Dear Kenichi, On behalf of the team here at the Best Western Plus iO, thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a grand experience and hope to have the pleasure of welcoming you back in the not too distant future. Regards

Dear Feleciacassandra, Thank you so much for being our guest as well as for taking the time to leave us such a detailed feedback. We are very pleased to see that you had a good time and that you were especially satisfied with our Check In and our staff. We sincerely regret to read your comments about the room temperature. Dear Feleciacassandra, come back again soon – we will love to be your host the next time you are travelling to Eschborn. Until then we wish you all the best! Sincerely, Yours Best Western Plus iO Hotel Team

Sehr geehrte Frau Karin, vielen Dank für Ihr positives Feedback. BESTe Grüße

Dear Moonyoung, thank you very much for your nice feedback. Best regards

Thank you for your detailed rating also on this page. We regret that you didn´t liked the stay in our house. You were at our reception in this regard, we can remember that. My colleague tried to explain that we have already restarted the router from Wifi and everything have to work at your floor. Your TV in the room wasn´t broken, we currently have only no English TV channels, which you also complained about. In this regard, my colleague has also explained to you that our televisions are new and have been installed by an external company. These were responsible for our programs. Since this was installed with a software that we don´t have, we unfortunately can´t start a search to receive English channels. However, as this is known, we are currently in contact with this company and they will come today. We tried to explain this to you while your stay, but unfortunately you didn´t let us explaining.

Dear Anonymous, Unfortunately, you gave your rating anonymously. What exactly do you think about our house and what exactly did your room smell like? Please keep in mind that we can only improve if we know the exact details. It would be very grateful if you would send us a short message to: info@iohotel.bestwestern.de. Best regards

Dear Anonymous, thanks for your feedback. Please let us know which doors are open. Our Email address is: info@iohotel.bestwestern.de It isn´t our standard. BEST regards

Dear Garry, thank you very much for your nice feedback. We looking forward to see you again. Best regards

Dear Bhupinder, thank you very much for your nice feedback. We looking forward to see you again. Best regards

Dear Anonymous, Thank you for your feedback. Too bad that you have submitted your rating anonymously. Did you inform our reception about the air conditioning? A technician would have liked to repair the air conditioning.If it isn´t worked, we would have changed your room. Best regards

Sehr geehrte Jamie, vielen Dank für Ihre positive Bewertung.

Dear Xu, thank you very much for your feedback. Best regards

Dear Mazin, thanks for your nice feedback. We looking forward to see you again. Best regards

Dear Anonymous, thanks for your feedback. We are glad that you liked it with us. BEST regards

Sehr geehrter Anonymous, vielen Dank für Ihre Bewertung. Wir freuen uns, dass sie sich bei uns wohlgefühlt haben. BESTe Grüße

Dear Calum, thanks for your feedback. Regarding the air conditioning we only have a one way system. That either heat or just cools them. Since the temperature was still very unstable during your stay, this couldn´t be changed to cooling. Our complete pillows have already been exchanged. We also got new furniture in each room. Because of the Wi-Fi, due to the high number of rooms we have different Accespoints, in order to promise our guests a better Internet. Did you contact us regarding the internet at the reception?

Dear Ben, thanks for your feedback. We are happy, that you like our hotel. We looking forward to see you again next time. Best regards

Sehr geehrter Anonymous, vielen Dank für Ihre Bewertung. BESTe Grüße

Thanks for staying with us. We appreciate your feedback! 5 minutes walk away is a very good Italian restaurant. Maybe you can enjoy this on your next visit. BEST regards

Thanks for staying with us. We appreciate your feedback

Dear Guest, Thank you very much for your nice feedback, we appreciate a lot. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

Dear Guest, Thank you very much for your feedback. Unfortunately we can not understand, what you mean regarding the WIFI. It is just a password of 8 digits you need to enter to connect to the WIFI and the password in the whole house is the same. There are a lot of other hotels with more complicate ways to connect. Regarding the connect itself, it is hard for us to get in detail due to you made an anonymous feedback. We hope, that you already complained at the reception so we have already forwarded it to our IT. Regarding the room decoration, I can understand your point. But due to we have a lot of pictures of the rooms on any web side, you have already seen before how the rooms look like. It's correct, that we do not have a lot of toiletries at the room, but we have a lot of it at the reception and it would have been a pleasure for us to bring them up to your room. So we hope to welcome you again to change your point of view. Kind regards Sabrina Gesswein Front Office Manager

Dear Mika, Thank you very much for your feedback. We appreciate, you felt comfortable with us and hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

Dear Paul, Thank you very much for your feedback. We appreciate, you always enjoy staying with us. Hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

Dear Mostafa, Thank you very much for your feedback. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

Dear Guest, Thank you very much for your nice feedback. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

Dear Guest, Thank you very much for your nice feedback. We appreciate you felt comfortable with us. I will forward your point regarding decoration so we can make you feel more comfortable at your next stay. We hope to welcome you again soon. Kind regards Sabrina Gesswein Front Office Manager

Dear B, Thank you very much for your reply. It seems you enjoyed your stay with us, so we hope to welcome you again soon. Kind regards Sabrina Heyel Front Office Manager

Dear Guest, Thank you very much for your reply. We appreciate that you felt comfortable with us. Hope to welcome you again soon. Kind regards Sabrina Heyel Front Office Manager

Dear Guest, Thank you very much for your feedback regarding your stay at our hotel - we really appreciate this. We hope to welcome you again soon. Kind regards Sabrina Heyel Front Office Manager

Dear Seba, Thank you very much for your nice feedback - we really appreciate it. We hope to see you again soon. Kind regards Sabrina Heyel Front Office Manager

Dear guest, thank you very much for your message. We regret that you felt disturbed, but for sure we do have "do not disturb" signs in all of our rooms. Please feel free to contact our reception stuff at any time during your next stay, they will help you with any questions.

Dear Graham, Thank you very much for taking time to write a review of your stay in our hotel. First of all I want to apologize for the inconvenience you had during your stay. Due to we have a central heating / air-condition system and we just switched it the week of your stay, it might have been not that cold as it should be. For sure it also would have been a pleasure for us to assist you here directly at the hotel, for example to change your room. We hope to see you again to assure you from our high service standards. Kind regards Sabrina Heyel Front Office Manager