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Reviews of Millennium Inn

2.5 out of 5
Millennium Inn
1102 Highway 29 N, Ellisville, MS

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 216 reviews" "
Rating 8 - Good. 63 out of 216 reviews" "
Rating 6 - Okay. 33 out of 216 reviews" "
Rating 4 - Poor. 20 out of 216 reviews" "
Rating 2 - Terrible. 28 out of 216 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Peggy

Travelled with family and small children
I REALLY hate giving a bad review BUT the room was not properly cleaned . It looked like it had not been Vacuumed , there was a Frozen Dinner in the Freezer that was not frozen because the Refrigerator was not working properly and there were baby cockroaches crawling in the tub and my Daughter had the Suite and found an unopened bottle of Metformin under the couch (and she has a 4 year old) We hate it because we stay there every year we go but next time we will be trying somewhere else 😔
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

TONJA

Travelled with family
Liked: Staff & service, amenities
Too noisy
Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nyiesha

Stayed 1 night in Jan 2024

6/10 Okay

Ciara

Stayed 2 nights in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Marcia

Stayed 1 night in Sep 2023

6/10 Okay

Ishemika

Disliked: Cleanliness, property conditions & facilities
I didn’t like the beds
Stayed 3 nights in Aug 2023

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely dirty my room was dirty when i checked in.I was in town for a family reunion the hotel was sold out.My family had 5 rooms and we had to go to the store to buy cleaning products to clean the rooms before we could even bring our bags in.The hotel Manger was super unprofessional and customer service skills suck.I would not recommend this dirty place for no one to stay in.And the pool has been closed for 2 years straight during the reunion
Stayed 2 nights in Jul 2023
Response from Eva on Jul 29, 2023
Hi, Monica! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 Terrible

Timeka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service and Conditions
The hotel was not clean. My bed sheets looked nasty and has hair on it. The Tub was not clean at all. My family was separated and could not be accommodated to be on the same floor. My smoke detector was going off at 1am and when I called front desk there was no answer. I had to get up and proceed to front desk only to be told by an elderly woman there was nothing she could do about. She handed me some batteries and asked me to change the batteries. We were never informed if they had breakfast or not but from the looks of things all they had was cereal and coffee. There are no elevators and my mother struggled to get up and down the stairs. We selected this location because it was close for our family gathering but never again. I will stay in Laurel or Hattiesburg
Stayed 2 nights in Jul 2023
Response from Eva on Jul 29, 2023
We are extremely sorry to know this, Timeka! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Eva on Jul 29, 2023
Thank you very much, Johnny! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

2/10 Terrible

LeAnn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Go somewhere else, I'm serious
The girl at the front desk when we checked in was precious and I appreciate her. I chose this place because it promised a pool and cable TV. I have 2 kids that are under 7 and I promised them swimming and TV because we have been stuck inside and 18wheeler since our house burned down. All I wanted to do was relax and let my problems rest for a minute and the kids were excited. We got in late around 11:30pm. Checked in and go upstairs to find the room was dirty because housekeeping had not cleaned it after the last guest left. Crumbs in the bed and trash here and there. Towels everywhere. Just overall crap. I ended up telling the lady working the desk that I would make the beds and clean the room myself so we would not have to get a smaller cramped room. The air conditioner had the carpet in the little bedroom part of the suite completely saturated and seaping with water so I had to go get a million towels to put down on the floor to try and dry it up but it didn't help much. The tvs had no channels and absolutely did not work and when I said something to them the next morning they would not come try to fix them. Then I saw a sign by the door that said the pool was closed until further notice. Not only that, the lady working the desk tells me to expect power to be off from 6am until 10 am for scheduled maintenance. Go back upstairs and it smelled like marijuana in the hall way. So I spent my two days of just trying to breathe and relax upset and kids I couldn't keep occupied
Stayed 2 nights in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Leann! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
POOL SHUT DOWN BECAUSE POOL MAN WAS ON VACATION...THIS IS JULY PEOPLE......
Stayed 3 nights in Jul 2023
Response from Eva on Jul 20, 2023
Thank you for rating us positively, Michael! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

6/10 Okay

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Housekeeping needs better cleaning practice
Response from Ammy on Jul 15, 2023
Hi, Kelly! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Robynne

Stayed 2 nights in Jul 2023

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Definitely worth saving money over more expensive hotels. The accomodations were good. Front desk did great checking me in. The only reason I didn't give them an EXCELLENT was because the ice machine was broken (and I wanted/needed ice) and the orange juice machine was broken as well. Do not stay here for breakfast, but the accomodations really are good! I would definitely stay here again!!
Stayed 1 night in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Dale! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

4/10 Poor

Sabrina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I understand about getting wait you pay for but even this hotel should be shut down! Musty, smokey smell in entire building, I did ask for room spray which they provided. The bathroom was not clean at all!! I had to ask for cleaning supplies to wipe urine off the toilet, seat and tank. Mold coming thru wallpaper in bathroom. So much dust in AC Vent we had to remove and clean filter for AC to get cold. Outdated rooms I get but cleanliness should be #1 priority. I brought everything to the attention of staff, the gentleman that was their the 1st night was supposed to be a manager and and passed the blame stating it is not on his normal working hours?
Stayed 4 nights in Jun 2023
Response from Maria on Jun 30, 2023
Sorry for the inconvenience, Sabrina! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

6/10 Okay

Richard

Liked: Cleanliness
The TV was not functional. (No remote control and no functional replacement). The toilet did tank ran constantly unless one removed the lid and pulled the chain from under the flapper ball valve. This would be an easy fix, if attempted. Endurable for a one night stay. "Breakfast" was pretty minimal. The price was very affordable!
Stayed 1 night in Jun 2023
Response from Tim on Jun 30, 2023
Hi, Richard! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 Good

Jason

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Joey on Jun 30, 2023
Hi, Jason! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower curtain and shower had multiple areas of mildew. Commode was too small (low to the floor) and totally inoperative. The bathroom door wouldn't close - wasn't installed properly. Room was not tidy.
Stayed 1 night in Jun 2023
Response from Noah on Jun 30, 2023
We are extremely sorry to know this, Jerry! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

6/10 Okay

Tatona

👀
They gave me a handicap room and it wasn’t supposed to be. Then, they couldn’t move me because they were full. The television wouldn’t play in the room and the tub was dirty.
Stayed 1 night in Jun 2023
Response from Maria on Jun 30, 2023
Hi, Tatona! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Maria

2/10 Terrible

Tyler

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Whole hotel smelled like smoke. Gave me headaches throughout the night. With limited availabilty in the area, I was stuck in this hellhole all night. Really dissapointing.
Stayed 1 night in Jun 2023
Response from Tim on Jun 30, 2023
Hi, Tyler! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

David Scott and Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet was wet in 3 rooms they tried to put us in. The tried to cover the moldy/mildew smell with air freshener. At first they said it was an A/C issue, but later had admitted it had been reported several times. Where it was located, it was obviously a pipe leak that was traveling.
Stayed 1 night in Jun 2023
Response from Tim on Jun 30, 2023
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Leonicia

Stayed 1 night in Jun 2023
Response from Maria on Jun 30, 2023
Hi, Leonicia! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Maria

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Realy nice.
Stayed 1 night in Jun 2023
Response from Maria on Jun 30, 2023
Hi, Sharonda! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Maria

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the toiletries were nice. The beds were very comfortable.
Stayed 2 nights in May 2023
Response from Tim on Jun 30, 2023
Hi, Sheila! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2023
Response from Joey on Jun 30, 2023
Thank you for the pleasing feedback, Beverly! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Maria on Jun 30, 2023
Thanks for your kind and lovely words, Michelle! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

