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Reviews of Mercure Newbury Elcot Park Hotel

3.5 out of 5
Mercure Newbury Elcot Park Hotel
Elcot near Newbury, Newbury, ENG

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 265 reviews" "
Rating 8 - Good. 98 out of 265 reviews" "
Rating 6 - Okay. 61 out of 265 reviews" "
Rating 4 - Poor. 30 out of 265 reviews" "
Rating 2 - Terrible. 10 out of 265 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

9.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Antony

Disliked: Property conditions & facilities
Have stayed here before and it was excellent, stay, food very good. Very different now quite stark due to Covid 19 restrictions and no restaurant working. Breakfast in a paper bag outside your door with rather sad contents. Little ambience sadly.
Stayed 1 night in Sep 2020

10/10 Excellent

Imran Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go again, amazing stay.
We had the best time at this location, beautiful setting and service, staff were so so lovely, we plan to go there again. Absolutely chuffed with our stay.
Stayed 1 night in Sep 2020

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place
We felt very safe. We will stay again.
Stayed 2 nights in Sep 2020

10/10 Excellent

TonyC, South Wales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was apprehensive after seeing some mid range reviews, but we didn’t encounter any issues Rooms were spacious and clean, check in was easy, and locations lovely. Grounds are well kept, and staff very helpful
Stayed 1 night in Sep 2020

10/10 Excellent

Gabriella

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a shame that the swimming pool was sold off and no use of the jacuzzi, I came here thirteen years ago with my partner, but felt disappointed with lack of spa facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning building and all staff were excellent and very friendly. Sam at reception even printed off some crosswords for us at our request.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Meh! Average hotel
Not so amazing. Hotel lacks character or any atmosphere. Originally got a room just above reception which smelt like the open fires they had downstairs, I opened the windows to air the room and when I tried to close the window it fell apart exposing the sharp glass because the frame was so rotten. We were given a new room which was far nicer although much smaller - very pleased though as they had several Christmas parties whilst we were there and the original room would have been very noisy with merry people shouting! Hotel felt quite dated on the whole, the original room we were give (25) was particularly so and seemed quite dirty but new room better. Didn’t eat here and didn’t have any desire to either to be honest. Good location for Oxford and Newbury though. Went to The Red House nearby for dinner which was nice. The hotel have what looks like a lovely pool - and the reason we booked but later discovered that it’s been sold off and you’re not able to use this, the gym is a room which was closed too. On the whole, for the price - I’d say the location was good, free parking too. But wouldn’t stay again. I’d paid the £10-20 extra for a different hotel with an atmosphere, cleaner, up to date with more facilities. Be warned the lane from the road to the hotel is very rough, with plenty of potholes and rubble in the road.
Stayed 2 nights in Dec 2019

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff great, service good, hotel condition very poor, could be an amazing place to stay with some money spent renewing it!
Stayed 1 night in Aug 2019

4/10 Poor

Jonathan

Stayed 1 night in Aug 2019

4/10 Poor

Rheanna

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice stay but communal areas need a good clean
On the face of it lovely hotel with gorgeous setting. Staff were very helpful but in short supply when there was a wedding on. Rooms were clean but very old creaky building so you hear everyone walking about overhead and in the hallways. Nice shower and clean bathroom. Net curtains torn and room a little cooler on the old fashioned side. For the price however it is what you’d expect altho I did get a good rate for booking early. Problem with the kitchen meant we couldn’t order any hot food for dinner other than pizzas (over priced) or sandwiches. Breakfast room offered nice view outside but the dirty glass roof as did the cobwebs ms dead flies hanging from the chandeliers!
Stayed 1 night in Jul 2019

6/10 Okay

Mandy

Travelled with family
Liked: Cleanliness, staff & service
Room 34
the hotel itself looked nice and was reasonabley priced for a last minute booking , I stayed in room 34 which is Twin bed - that was okay. unfortunately I didn't get much sleep because of a generator right outside the bedroom window. I did tell the reception on checking out but couldn't stay to sort due to another appointment elsewhere They didn't have tea / coffee ready in the room either as had to ask on reception. . he grounds were lovely and peaceful though although the secret garden area and old tennis court part looks like is in need of some TLC as looks old and tired. If I were to stay again it will have to be booked earlier in hope of getting a better allocation.
Stayed 1 night in Jul 2019

