Title: Holiday Inn Express & Suites El Paso West by IHG - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Express & Suites El Paso West by IHG Hotel in El Paso with free breakfast and a fitness center ![Indoor pool](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/9116d5a9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/w8399h5592x0y0-c78410b2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/c52840a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free buffet breakfast](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/5ea484ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/c7bbe106.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Borderland, Holiday Inn Express & Suites El Paso West offers a breakfast buffet and on-site store. Enjoy in-room WiFi, an indoor pool, and a gym. Guests love the attentive staff. 8.8 Excellent ## Popular amenities - - Pool - Gym - Laundry - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2647818&PinnedHotelID=2647818&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Desk, iron/ironing board, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/c474a989.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.2 Wonderful 5 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Sofa bed Private bathroom Hair dryer - 300 sq ft - Sleeps 2 - 1 Twin Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/b6e28585.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.4 Exceptional 31 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Sofa bed Private bathroom Hair dryer - 300 sq ft - Sleeps 2 - 1 King Bed ![Desk, iron/ironing board, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/cce39436.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 9.2 Wonderful 19 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Sofa bed Private bathroom Hair dryer - 300 sq ft - Sleeps 4 - 2 Queen Beds ![Desk, iron/ironing board, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/cce39436.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Multiple Beds 9.6 Exceptional 12 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Sofa bed Private bathroom Hair dryer - 300 sq ft - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ![Desk, iron/ironing board, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2650000/2647900/2647818/cce39436.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed 7.0 Good 2 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Private bathroom Hair dryer Microwave - 300 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Free daily buffet breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/9000000/8410000/8407800/8407719/3bb919c6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites El Paso/East El Paso - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 761 reviews CA $179 CA $211 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/El-Paso-Hotels-Hampton-Inn-Suites-El-PasoEast.h8407719.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=1129&destination=El Paso (and vicinity)&destType=MARKET&latLong=31.76085,-106.487659&searchId=e9346922-fbac-49e6-9e1e-d2deef344d71&top_cur=CAD) Ad ![BBQ/picnic area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/860000/859300/859288/w4000h2664x0y0-309e50a2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott El Paso Airport Valley View Heights - Pool - Hot tub - Free airport shuttle - 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Pool - Free airport shuttle - Parking included - Free WiFi 8.8 Excellent 792 reviews CA $155 CA $184 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/El-Paso-Hotels-Marriott-El-Paso.h8579.Hotel-Information?chkin=2025-11-14&chkout=2025-11-15&rm1=a2®ionId=1129&destination=El Paso (and vicinity)&destType=MARKET&latLong=31.76085,-106.487659&searchId=e9346922-fbac-49e6-9e1e-d2deef344d71&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEl-Paso-Hotels-Holiday-Inn-Express-Hotel-Suites-EL-PASO.h2647818.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEl-Paso-Hotels-Holiday-Inn-Express-Hotel-Suites-EL-PASO.h2647818.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.88312%2C-106.58511&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KG68CfX-OFaKmNFkCi6jcO4FOhU=) 7935 Artcraft Road, El Paso, TX, 79932 #### What's nearby - Outlet Shoppes at El Paso - 2 min drive - 3.4 km - Sunland Park Mall - 7 min drive - 11.0 km - Sunland Park Racetrack and Casino - 8 min drive - 12.1 km - Wet and Wild Water World - 9 min drive - 14.8 km - Fort Bliss - 21 min drive - 34.1 km #### Getting around - El Paso Union Depot - 16 min drive - El Paso International Airport (ELP) - 26 min drive #### Restaurants - ‪Circle K - ‬2 min drive - ‪Peter Piper Pizza - ‬3 min drive - ‪Dutch Bros Coffee - ‬12 min walk - ‪Perol - ‬16 min walk - ‪McDonald's - ‬10 min walk ## About this property ### Holiday Inn Express & Suites El Paso West by IHG Hotel near Sunland Park Mall At Holiday Inn Express & Suites El Paso West by IHG, you can look forward to a free breakfast buffet, a grocery/convenience store, and laundry facilities. Free in-room WiFi is available to all guests, along with a gym and a business center. Other perks include: - An indoor pool - Free self parking - 1 meeting room, concierge services, and a front-desk safe - A 24-hour front desk, an elevator, and multilingual staff - Guest reviews say great things about the helpful staff Room features All 96 rooms boast comforts such as air conditioning, as well as amenities like free WiFi. Extra amenities include: - Bathrooms with bathtubs and hair dryers - TVs with premium channels - Refrigerators, microwaves, and free infant beds ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/3000000/2780000/2774600/2774573/69e37e0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn & Suites El Paso West Borderland - Breakfast included - Free airport shuttle - Pet-friendly - Parking included 9.0 Wonderful 637 reviews CA $171 CA $200 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=2774573&PinnedHotelID=2774573&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/38000000/37990000/37984500/37984408/914237db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites El Paso - Sunland Park Area by IHG Pacific Park - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 1,000 reviews CA $124 CA $146 total includes taxes & fees Nov 23 - 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Pool - Breakfast included - Pet-friendly - Parking included 8.0 Very good 178 reviews CA $88 CA $103 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=1107016&PinnedHotelID=1107016&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/50000/43000/42948/c1ccdcf4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Anthony/West El Paso Anthony - Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 794 reviews CA $133 CA $153 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=42948&PinnedHotelID=42948&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/67000000/66970000/66967800/66967707/6b238138.