Restaurant

Reviews of Holiday Inn Express Exeter - City Centre, an IHG Hotel

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 425 out of 699 reviews" "
Rating 8 - Good. 199 out of 699 reviews" "
Rating 6 - Okay. 51 out of 699 reviews" "
Rating 4 - Poor. 11 out of 699 reviews" "
Rating 2 - Terrible. 13 out of 699 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to sights and places in bath!
Stayed 2 nights in May 2024

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 20, 2024
Thanks for your 5/5 rating, Fabien.All the best,

10/10 Excellent

Zahara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This s a regular first choice for me in Exeter. Staff are amazing!
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on May 16, 2024
Thank you for the fantastic review!We can't wait to welcome you back again.Jordan

10/10 Excellent

Lauren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely location for city centre. Staff friendly and professional. Great breakfast and super impressed with the gluten free options, and price too. Room very tidy and spacious. Very happy, would stay again.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 7, 2024
Thanks for the review, Lauren.It's good to know that our location was handy for your trip.The team will be happy to see they made a good impression.Comfortable and convenient rooms? We've got you!Jordan

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, limited menu but lots of eateries within a short walking distance, clean really nice rooms and good quality toiletries
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 17, 2024
Thanks for the lovely review, Andy!All the best,Jordan

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for shopping in Exeter 10 minutes walk hotel was really clean and tidy and very welcoming staff everything was spot on
Stayed 1 night in Apr 2024
Response from HOM on Apr 15, 2024
Wow, 5-stars! Thanks so much, Alan. Thanks for the feedback and we hope to see you again. All the best, Jordan - Hotel Operations Manager.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and very clean hotel throughout!
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 9, 2024
Thanks for the review, Marc.All the best,Jordan

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Apr 9, 2024
Thanks for the review!Jordan

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, well located and friendly staff.
Stayed 2 nights in Mar 2024
Response from Sema on Mar 31, 2024
Dear RebeccaThank you for your lovely feedback. We are happy that the location worked well for you. We look forward to see you again

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 20, 2024
Thanks for the review and feedback, Michele.All the very best,Jordan

10/10 Excellent

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were attentive, pleasant and nothing was to much trouble to them.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 18, 2024
Thanks for the review and feedback, Eamonn.We're pleased to hear that you appreciated our team's efforts!All the best,Jordan

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location within walking distance of the cathedral and town centre !
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 13, 2024
Thanks for the review, Andy.We're pleased to hear that you enjoyed our location!All the very best,Jordan

10/10 Excellent

Ka Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and well-maintained hotel. Staff is friendly and room is clean.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 8, 2024
Thanks for the review, Ka Man.We're pleased to hear that you enjoyed our hotel!We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.All the very best,Jordan

4/10 Poor

robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Heating wasn't working which they must of known as a portable heater was left in the room. Unfortunately that didn't work either. Staff were lovely but obviously no heating isn't ideal
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 28, 2024
Thanks for the review and feedback, Robert.We're pleased to hear that you appreciated our team's efforts.Please know that you're able to contact our team at reception, 24/7 for anything you may need so don't hesitate to ask.All the best,Alex

6/10 Okay

Richard

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 28, 2024
Thanks for the review, Richard!All the best,Alex

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review.All the best,Jordan

10/10 Excellent

Amer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Thanks for the review!All the very best,Jordan

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for the weekend & I have no complaints. The staff were polite & friendly. The free breakfast was great... lots of options. The room was clean & comfy. It's a short walk to the quay and lots of lovely restaurants and cafes. The parking is ideal & not too pricey. We would certainly stay again!
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
We appreciate the fab review!Hoping to see you again soon. Take care, Jordan -

4/10 Poor

Lucy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were both awoken by cleaners shouting down the hall at eachother at like 9/9:30 AM on my day off. Was very much looking forward to a lie in on my day off on Valentine’s Day
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
We appreciate your review, Lucy.Please know that our team are available 24/7 to help with any issues that might happen during your stay. Take care, Jordan -

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little solo trip stay
Hotel staff were pleasant. Warm welcome on arrival and changed room based on requirements - quiet space. Food was plentiful and wide range. Takeaway latte was a nice touch to breakfast. Hotel room was clean and well presented. Seamless stay, would recommend and definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 16, 2024
Thanks for the review and feedback, Lucy.We're so pleased to hear that you enjoyed your stay with us! We have to welcome you back with us again soon.All the best,Jordan

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and local facilities
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Ian, thanks for the amazing rating. We hope to welcome you back again soon.Take care, Jordan -

10/10 Excellent

Davinia

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Feb 15, 2024
Thanks for the review!All the best,Jordan

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable & enjoyable stay
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 13, 2024
Thanks for your positive comments, Gillian.We can't wait for you to visit us again.All the best, Agnes -

6/10 Okay

Gillian

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 13, 2024
Thanks for your review, Gillian.We can't wait for you to visit us again.All the best, Jordan - Hotel Operations Manager

10/10 Excellent

MILLICENT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs were very helpful and informative. Amie helped us as we get ready to depart early morning. Thanks for a wonderful stay. Donna and Dmitri
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 8, 2024
Thanks for the review and feedback, we really appreciate it!We're pleased to hear that you found our team to be very helpful and informative.All the very best,Jordan

