Superior Double Room, Ensuite (Puccini)
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Reviews of Excelsior Inn

3 out of 5
Excelsior Inn
754 East 13th Avenue, Eugene, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 376 reviews" "
Rating 8 - Good. 74 out of 376 reviews" "
Rating 6 - Okay. 15 out of 376 reviews" "
Rating 4 - Poor. 2 out of 376 reviews" "
Rating 2 - Terrible. 7 out of 376 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

MYRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelsior: exceptional!
I would love this to be our new Eugene hotel! I wish we would’ve known about The Excelsior before now! Charming; quiet; secure; low-tech (no 27 LED lights blinking at night, staring into my sleepless eyes); courteous and helpful staff; delicious, home-made breakfast included; competitive pricing; and classical music themed rooms. This kind of hotel attracts like-minded guests; and we were not disappointed. And there were little touches, too, such as a nightlight in the bathroom, and a wine opener with the ice bucket! We’ve stayed at more expensive venues with less amenities. Each staff member went out of their way to make our stay more comfortable. By the way, that was a great bed.
Secure locked gates
Nice place to eat in nice weather
Breakfast area decor
Armoir in our room
Stayed 1 night in Nov 2022
Response from Sam on Nov 14, 2022
Hello Myriam!We are so glad you enjoyed your stay with us, and we want to say thank you for sharing your review! We hope you can stay with us again soon. Regards,SamAssistant Innkeeper

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing antique set up with such a lovely property. The plant life and breakfast were amazing!
Stayed 2 nights in Oct 2022

10/10 Excellent

Charles H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Lina

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pretty! I loved the classic decor and it was very clean. The parking was a bit inconvenient but it's to be expected in that location right in the middle of town. It was nice that they offered breakfast and it was pet friendly. Very friendly staff. Enjoyed our stay and would stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Daryl

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
charming with wonderful staff, perfectly walkable to UO
Stayed 4 nights in Sep 2022

10/10 Excellent

Leila, Warrenton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique little place to stay! Great room, very comfortable and truly safe!
Stayed 1 night in Sep 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Donald, Sonoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small but nicely decorated and themed. Very close to the University, but surprisingly few attractive dining options nearby.
Stayed 1 night in Sep 2022

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place, close to campus and each room is themed to a classical musician. Family owned. It was here 25 years ago when I was a student at U of O, always wanted to come inside. I’m so glad we did!
Stayed 1 night in Aug 2022

10/10 Excellent

Kaycie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B in Eugene
Great B&B, nice to get away from the hotel chains for a more personal stay. Composer themed rooms, small but all the space I needed, comfortable bed, nice location. Parking is just a block away in a parking garage. Communicate with the staff about your arrival as they have to let you in the gate, also they are not on site during the night.
Stayed 1 night in Aug 2022

10/10 Excellent

Beth

Liked: Cleanliness, amenities, property conditions & facilities
Charming, lovely B&B. Fantastic house made breakfast pastries and granola. It’s obvious a lot of love goes into running the Excelsior.
Stayed 1 night in Aug 2022

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay in every way possible!
Stayed 3 nights in Jul 2022

10/10 Excellent

Mary, San Diego

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Unique inn with helpful staff. Walking distance to downtown and university. Rented bikes and rode along the river. Unfortunately, the downtown university area is in the middle of renovation and many restaurants were closed.
Stayed 3 nights in Jul 2022

10/10 Excellent

Kentaro

Stayed 1 night in Jul 2022

2/10 Terrible

Jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
DO NOT GO TO THIS INN! It is impossible to find; it is totaly inconvenient to find and unload suitcases. Tiny; tiny rooms. Parking is a half a block away. Stay somewhere else. It is very quaint and upgraded nicely.
Stayed 1 night in Jul 2022
Response from Innkeeper on Jul 24, 2022
Dear Jeff, Detailed directions were sent to you via the Expedia messaging system on May 14th & again on July 8th. We have an unloading zone on 13th Alley right next to the hotel entrance. Also, the particular room you chose to reserve, is our most petite, hence its economical price tag. We have 13 other rooms that are much larger, most of which you had to opportunity to reserve. For example, the honeymoon suite with a jetted tub & fireplace was available for $335 but you chose or most petitie for $140. Regards, Autumn Paparo

10/10 Excellent

Lady Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience!
Super comfortable bed, room beautifully appointed. Large bath in Tchaikovsky amazing. Neighborhood is a bit sketchy but they have great security. Building is older, bring ear plugs if you are sensitive.
Stayed 1 night in Jul 2022

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms in a great location near the UO campus.
Stayed 1 night in Jun 2022

10/10 Excellent

Gary

Stayed 1 night in Jun 2022

10/10 Excellent

Nancy

Stayed 1 night in Jun 2022

10/10 Excellent

Mark, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
location and room were great
Stayed 1 night in Jun 2022
Response from Autumn | Innkeeper on Jun 22, 2022
Mark - it was a pleasure hosting you & we're happy to hear you enjoyed your time with us.

