Fashion Mall at Keystone Tours and Activities

Clean rooms. Remodeled property. Friendly staff.

My wife and I had a suite which was very large, but the bathroom was extremely small. Good shower, but the rest of the bathroom was very cramped with only room for one shaving kit. No room for another person’s toiletries. There was a dedicated bedroom and a dedicated sitting area, but no divider between the two. You couldn’t watch tv without waking the other person up. The bed was comfortable. The room just had a lot of wasted space that could have been better utilized. I ordered room service one evening, but after 1 hour I called because it hadn’t arrived. It was 11:00pm by this time. She said they were very busy and it would be another 10 min. I told her to cancel it because I was going to bed and would not accept it. 20 min later I had to get out of bed and answer the door because they were delivering it. I told her to keep it because I had cancelled it and did not want to be charged for it. Fortunately, it was not on my bill when checking out. We also had a problem with housekeeping. The second day they did not show up and I had to find the lady at 8:00pm to ask her to clean it. We hadn’t been in the room all day. The next 2 days she didn’t clean until after 6:00pm even though we had also been out both of those days. There is currently a lot of major road work going on around the hotel. That is not the hotel’s fault, but it has caused the closure of the shopping mall next to it. Bottom line- it’s a 3 1/2 star facility but not paying attention to details made it less.

Quick stay, 1 night, bed and shower exceptional.