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Very friendly staff. Clean room, a little wear and tear.
Freddie
Stayed 1 night in May 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Pravin KansagraGuest Relation Manager
The area is dirty. The property itself is old and not clean. Noise kept us awake! Really cannot recommend it.
Peter
Stayed 1 night in May 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager
Response from PK (Pravin Kansagra) on May 26, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Nice and old fashioned looking sign, nostalgic. Easy to find rooms.
David
Stayed 1 night in May 2024
Response from PRAVIN KANSGRA on May 7, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Grant, SUSANVILLE
May 6, 2024
Grant
Stayed 1 night in Mar 2024
Response from PK (Pravin Kansagra) on May 26, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
6/10 Okay
Ed
Travelled with family, Travelled with pets
May 6, 2024
Good area of town
Ed
Stayed 1 night in May 2024
Response from PRAVIN KANSGRA on May 6, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
I had a great corner room, the front desk sir let me check in earlier than I expected due to some circumstances. He was great, room was a lot nicer than some of the other places I’ve stayed here! I will book again
Collin
Stayed 5 nights in Apr 2024
Response from PRAVIN KANSGRA on May 6, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Good older motel with friendly, but hard to understand counter staff. Room was clean and comfortable. Only stayed one night, so didn’t have a lot of interaction with the staff. Overall decent motel.
David
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 27, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
4/10 Poor
Chris
Apr 25, 2024
Chris
Stayed 1 night in Apr 2024
Response from Pravin Kansagra on May 15, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
I really sensed the hard work and pride these guys put into the place. There were just a lot of little things you don't always expect in an inexpensive hotel, like table and chairs next to the bed, the shampoo and soaps, and the included breakfast.
jesse
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 25, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
The staff does a wonderful job of being kind and accommodating the rooms were clean smelled good and they promptly fixed my TV when I couldn't get it working overall it's always an amazing stay and I will always pick Thunderbird when given the chance.
Nichole
Stayed 1 night in Mar 2024
Response from PRAVIN KANSGRA on Apr 25, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
6/10 Okay
naomi
Travelled with pets, Travelled with partner
Apr 19, 2024
Disliked: Amenities
There is nothing wrong with this hotel, it's run down a bit and in a town that seems to be suffering from post covid. It was right downtown and was walkable to where we had dinner which was nice.
naomi
Stayed 1 night in Apr 2024
Response from PRAVIN KANSGRA on Apr 19, 2024
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Pravin KansagraGuest Relation Manager
8/10 Good
Brandon
Travelled with group
Mar 23, 2024
Liked: Cleanliness, staff & service, amenities
The staff was extremely friendly and helpful.
Brandon
Stayed 1 night in Mar 2024
Response from PRAVIN KANSGRA on Mar 24, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Lawrence
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
This is an older style motel in downtown Elko. It was clean, comfortable and contained all the facilities we required for our one night stay.
Lawrence
Stayed 1 night in Mar 2024
Response from PRAVIN KANSGRA on Mar 10, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Guest Relation Manager
10/10 Excellent
Thea Frances
Mar 1, 2024
Thea Frances
Stayed 3 nights in Feb 2024
Response from PRAVIN KANSGRA on Mar 3, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Bryan
Feb 28, 2024
Bryan
Stayed 1 night in Feb 2024
Response from PRAVIN KANSAGRA on Mar 21, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manage
I've been staying at Thunderbird for several years, I travel back and forth from UT to CA. It's a great halfway stop.
M.E.
Stayed 1 night in Feb 2024
Response from PRAVIN KANSGRA on Feb 20, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
The owners/staff are great people and conservative.
charles
Stayed 1 night in Jan 2024
Response from PRAVIN KANSGRA on Jan 30, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
Response from PK (Pravin Kansagra) on Jan 30, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
Booked room with the understanding they accepted esa animals as it states, and was charged fees that weren’t specifically for animals. It was an “additional family fee”. No other motels/hotels I was charged this fee especially with supporting esa documents. Also when leaving the motel early in the morning there was a homeless person climbing out of the window right next to the room I was staying at. Did not feel safe here at all, needs better security. Do not recommend
Sarah
Response from Guest Relation Manager on Jan 9, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.Sorry for the homeless person coming into the property. you call us so we can immediately call the police.As per your complaint, we have already complained to the police and put trespassing.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager
Response from PK (Pravin Kansagra) on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
The room was quite quiet eventhough it was adjacent to traffic.