10/10 Excellent

Susan

Stayed 1 night in Jun 2022
Response from Autumn | Innkeeper on Jun 22, 2022
Susan - it was a pleasure hosting you & we're happy to hear you enjoyed your time with us.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
This is a slightly dated yet super conveniently located B&B. The staff was delightful, the continental breakfast delicious and I will definitely consider staying here again the next time I'm visiting my daughter at the University of Oregon.
Stayed 2 nights in Jun 2022
Response from Autumn | Innkeeper on Jun 22, 2022
Laurie - it was a pleasure hosting you. We're happy to hear you enjoyed your time with us & our homemade baked goods! Hopefully we'll see you again soon. UO events, like move-in week, etc, fill up quickly so it's good to plan ahead.

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed. Very clean room, and very friendly helpful staff. An easy walk to lots of good stuff.
Stayed 3 nights in Jun 2022
Response from Autumn | Innkeeper on Jun 22, 2022
Mark - it was a pleasure hosting you & we're happy to hear you enjoyed your time with us.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, well-run, comfortable
Our room (Shumann) was tiny and on the top floor. The bed was surprisingly good, the soundproofing top notch -- we had a peaceful night's sleep. Would have loved to eat at the restaurant but it's permanently closed. Parking is in a structure across the street and I would have been nervous walking back to the hotel late at night if I had been by myself. I appreciated the subtle scent of the toiletries and lack of strong air freshener as I am sensitive to perfumes. Immaculately clean, staff was friendly and helpful.
Stayed 1 night in Jun 2022
Response from Autumn | Innkeeper on Jun 22, 2022
Andrea - thank you for the honest & kind words. We're happy you enjoyed your time with us and hope to see you again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique accommodations just minutes walk from the University. Very clean with a friendly staff. Secure access. Covered parking and Continental breakfast included. Unfortunately, the general surrounding area seems dirty with a significant homeless population.
Stayed 2 nights in May 2022
Response from Autumn | Innkeeper on Jun 22, 2022
Richard - it was a pleasure hosting you & we're happy to hear you enjoyed your time with us. The buildings surrounding our boutique hotel will soon become 12 story buildings, which we hope will freshen the block between us and the university campus.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Reneka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the room was very nice. The free breakfast was just okay, just pastries, boiled eggs, yogurts, coffee and tea. However, there are several eating locations within short walking distance.
Stayed 4 nights in May 2022

10/10 Excellent

Julie, Maple Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Scott, Hillsboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful paintings lined the hallways. You could even purchase them. The downside to the room itself was the bed squeaked and groaned if you so much as breathed wrong.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Jadi

Stayed 4 nights in Apr 2022

10/10 Excellent

Maxwell

Stayed 1 night in Apr 2022

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was a great friendly hotel and a really fun trip.
Stayed 1 night in Apr 2022
Response from Sam on Apr 10, 2022
Hello Shane, We at Excelsior Inn want to thank you for taking the time out of your day to leave us a positive review. We are so happy you enjoyed your stay in Eugene! I hope you have a wonderful rest of your day! Regards, Assistant Innkeeper

8/10 Good

Renae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I think this property is right next to a bar. My room was on the ally side and people were loud and drunk and making a ton of noise from 1am-3am. I got no sleep. Also the beds are rock hard and not comfortable :(
Stayed 1 night in Apr 2022
Response from Autumn on Apr 7, 2022
I'm sorry to hear about your poor experience but I think you've confused us with another hotel during your travels. We've been here for 28 years without a bar next door & our mattresses are Serta Beauty Rest mattresses. They're not your standard hotel mattress, instead they are the top of the line residential mattress, which is far higher quality than typical hotel beds.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Sam on Mar 13, 2022
Sharon, Thank you for letting us know that you enjoyed your stay at Excelsior. We appreciate it greatly and I hope you have a lovely rest of your day! Regards, Excelsior Staff

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Nicely furnished rooms. Loved the classical music playing in my room when I arrived! Espresso included with my breakfast!
Stayed 2 nights in Mar 2022
Response from Sam on Mar 13, 2022
Dear Glen, Thank you so much for taking the time to let us know that you enjoyed your stay at Excelsior. We appreciate it greatly and I hope you have a great rest of your day! Regards, Excelsior Staff

10/10 Excellent

Liz

Stayed 1 night in Mar 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sam on Feb 28, 2022
We are so happy you enjoyed your stay and we'd like to thank you for taking the time to give us a positive review! Regards, Sam

10/10 Excellent

Lacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Sam on Feb 28, 2022
We are so happy you enjoyed your stay at the Excelsior and we'd like to thank you for taking the time to leave a review! Regards, Excelsior Staff

10/10 Excellent

Laura B

Stayed 3 nights in Jan 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Sam on Feb 28, 2022
We are so glad you enjoyed your stay, and we'd like to thank you for leaving a positive review with us. Regards, Excelsior Staff

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Okay
Small hotel. I am a tall person and I kept banging into the ceiling. It was a vaulted ceiling and when I went to the sides of the room, I would hit my head. Good at the restaurant was outstanding.
Stayed 1 night in Dec 2021

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021