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Reviews of IntercityHotel Essen

4 out of 5
IntercityHotel Essen
Hachestrasse 10, Essen, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 460 reviews" "
Rating 8 - Good. 210 out of 460 reviews" "
Rating 6 - Okay. 51 out of 460 reviews" "
Rating 4 - Poor. 7 out of 460 reviews" "
Rating 2 - Terrible. 5 out of 460 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sam, Glastonbury

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Checking staff to restaurant staff were excellent
Stayed 3 nights in Jan 2024

8/10 Good

Fotios

Stayed 1 night in Dec 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price and close to public transportation.
Stayed 2 nights in Nov 2023

6/10 Okay

Takahiro

Stayed 6 nights in Nov 2023

6/10 Okay

NOBORU

Liked: Staff & service
タオルが従来は２組用意して頂いたのに、今回は１組。 また、今までチップを取らなかったのに、今回は毎日取られた。毎日掃除に入り不便、シーツは６日間取り替えられなかった。レセプションの対応は従来通り、親切で良かった。
Stayed 6 nights in Nov 2023

10/10 Excellent

Yuuki

Stayed 6 nights in Nov 2023

10/10 Excellent

olehh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Everything is here. Level of Hilton
Stayed 3 nights in Nov 2023

10/10 Excellent

Pascal

Stayed 1 night in Oct 2023

10/10 Excellent

Miroslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Dieter

Stayed 2 nights in Aug 2023

6/10 Okay

Kevin

Stayed 3 nights in Aug 2023

2/10 Terrible

Kais

Disliked: Staff & service, amenities, property conditions & facilities
They did not mention that we need to pay for parking till we checked out. It actually costs €15 per day which they did not mention on check in. That is absolutely unreasonable.
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Jördis

Stayed 2 nights in Jun 2023

8/10 Good

Robert

Stayed 1 night in Jun 2023

8/10 Good

Jani

Stayed 2 nights in May 2023

8/10 Good

Saul

Liked: Property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Thomas

Stayed 2 nights in May 2023

10/10 Excellent

Yi Tsen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service! Good location!
Stayed 9 nights in May 2023

10/10 Excellent

GILBERT

Stayed 3 nights in Feb 2023

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Tine

Stayed 3 nights in Jan 2023

10/10 Excellent

SHU-HSIN

Stayed 6 nights in Nov 2022
Response from Mandy Freitag on Dec 12, 2022
Dear Guest,thank you for your feedback. It was a pleasure for us to serve you at our hotel.Hope to see you soonMandy FreitagGeneral Manager

6/10 Okay

Corinna

Travelled with family
Leider kein Wasserkocher auf dem Zimmer un dauch eine ziemlich unfreundliche Dame am Empfang. Bar und Restaurant waren geschlossen.
Stayed 2 nights in Oct 2022
Response from Mandy Freitag on Dec 12, 2022
Lieber Gast,vielen Dank für Ihr Feedback. Schade, dass wir Sie nicht ganz zufriedenstellen konnten. Wir hoffen, dass uns dies bei Ihrem eventuellen nächsten Aufenthalt gelingt.Herzliche GrüßeMandy FreitagDirektorin

8/10 Good

Jeffrey, medford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Oct 2022

8/10 Good

AUGUSTIN

Stayed 3 nights in Oct 2022

6/10 Okay

Markus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Gutes Hotel mit Buchungsproblemen
Tripp nach Essen. Bereits mit Buchung bezahltes Frühstück sollte bei Check-in und Check-out nochmals bezahlt werden! Business Plus Zimmer nicht sehr groß, Bad neu und sauber. Restaurant hatte geschlossen (Personalmangel wurde als Ursache genannt). Frühstücksauswahl gut.
Stayed 2 nights in Sep 2022

8/10 Good

Nancy

Stayed 1 night in Sep 2022

8/10 Good

Heidi

Stayed 2 nights in Sep 2022

8/10 Good

Rolf-Dieter

Stayed 1 night in Sep 2022

10/10 Excellent

Christina

Stayed 1 night in Aug 2022

8/10 Good

Ebbe

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in Jul 2022
Response from Mandy Freitag on Sep 14, 2022
Lieber Gast,vielen Dank für Ihr Feedback. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben.Herzliche GrüßeMandy FreitagDirektorin