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Rupert

Liked: Cleanliness, staff & service, room comfort
Wedding stay
Had an overnight stay during a recent wedding. Hotel and grounds are lovely as are the staff. Food was good . Drinks pricey. The room we stayed in was comfortable and quiet but a little dated. Hotel and lobby etc very nice, need to spend some attention to the rooms.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

J

Disliked: Property conditions & facilities
Adequate and a fair price
The place is a bit tired and the staff were a bit vacant. Breakfast was pretty good.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Weekend
Family wedding fantastic venue and service throughout our stay. Only small complaint it wasn’t clear that the tea and coffee making equipment was under the machine.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Room comfort
Delightful place but very tired, could well do with a refresh
Stayed 2 nights in Feb 2019

2/10 Terrible

Roshni

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do i start?! All the negative reviews on here are SOOO true. 1. The hotel smells of a hospital 2. No staff in sight to help with anything - MASSIVELY understaffed 3. Useless staff... none of them are helpful 4. You have to pay £5 to get room serve!!! Never in my life have i encountered this! We were 20 seconds away from the kitchen and main foye... 5. NOTHING is free here... theyll take every penby they can from you 6. We were placed right in the stairwell DISPUTE there being a hundred other room. 7. Every night, all we smelt in our room with FISH from the kitchen area. MADE ME WANT TO VOMIT! 8. When asked how far the town is from here and that we wouldn't be joining them from any meals, a manager or wannabe manager, gave us the most sarcastic comments on how far it is stormed off. TOWN IS A 10MIN DRIVE BTW. The best thing we ever did was not eat at hotel! 9. The "gym" is the size of a tiny box room! You dont see any gym pics on their website and theres a good reason why! 10. The pool isnt even theres and access to the pool is impossible. Staff are clueless and have no interest in even trying to accommodate your needs. We came to this place for a Valentine's weekend and it was certainly one to remember, in all the wrong ways!! We travelled over 110 miles each way for this dump and its the biggest mistake we made. I'D LIKE MY PETROL MONEY FROM THEM AS COMPENSATION!? Save your money people and stay away!!
Stayed 2 nights in Feb 2019

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester
It was very comfortable. The service was good and location excellent for my business needs.
Stayed 1 night in Jan 2019

6/10 Okay

joanna

Liked: Cleanliness, room comfort
Hotel was 'ok'. Nothing special although from the outside it promises to be. Bed was comfortable but there were few luxuries in the room.
Stayed 1 night in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with well appointed rooms. Friendly and attentive staff made a brief stay enjoyable.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dog loving hotel
Having read the reviews of the hotel prior to our visit. I was in fact very surprised to find it of a high standard in all areas. Great visit we had our small dog which was given a very warm wellcome
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Lucy

Room very dated and shabby with wallpaper peeling and cracks in the ceiling, even had a plant growing in through the window! At breakfast there was no cutlery on the tables, there wasn’t any bacon and on asking the waitress said it would be 2 mins, another 5 mins later asked again and the waitress very rudely said “we have only got one chef” I was quite taken aback by her response. There was a wedding on and I feel that priority was given to that for everything, which really shouldn’t be as we are all paying guests. Such a shame as a beautiful location, I feel they are charging a lot for what is provided compared to other hotels. Definitely would not put it as a four star.
Stayed 1 night in Sep 2018

2/10 Terrible

Peter

Was probably a lovey hotel-in 1986
A lovely location, but that’s where it ends. We were in the Mews rooms which were terrible - small, really dated decor, chipped paint, tired looking rooms and translucent towels.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Nice rooms, comfy beds, great location, nice staff
Nice rooms, comfy beds, decor dated - but it's a period building so to be expected, great location and friendly staff. Lots of choice at Breakfast. Check-in was a little rushed and not a lot of information given to us (Eg. what time for breakfast, check-out time etc) but there we arrived in the middle of a wedding going on so we understood!
Stayed 1 night in Sep 2018

10/10 Excellent

Elaine

A perfect stay everything was fantastic
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with great staff
Lovely hotel with wonderful views. Friendly staff, especially Lubo who was nice to chat to and very knowledgeable about wine and the extensive gin selection. The bed was incredibly comfortable and the duvet incredibly fluffy. Would recommend.
Stayed 1 night in Aug 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Ok for the price but very dated
To much furniture in rooms very worn and dated condition but hotel staff helpful and friendly
Stayed 3 nights in Aug 2018

