4/10 Poor
Kevin, Colorado Springs
Travelled with family
Sep 18, 2024
Disliked: Cleanliness, property conditions & facilities
We stayed for 7 total days, choosing it based on Expedia ratings. The only reason not a 1 star is that the front desk worked with us as well as they could to make things right. That said, they didn't have much to work with.
The 1st room:
- 1st floor ADA, next to an exit (one of my requests to avoid)
- not clean
- furniture in main room filthy - didn’t want to touch them
- floor and shower in ADA bathroom not clean at all
- walls/light switches had visible dirt
- tub in non-ADA room had chunks missing (foot hazard)
- main TV did not work
- able to use the room next door for showers - only redeeming part of night one.
The 2nd room (2nd floor, less traffic; rest of our stay):
- again, chunks missing in tubs, not as bad - we worked around it
- still not clean
- silver/flatware had blatant residue (not just particles, not washed - I have pics)
- furniture had stains - never sat in the chair
- bathroom faucet had crusted stuff
- doors/walls not clean
- some sort of splattered material (looked like dried blood, *possibly* soda) in master bath above the sink
Overall, bad experience. Hotel is tech archaic - NO USB ports, TVs very old. Breakfast is decent, except eggs - strange consistency, like tofu; available seating very minimal (prob 30 ppl max). Maid service available ONLY by request (24-hr notice) and ONLY if they can accommodate, which we were not told (we found out day 3, when we asked the front desk about it).
Kevin
Stayed 7 nights in Sep 2024