Elementz Tours and Activities

Absolutely UNACCEPTABLE. Avoid this hotel at all costs. This was, without question, the worst hotel experience I have ever had. After a full day of traveling with my family, we arrived at the hotel only to be told that our room had been given away because I supposedly failed to confirm my reservation by 6:00 p.m. The problem? We were on a plane. The hotel claimed they had contacted me through Expedia. That is simply not true. I checked every email and every message in the Expedia app. The only message I ever received was the booking confirmation and a welcome message saying they couldn't wait to host us. At no point was I ever informed that I had to confirm my reservation or risk losing the room I had already booked. Who gives away a family's room while they're literally traveling to the hotel? Instead of taking responsibility, they blamed Expedia said left us scramblingto find somewhere else to stay after an exhausting day of travel. It was stressful, frustrating, and completely avoidable. To make matters worse, the property did not feel secure. There was no staff member at the front desk when we arrived. Instead, guests are expected to retrieve their room keys from a lockbox/safe. There is no real check-in process, and anyone can walk right into the building. Traveling with family, that was incredibly concerning and did not inspire confidence in the safety or security of the property. This hotel failed to honor a legitimate reservation, failed to communicate an alleged conf