John
Stayed 2 nights in Dec 2023
Response from Guest Relation Manager on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
4/10 Poor
Mary
Dec 28, 2023
Mary
Stayed 1 night in Dec 2023
Response from PRAVIN KANSGRA on Jan 15, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager
10/10 Excellent
Thomas
Business traveller
Dec 12, 2023
Liked: Staff & service
Disliked: Amenities
I enjoy the Thunderbird. I just need a place to crash when I have business in Elko. It's very inexpensive and that's what I like.
Thomas
Stayed 1 night in Dec 2023
Response from PRAVIN KANSGRA on Dec 20, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
We stay here usually a couple times a year as it is a half way point on our drive to visit kids. Great place to stay away from the bustle. Clean, refinished rooms. The price is right.
Linda
Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Nov 29, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Anders
Nov 22, 2023
Simple and good price
Anders
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 23, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Seneca
Travelled with family
Nov 22, 2023
Liked: Cleanliness, staff & service, room comfort
Great Stafg
Clean rooms. Friendly staff. Whenever an issue popped up front desk was very prompt to resolve.
Seneca
Stayed 7 nights in Nov 2023
Response from PRAVIN KANSGRA on Nov 23, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Except for the cockroach on the bathroom floor. It was great.
Lynn
Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Nov 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Always a great stay at the Thunderbird. I stay here often while working in the area and never have any complaints.
Kyle
Stayed 5 nights in Nov 2023
Response from PRAVIN KANSGRA on Nov 19, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Jerry
Nov 17, 2023
Liked: Cleanliness, staff & service, room comfort
Jerry
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 18, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
8/10 Good
Cole
Travelled with partner
Nov 12, 2023
Liked: Cleanliness, staff & service, amenities
Fairly old motel, but nothing outside of what you'd expect. Bed was comfy, service was friendly, and location was great!
Cole
Stayed 1 night in Nov 2023
Response from PRAVIN KANSGRA on Nov 16, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
4/10 Poor
Norma
Nov 10, 2023
Norma
Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Dec 5, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
10/10 Excellent
Kyle
Business traveller
Nov 4, 2023
Liked: Amenities
Quiet, comfortable and very friendly staff. I’ll definitely stay here again.
Kyle
Stayed 4 nights in Oct 2023
Response from PRAVIN KANSGRA on Nov 4, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Clean, comfortable room. Friendly staff. Internet in the room was marginal. Great breakfast options.
Verified traveller
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Nov 3, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
10/10 Excellent
Adisen
Oct 31, 2023
Adisen
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Nov 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
6/10 Okay
Karla
Oct 30, 2023
Disliked: Property conditions & facilities
Motel was rundown. Carpet stained and just old. Bed was comfortable. Served our need for quick place to stay with our dog
Karla
Stayed 1 night in Oct 2023
Response from PK (Pravin Kansagra) on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay with us.Allow me to apologize on behalf of our Dear Valued Guest,hotel for failing to meet your expectations regarding all of your issues on your recent visit. I have shared your feedback with maintenance and housekeeping department to ensure we handle these types of situations differently in the future. All that issue fixed.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodation on your next visit to our hotel.Kind regards,Pravin KansagraGuest Relation Manager
Quaint, dated, not so well worn. Was quiet, comfortable, good location...
Kurt
Stayed 1 night in Oct 2023
Response from PK (Pravin Kansagra) on Oct 30, 2023
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Pravin KansagraGuest Relation Manager
Response from PK (Pravin Kansagra) on Oct 30, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,PK (Pravin Kansagra)Guest Relation Manager
10/10 Excellent
Carrie
Oct 18, 2023
Liked: Cleanliness, staff & service, room comfort
Carrie
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Oct 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
10/10 Excellent
Brian
Oct 18, 2023
Liked: Cleanliness, staff & service
Brian
Stayed 1 night in Oct 2023
Response from PRAVIN KANSGRA on Oct 20, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodation and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager
6/10 Okay
Patrick
Oct 17, 2023
Patrick
Stayed 1 night in Jul 2023
Response from PRAVIN KANSGRA on Oct 19, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager