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Overview of Sheraton Indianapolis Hotel at Keystone Crossing

Photo gallery

Guest reviews

4.2 / 5Very Good
1,797 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

Explore the area

Popular LocationFashion Mall at Keystone3 min walk
Popular LocationDave & Buster's6 min drive
RestaurantThe Cheesecake Factory4 min walk
RestaurantSullivan's5 min walk
AirportIndianapolis, IN (IND-Indianapolis Intl.)38 min drive

Choose dates to view prices

  • Room, 1 King Bed with Sofa bed

    4.7/5 guest room rating

    Room amenities

    • 365 sq ft
    • Sleeps 4
    Show details
  • Club Room, 1 King Bed with Sofa bed

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    Show details
  • Room, 2 Queen Beds

    4.3/5 guest room rating

    Room amenities

    • 365 sq ft
    • Sleeps 4
    Show details
  • Room, 2 Double Beds

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    Show details
  • Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • Sleeps 2
    Show details
  • Junior Suite, 1 King Bed with Sofa bed

    4.4/5 guest room rating

    Room amenities

    • 550 sq ft
    • City view
    • Sleeps 2
    Show details
  • Suite, 1 King Bed with Sofa bed

    Room amenities

    • Sleeps 4
    Show details

About this area

Indianapolis

Located in Indianapolis, Sheraton Indianapolis Hotel at Keystone Crossing is connected to a shopping centre. Fashion Mall at Keystone and Glendale Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Grand Park and Flowing Well Park. Looking to enjoy an event or a game while in town? See what's going on at Indiana State Fairgrounds and Pepsi Coliseum, or consider a night out at Ruoff Home Mortgage Music Center. Spend some time exploring the area's activities, including golfing.

Map
Popular Location

What's nearby

  • Fashion Mall at Keystone - 3 min walk
  • Dave & Buster's - 6 min drive
  • Castleton Square - 11 min drive
  • St. Vincent Indianapolis Hospital - 16 min drive
  • Butler University - 18 min drive

Getting around

  • Indianapolis Station - 27 min drive
  • Indianapolis, IN (IND-Indianapolis Intl.) - 38 min drive

Restaurants

  • Keystone Cafe — 1 min walk
  • The Cheesecake Factory - 4 min walk
  • Sullivan's - 5 min walk
  • Piada - 6 min walk
  • Seasons 52 - 7 min walk

About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Eco-friendly hotel connected to a shopping centre in Indianapolis with restaurant
Along with a restaurant, this smoke-free hotel has an indoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 395 rooms feature comforts such as pillowtop beds and premium bedding, while conveniences include fridges and coffee makers. Wireless Internet access (surcharge) and room service (during limited hours) are standard, as are flat-screen TVs with satellite channels.
Sheraton Indianapolis Hotel at Keystone Crossing offers 395 forms of air-conditioned accommodation with a safe and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: WiFi (USD 4.95 per night)
Available in some public areas: Free WiFi

Parking and public transport

Self parking: USD 11 per day
Valet parking: USD 19 per night
Parking height restrictions apply

Food and drink

Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 18 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Fitness centre
Indoor pool
Shopping centre
Shopping
Hot tub

Family friendly

Dry-cleaning service
Corner/local shop
Indoor pool
Laundry facilities
Fridge
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter

Languages spoken

English

Business services

24-hour business centre
29 meeting rooms
Computer station
Conference centre (7344 square feet of space)

Outdoors

Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Heating
Hypo-allergenic bedding
Linens
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

37-inch flat-screen TV
Films for purchase
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Fridge

More

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per stay
Dogs only
1 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Self-parking fee: USD 11 per day
  • Valet parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    This property uses a grey water recycling system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply

Frequently asked questions

Can I cancel my reservation for free at Sheraton Indianapolis Hotel at Keystone Crossing and receive a full refund?
Yes, Sheraton Indianapolis Hotel at Keystone Crossing offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Indianapolis Hotel at Keystone Crossing cancellation policy on our site for more details about any exclusions or requirements.
Does Sheraton Indianapolis Hotel at Keystone Crossing have a pool?
Yes, this property has an indoor pool.
Is Sheraton Indianapolis Hotel at Keystone Crossing pet-friendly?
Yes, Sheraton Indianapolis Hotel at Keystone Crossing allows dogs (limit 1 per room). There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.
How much is parking at this hotel?
Self-parking is available for USD 11 per day. Valet parking is available for USD 19 per night.
What time is check-in at Sheraton Indianapolis Hotel at Keystone Crossing?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Indianapolis Hotel at Keystone Crossing?
Checkout is at noon. Late checkout is available for USD 75 (subject to availability).
Where is Sheraton Indianapolis Hotel at Keystone Crossing located?
Situated in the business district, this eco-friendly hotel is within 3 miles (5 km) of Fashion Mall at Keystone, Fastimes Indoor Karting and Castleton Square. Glendale Town Center and Indianapolis Art Center are also within 6 miles (10 km).

Guest reviews

4.2
Very Good
5 - Excellent
872
4 - Good
578
3 - Okay
195
2 - Mediocre
89
1 - Poor
63
4.3
Cleanliness
4.3
Service and Staff
4.1
Amenities
4.2
Property condition

1/5

  • Disliked: Cleanliness, property conditions & facilities

The air conditioning wasn’t working properly in our room and while there a fire alarm went off early in the morning resulting in a building evacuation. Ordered room service for breakfast and the food was poorly prepared and the coffee was cold. For the price definitely not worth staying here.

Stayed 3 nights in May 2020

3/5

  • Liked: Cleanliness, property conditions & facilities

Stayed 1 night in May 2020

2/5

    This traveller didn’t leave comments with their review
    Stayed 3 nights in May 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in May 2020

    2/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service

    Was a great experience until the fire alarm went off at 7 am and the staff didn’t even come out to say it was a false alarm. They pretended as if it didn’t happen

    Stayed 1 night in May 2020