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK stay but expensive parking
Was welcomed by the staff on my arrival. Unfortunately the hotel doesn't have on their page that you have to pay for parking when you get there as theyre situated in a public car park. £16 for 24 hours seems a bit steep to me but you can come and go as many times as you like once you have paid apparently. Staff were helpful when i asked them about directions to places. Breakfast was ok. Not one of the best I've had from a holiday inn. The orange and apple juice tasted a bit funny, but cant put my finger on why? Room was clean and comfy. The photos are after my stay, not when i got there. The parking charges put me off staying again though. Sorry.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 8, 2024
Hello, Simon.We're pleased to hear that you found our team to be lovely and welcoming.Our website mentions that the car park is managed by a third party and is on a first come first serve basis.We hope to welcome you back with us again soon!All the very best,Jordan

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review, All the best,Jordan

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for quick stay friendly staff goes out of the way to help u
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review, We're so pleased that our team made your stay that much better!All the best,Jordan

10/10 Excellent

GI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Arrived late. Left early. Very welcoming staff. Clean room. Good breakfast. No issues
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review, We're so pleased to hear that you enjoyed your stay!All the best,Jordan

10/10 Excellent

Manuela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, very convenient and pet friendly.
Stayed 7 nights in Dec 2023
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review, We're pleased to read that you found our team, friendly!Our breakfast service ensures that you start the day, the right way!All the best,Jordan

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably new hotel, comfortable clean rooms and nice staff, basic menu but there are a few eateries within a short walk of the hotel on Fore Street. Nice bar and a warm atmosphere
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review, We're pleased to read that you enjoyed our hotel and found it well-located!All the best,Jordan

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wonderful staff. I will definitely be staying there again in the near future.
Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
Wow, 5-stars! Thanks so much, David. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Jordan - Hotel Operations Manager.

2/10 Terrible

Joyce

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 12, 2024
Joyce, thanks for your feedback.See you soon.

6/10 Okay

Tze Hong

Travelled with group
Disliked: Cleanliness
Wet table
When i came to the room, the tabke is still wet
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on Jan 12, 2024
Thanks for taking the time to leave a review, Tze Hong.See you soon.Best wishes, Jordan

10/10 Excellent

MR IMRANBHAI A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 12, 2024
Thanks for your lovely review, Mr Imbranbhai.See you soon.Best wishes, Jordan.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Feb 2, 2024
Thank you for the review and feedback, WilliamAll the very best,Jordan

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight with puppy
Great overnight stay with our dog, hotel were very accommodating, even gave us a little bag with treats for him Will definitely stay again
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, Nick. We hope to see you again and All the best, Jordan - Hotel Operations Manager.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in exeter
Brilliant location close to town 10 minute walk, 10 minutes to pubs etc by river. very clean rooms . Breakfast was very good. Good value for money. Had everything in room, ironing board, hair dryer .
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 22, 2023
Thank you for the review and feedback!We're so pleased to hear that you enjoyed our location and found our location to be good value for money!All the very best,Jordan - Hotel Operations Manager

10/10 Excellent

Callan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 22, 2023
Thank you for the review and feedback, Callan!All the best,Jordan

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Clean room, nice bathroom. Liked the tea and coffee station and sofa. Bed was very hard and no opening windows. Staff were very polite and friendly. Breakfast was fine.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thank you for the lovely review, Teresa!Our team do their best to ensure you have an amazing stay whilst here with us!All the best,Jordan

6/10 Okay

Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thanks for the review, Marc!All the best,Jordan

8/10 Good

Mrs

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for your kind review, Mrs.All the best, Jordan -

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Gary, thanks for the amazing review.Hoping to see you again soon. All the best, Jordan -

6/10 Okay

Dave

Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Dec 18, 2023
Dave, thanks for your review.All the best, Jordan -

10/10 Excellent

Brett

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 14, 2023
Thanks for the review.We appreciate it, Brett.All the best,Jordan

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean abd comfortable room .lovely big shower
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 13, 2023
Thank you for the review and feedback, Cheryl.We're so pleased to hear that you had a comfortable stay and enjoyed our facilities!All the best,Jordan

2/10 Terrible

Victoria

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 13, 2023
Thanks for the review, Victoria.We appreciate you taking the time to do so!All the best,Jordan

8/10 Good

Bruce

Liked: Staff & service
Fine
It is what it is. Totally as expected which is five for a quick 1 night late check in early check out stop
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thank you for the review and feedback, Bruce! We're glad to hear that you had a great time and that our location suited the needs of your trip, perfectly!All the best,Jordan - Hotel Operations Manager

6/10 Okay

Mara

Travelled with partner
Liked: Amenities
We cannot fault the hotel. It was clean, the room was comfortable and well appointed and the hotel is perfectly located for easy access into the city centre. Sadly our stay was ruined by noisy, inconsiderate guests next door and along our corridor. The noise and disturbance was so bad we got up, packed our things and left in the early hours of the morning deciding to go home instead. I contacted the hotel the following day, but have had no reply.
Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Mara, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Jordan - Hotel Operations Manager.