10/10 Excellent

Harald

Stayed 1 night in Jul 2022

10/10 Excellent

Snejana

Stayed 1 night in Jan 2022

10/10 Excellent

Jacco

Stayed 1 night in Dec 2021
Response from Mandy Freitag on Dec 22, 2021
Lieber Gast, vielen Dank für Ihr Feedback. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben. Herzliche Grüße Mandy Freitag Direktorin

10/10 Excellent

Eivind

Stayed 5 nights in Oct 2021

6/10 Okay

Yoshio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel near Essen train station
Conveniently located 2min walk from the Essen train station so easy to walk around the city centre. Modern, well equipped, comfortable accommodation with good service. Room was on a smaller side but fully covered what I needed for my stay.
Stayed 1 night in Sep 2021

8/10 Good

Mona

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Mandy Freitag on Sep 24, 2020
Lieber Gast, vielen Dank für Ihr Feedback. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben. Herzliche Grüße Mandy Freitag Direktorin

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Distance to the train station and city centre really good for vusitung the christmas market and other city's
Stayed 3 nights in Dec 2019
Response from Team IntercityHotel on Jan 29, 2020
Thank you for stay with us. Nice regards

10/10 Excellent

JANET

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel very close to the station,city centre and Christmas markets.Lovely staff.Very friendly and helpful.Good breakfast. Free city voucher enabled us to travel around on trans (to Zollverein Coal Mine) and trains back to airport. Hotel was beautifully decorated for Christmas.
Stayed 2 nights in Dec 2019
Response from Team IntercityHotel Essen:) on Jan 29, 2020
Thank you for stay with us. Nice regards

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We had a very short overnight stay before flying out early the next morning. We chose the hotel because of its location & availability of parking. Both were great
Stayed 1 night in Nov 2019
Response from Jakob Gorak on Nov 22, 2019
Dear Guest, thank you very much for your opinion. We try to satisfy our guests as good as possible. Your feedback helps us with it. With kind regards and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Mandy Freitag on Nov 22, 2019
Vielen Dank für Ihr Feedback. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben. Herzliche Grüße Mandy Freitag Direktorin

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The hotel was a copule of minutes from Essen (Hbf) train station, so perfetc positioning to get to and from the Messe convention hall each day. The room was a decent size, with a very nice shower! We could chekc out till midday which was nice compaired to the normal 11am which was helpful for our plans.
Stayed 3 nights in Oct 2019
Response from Mandy Freitag on Nov 7, 2019
Thank you for your feedback. It was a pleasure for us to serve you at our hotel. Hope to see you soon Mandy Freitag General Manager

10/10 Excellent

Jesper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from David on Oct 17, 2019
Dear Jesper, thank you for you positiv feedback. We hope to welcome you again. Greetings from Germany David

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from David on Oct 15, 2019
Thank you for your feedback, we hope to welcome you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. The receptionist is very kind and helpful. The room is just really good and Very Clean!!! Thanks, Zsuzsanna Hertelendi
Stayed 1 night in Sep 2019
Response from Mandy Freitag on Sep 24, 2019
Dear Guest, thank you for your feedback. It was a pleasure for us to serve you at our hotel. Hope to see you soon Mandy Freitag General Manager

6/10 Okay

Bass, Calgary Alberta

Business traveller, Travelled with partner
this was an average property. We actually booked for one person accidently but was sleeping 2 people anyway. The front desk person kindly accepted to change it to one bedroom unit. I stayed in room 418 , the tea kettle had old lime stain. even though we made the tea, we didn't drink it. There one one bottle of complimentry water which was nice, but we didn't need it this hotel in particular didn't meet my expectation
Stayed 1 night in Sep 2019
Response from David on Oct 15, 2019
Dear Bass, we are sorry to hear that we did not match your expectations, we hope you give us a secound chance to improve for your next stay. Greetings!