.We also have a Guest Relations department that cares of guests from embassies, international organizations and special requests. We didn't find informations in her reservations that was a United Nations guest, so our Guest Relations department wasn't able to take care.The Royal Tulip Brasília Alvorada is known as the embassies hotel, as we welcome guests from all over the world and have the pleasure of hosting many of the delegations that come to Brasilia. In view of this, we are sorry that the guest had a different experience from so many of the guests we receive.We stay disposal for any other questions.

Prezado Hóspede,Agradecemos pela excelente avaliação ao nosso hotel! Ficamos contentes que tenha apreciado sua hospedagem conosco e esperamos poder recebê-lo novamente em breve!

Dear Amber,Thank you for taking a time to assess us!We're happy to know that you had an great experience with us and hope to see you soon!

Dear Gary,Thank you so much for assess as and sharing your feedback with us!We are so glad to know that you had an amazing experience and wish to see you again soon!

Dear Judith,Thank you for assess us!We are glad to know that you had a great experience and hope to see you soon!

Dear Samuel,Thank you for taking a time to assess us!We are glad to know that you had a great experience with us and hope to see you soon!

Dear Ken,Thanks for taking a time to assess us! We are so glad to know that you had an amazing staying with us!We hope to see you soon!

Dear Melvin,Thanks for taking a time to assess us!We are so glad to knowing about your experience!Was a pleasure to have you with as and we are looking forward to see you again!

Dear Nelson,We thank you for taking a time to assess us!Although we wished that your experience had beed different, we thank you for sharing your feedback with us because it is through our guest's feedbacks that we can find points to be improved in our services.Is a procedure of our governance that the rooms be cleaned all days during our guests staying. We already asked to our Housekeeper for her to reinforce with the team this procedure.In our hotel we have the Herbs restaurant that works to the breakfasn and for lunch. The lunch runs from 12am to 3:30pm. Our pool bar, the Bar do Capitão, runs from 11:00 am to 19:00 and starting at 19:00 hours our Bistro The Old Bar offers options to eat and drink.We really apologize for the points that wans't accordingly with your expectations and we take advantage to inform that your comment was putted in our last Manager meeting to be discussed with all our management so that the necessary actions can be taken.We hope to see you again!

Prezada Marisol,Agradecemos por nos avaliar!Gostaríamos de saber um pouco mais de sua experiência que ocasionou na nota avaliada.Caso se sinta confortável, estamos à disposição para lhe ouvir!Esperamos poder revê-la em uma próxima oportunidade para lhe proporcionar uma verdadeira experiência Royal Tulip!

Prezada Sra. Flavia,Agradecemos pela sua avaliação!Esperamos recebê-la novamente!Atenciosamente,

Dear Richard,Thanks for the great assess to our hotel! We are so glad that you had enjoyed your staying with us!We hope to see you soon.Kind regards,

Dear Edmund,We appreciate your feedback and are grateful for share it with us.We will put you comments at our next manager meeting schedule.We hope to see you soon!Kind regards,

Prezado Randolph, boa tardeGostaríamos de agradecer pela sua avaliação e seu comentário.Esperamos revê-lo em breve!

Prezado Hebert, Muito obrigado pela excelente avaliação! Esperamos revê-lo em breve. Atenciosamente,Jean NogueiraGerente Geral

Dear Filip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jean NogueiraGeneral Manager

Dear Melvin, Thank you so much for taking the time to rate us and give us this kind compliment. Your review warmed the hearts of our Team, who were delighted to know that they made a difference in your experience. We are looking forward to your return! Yours sincerely, Jean Nogueira General manager

Dear Claudio, Thank you so much for taking the time to give us your feedback. We are already forwarding it to the responsible sectors to provide improvements. We hope to see you soon. Yours sincerely, Jean Nogueira General manager

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean Nogueira General Manager

Prezado Carlos, Gostaríamos de agradecer pela sua avaliação e seus comentários. Esperamos revê-lo em breve!

Dear Silvananthan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean Nogueira General Manager

Dear Andre, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean Nogueira General Manager

Dear Chinwe, Thank you very much for your rating and feedback! We hope to see you soon. Yours sincerely, Jean Nogueira General manager

Dear Arlindo, Thank you so much for taking the time to give us your feedback. We are glad that you enjoyed the leisure and reception area. We have already forwarded your feedback to our infrastructure manager to make the necessary improvements. We hope to see you soon. Regards, Jean Nogueira General manager

Dear Julian, Thank you so much for the great review! We hope to see you soon. Regards, Jean Nogueira General manager

Muito obrigado por dedicar um tempo para nos avaliar. Ficamos contentes em saber que teve uma boa experiência e esperamos revê-lo em breve. Atenciosamente, Jean Nogueira Gerente Geral

Dear Ruben, Thank you very much for the great review. We are happy to hear that you had a good experience and that you will return. See you next time! Regards, Jean Nogueira General manager

Dear Jadma, Thank you so much for taking the time to rate us. We are happy to know that you chose us to spend great moments with your family and even happier to know that you will return. We hope to see you again soon. Regards, Jean Nogueira General manager

Prezado Alberone, Muito obrigado pela ótima avaliação! Esperamos revê-lo em breve.Atenciosamente,Jean NogueiraGerente Geral

Dear Luiz, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean Nogueira General Manager

Dear Mehmet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean Nogueira General Manager

Dear Luiz, Thanks so much for the feedback! We are glad you enjoyed your stay. Breakfast, despite scheduling, especially on weekends, we have the last time as the busiest. We hope to see you soon. Regards, Jean Nogueira General manager

Prezado Andrew,Muito obrigado por dedicar um tempo para nos passar seu feedback. Sentimos muito que não conseguimos superar suas expectativas e esperamos ter a oportunidade de revê-lo em breve.Atenciosamente,Jean NogueiraGerente Geral

Dear Risto, Thank you so much for taking the time to rate us and give us your feedback. We are glad you enjoyed the facilities and sorry for the inconvenience. On that day, there was a general power problem in the whole neighborhood and for that reason we had a break in the engine room causing the water problem. However, it was quickly resolved. Our priority is that our customer has the best experience and we are sad that we didn't make it on their stay. We hope to have another opportunity to show why so many customers appreciate our services and we are on hand to make your next stay the best! Regards, Jean Nogueira General manager

Prezada Carolina, Muito obrigado por dedicar um tempo para compartilhar sua avaliação conosco.Esperamos poder revê-la em breve. Atenciosamente,Jean NogueiraGerente Geral

Prezada Sharlet, Muito obrigado pela ótima avaliação! Esperamos revê-la em breve. Atenciosamente,Jean NogueiraGerente Geral

Dear Robert, Thank you so much for sharing your experience and for trusting us to dedicate a date as special as your birthday. We were happy to receive you and even happier that it was a pleasant stay. We hope to see you again in more weekends. Yours sincerely, Jean Nogueira General manager

Prezado Maik,Muito obrigado pela ótima avaliação!Esperamos ter a oportunidade de revê-lo em breve. Atenciosamente,Jean NogueiraGerente Geral

We appreciate your feedback and comments. We apologize for any inconvenience. We hope to have another opportunity to receive you.

Dear Scott, Thank you so much for rating us! We are happy that you had a good experience with the hotel and all the nature that we present. We hope to see you soon. Best Regards, Jean Nogueira General manager