10/10 Excellent

Zacharyance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Will stay there again. Easy access to downtown Laurel MS.
Stayed 2 nights in May 2023
Response from Tim on Jun 30, 2023
Hi, Zacharyance! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tim on Jun 30, 2023
Thank you for rating us highly, Robert! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was horrible dirty other guest were very loud and the room key never worked needed new key everytime I left the room
Stayed 1 night in May 2023
Response from Tim on Jun 30, 2023
Hi, Kelly! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Skip this place if you can.
From before check in to checkout this place was a dump. I called a few hours before checkin to see if early checkin was available the lady didn't even check just gave me a flat no, didn't even check or give a crappy lie. Just no. We prepaid for the room yet they still asked for our card and proceeded to charge us again for the room we already paid for. The checkin agent was polite but had no idea what she was doing. She was unable to process a refund and said the manager would have to do it. We just checked out and still no manager or refund on the double payment. Upon entering the room, went to close the curtains to rest and immediately saw mold around the window sill. Then went to the frige to put away my drinks, the fridge would barely close due to the entire "freezer" portion being a solid block of ice. Then turned around and noticed the smoke detector missing from the ceiling. We were staying in a so called 'smoking' room. Not what we would have chosen smoking but it was all that was available. The smell of trying to cover up the smoke smell was off-putting on top of the gross smoke smell. The toilet tank was also leaking on the floor. With so few opitions of places to stay in the area, I guess you don't have to try too hard. Also the pool was closed for no apparent reason. Employees need more training before being left alone to be in charge of an entire hotel and they could really use some cleaning and refreshing to make the stay pleasant at a minimum.
Stayed 1 night in May 2023
Response from M.S. on May 22, 2023
I am so sorry about the problems with your room. If you will please call and ask for Morgan between 6 A.M. and 2 P.M and I will gladly pull your file and get you a refund.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The inside of the facility including the room was as good or better that Hampton Inn or Holiday Inn Express that I have stayed in in Laurel. And at $75 per night, VERY inexpensive. However, main drawback is the black pool water. Staff said it has been that way for two years. REALLY??? Get some professionals to drain it, clean it and repair it if necessary.
Stayed 3 nights in May 2023
Response from M.S. on May 22, 2023
I am so sorry about the issue with the pool. We are working to get it back up and running.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Maria on Jun 30, 2023
Hi, Jason! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Maria

2/10 Terrible

Allen

Stayed 1 night in May 2023
Response from Tim on Jun 30, 2023
Apologies for the problems you had faced, Allen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

SCOTTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facility was clean. The location was great for easy access to the highway. The amenities were very disappointing. The room had no smoke alarm and the fire water sprinkler in the room was rusted and painted white. Anyone could tell the sprinkler probably didn't work. Both things are against Mississippi law for fire code for hotels. The phone in the room didnt work. It was no surprise that the coffee maker didnt work and when i asked for another one the night receptionist said tgey didnt have any . I asked for a extra pillow and the night receptionist said they didn't have any more due to supply chain problems. Looks like she could have taken one from a empty room was my thought. The morning came and i asked about the continental breakfast, she said they were waiting for it to arrive. It was 7am. She said more supply issues. We asked for a non-smoking room but the facility had smells of people smoking in nearby rooms. Overall, this rating was way over rated at 7.4 out of 10 according to expedia data.
Stayed 1 night in Apr 2023

10/10 Excellent

Judy

Travelled with partner
There wasn't a breakfast
Stayed 1 night in Apr 2023

2/10 Terrible

Rob

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower walls had hair on them. appeared it wasn’t vacuumed. it was dirty. stayed at a Marriott the next night and it was much better. Would never stay at this hotel again.
Stayed 1 night in Apr 2023

10/10 Excellent

Robert, Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and courteous staff, treated us like friends.
Stayed 3 nights in Mar 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no dislikes
Stayed 2 nights in Mar 2023

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was sufficient.
Stayed 2 nights in Mar 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty bedding had stains found drugs in the room
Stayed 1 night in Mar 2023

8/10 Good

Tim

Liked: Staff & service
Stayed 2 nights in Mar 2023

6/10 Okay

Sharon

Travelled with family
There is not any handicap accommodations. Like an elevator to the second floor.
Stayed 2 nights in Feb 2023

8/10 Good

Gay

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was very convenient- off the freeway enough where there wasn’t any noise but close enough to easily get on. Staff was very friendly. Room was big. But our room’s bathroom was very shabby and had dirty walls. Also the toilet ran every 5 minutes so we had to turn it off at night to sleep. Bathtub had bad stains- needed refinishing.
Stayed 2 nights in Feb 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good clean place to stay, friendly staff.
Stayed 2 nights in Feb 2023