8/10 Good

Trickysax, Cardiff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet and comfortable hotel, good location.
The hotel is convenient for getting to Newbury and the surrounding area (including Highclere Castle for the Downton Abbey experience) and is in a lovely quiet setting. The rooms are nice and the food in the restaurant is very tasty and well presented (you do pay handsomely for it as you would expect!). The staff at this hotel made the stay so enjoyable for us. They couldn’t do enough to make sure we had a good time and were polite, smiling and professional as well as welcoming every time we entered the building. The members of the front desk staff were outstanding with everything they did and are a real credit to the Mercure brand. The way they handled us upgrading our room for our wedding anniversary was superb and the balcony in our privilege room was a lovely touch! We would happily stay there again, have already recommended it to friends and will continue to do so.
Stayed 2 nights in Aug 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was on a beautiful setting. Staff were helpful and courteous. The rooms needs an upgrade, especially the bathroom. Wifi was very slow. Overall nice stay at an affordable rate.
Stayed 5 nights in Aug 2018

4/10 Poor

Tom, Essex

Disliked: Property conditions & facilities, room comfort
Overpriced with an inflated self opinion.
Very average food, nothing special, or extra large about the “ PRIVIEGE” rooms, very noisy with heavy doors slamming early morning and late at night. Very poor WiFi.
Stayed 2 nights in Aug 2018

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting hotel was very clean and staff very friendly
Stayed 1 night in Aug 2018

4/10 Poor

Michael

Liked: Room comfort
Disliked: Cleanliness, staff & service
Nice area but hotel is way overpriced.
Stayed one night for concert at Highclere Castle. Website telephone numbers are confusing and I was initially connected to a call centre in Paris. I finally got through to the hotel duty manager who was very nice. But no receptionist on arrival. When he finally arrived, he tried to pre charge £29 over the room rate for "incidentals". I refused. First room's bed was built into the wardrobe which was, dangerously, right beside the mattress and my face so I changed room. Second room depressing, peeling ceiling, no bottled water, no frig, cheap kettle on a cable difficult to unplug and refill, no biscuits, tiny soap. Warning notice about very slippery bath was almost out of sight. There was a small fan but no aircon, and in 30° of heat, the window was blocked from opening fully! Why? Room baking hot and stuffy. Breakfast food quality good but service TOTALLY chaotic and lacking in organisation. Chafing dishes not replenished so your food gets cold while waiting for resupply. Toaster burnt the bread, juice was warm, butter frozen, table left uncleared with food still on dirty plates. Used cutlery dropped on floor and left by waiter. But the flies loved it. This place is way overpriced. I can stay in the Mercure in Ginza, Tokyo, some of the most expensive real estate in the world, much cheaper and with 100% efficient service, lovely rooms and spotless. This place needs a manager who cares and who walks around and keeps an eye on things. Clearly, no-one does.
Stayed 1 night in Aug 2018

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing
A disappointment. Hotels.com advertise as having air conditioning but Hotel never has had it. Not a great experience all round
Stayed 1 night in Jul 2018

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel...
We had a wonderful couple of days in the hotel. It was so quiet! I think we only saw a handful of people there, so it was very peaceful for us. The room was lovely - the only negative things we would mention really are that the window didn't open much at all, which on some of the hottest days of the year, meant it was at too hot in the room. Also, the lowest setting on the shower was far too hot - almost scalding. Apart from that, everything was the great. The gentleman who greeted us on reception and then checked us out was brilliant. He was very friendly, chatty and welcoming and even walked us out of the building when we were leaving. Would definitely visit again! Thanks for a lovely stay!
Stayed 2 nights in Jul 2018

6/10 Okay

Janet

Liked: Room comfort
Disliked: Cleanliness, staff & service
Nice room shame about the rest
Nice room but very noisy from Wedding party outside and gravel path kept waking me uo each night when people walked down it. Food was mediocre to say the least and ate elsewhere after trying it for one night.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
No aircon in 32 deg heat
Pretty hotel in the countryside. The weather was super hot - not their fault but I would expect air con in any 4 star hotel for this price. Instead we had a tiny desk fan to cool our huge overheated room for 3 of us plus dog!
Stayed 1 night in Jul 2018

6/10 Okay

William

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Couple from Wales
Been before and loved location. Stay not so good this time service poor due to being under staffed got impression staff fed up. Decor scruffy in places. Dining room needs up dating breakfast cold. Wouldn’t bother returning.
Stayed 1 night in Jun 2018