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express and Suites El Paso North by IHG Sunrise Acres - Breakfast included - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 723 reviews CA $123 CA $144 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=66967707&PinnedHotelID=66967707&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/70000/61200/61145/0f1dd658.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spark by Hilton El Paso University Pacific Park - Pool - Breakfast included - Pet-friendly - Parking included 8.0 Very good 83 reviews CA $83 CA $98 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=61145&PinnedHotelID=61145&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free buffet breakfast ### Things to do - Gym - Indoor pool ### Family friendly - Grocery/convenience store - In-room crib - In-room microwave - In-room refrigerator - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (weekly) - Multilingual staff ### Business services - Business center - Meeting room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Bathtub - Hair dryer - Private bathroom - Towels provided ### Entertainment - Pay movies - TV with premium cable channels ### Food and drink - Coffee/tea maker - Microwave - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Free local calls - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 2:00 AM Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) ### We should mention Pool access available from 8:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Holiday Inn EL Holiday Inn Express EL PASO Holiday Inn Express Hotel EL PASO Holiday Inn Express Hotel Suites EL PASO Holiday Inn Express Hotel Suites EL PASO Holiday Inn Express Suites El Paso West by IHG Holiday Inn Express Suites El Paso West an IHG Hotel Holiday Inn Express Hotel Suites EL PASO an IHG Hotel Holiday Inn Express & Suites El Paso West by IHG Hotel Holiday Inn Express & Suites El Paso West by IHG El Paso Holiday Inn Express & Suites El Paso West by IHG Hotel El Paso ## Frequently asked questions ### Does Holiday Inn Express & Suites El Paso West by IHG have a pool? > Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM. ### How much does it cost to stay at Holiday Inn Express & Suites El Paso West by IHG? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites El Paso West by IHG on Dec 3, 2025 start from CA $173.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/El-Paso-Hotels-Holiday-Inn-Express-Hotel-Suites-EL-PASO.h2647818.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Holiday Inn Express & Suites El Paso West by IHG pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Holiday Inn Express & Suites El Paso West by IHG? > Self parking is free at this property. ### What time is check-in at Holiday Inn Express & Suites El Paso West by IHG? > Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available. ### What time is check-out at Holiday Inn Express & Suites El Paso West by IHG? > Check-out is at 11:00 AM. ### Where is Holiday Inn Express & Suites El Paso West by IHG located? > Located in Borderland, this hotel is within 1 mi (2 km) of Acadia Health and Rio Grande. Adventure Zone and Outlet Shoppes at El Paso are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Holiday Inn Express & Suites El Paso West by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 514 8 - Good 203 6 - Okay 57 4 - Poor 27 2 - Terrible 34 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.6/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Kathleen May 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Definitely would stay here again. ##### Kathleen Stayed 1 night in May 2024 ### 10/10 Excellent #### Teri Lynn Feb 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place to stay ##### Teri Lynn Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Jonathan Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Jonathan Stayed 1 night in Mar 2025 ### 10/10 Excellent #### robin Jul 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice attendance at the desk. Great breakfast! Would recommend this hotel for El Paso visitors ##### robin Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Verified traveller Apr 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good family experience Seems that the hotel was nearly renovated. ##### Verified traveller Stayed 1 night in Apr 2024 ### 10/10 Excellent #### andy Aug 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice staff and a super soft bed was glorious ##### andy Stayed 1 night in Jul 2022 ### 6/10 Okay #### kim Sep 13, 2022 Liked: Staff & service, amenities, property conditions & facilities The staff was nice ##### kim Stayed 5 nights in Sep 2022 ### 10/10 Excellent #### Obed Jul 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice property ##### Obed Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Estuardo May 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The room was super clean and everything brand new they are remodeling and upgrading the hotel, very comfortable and convenient ##### Estuardo Stayed 1 night in May 2023 ### 10/10 Excellent #### Destinee Jul 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nicest, cleanest & close to the highway! Definitely one of my favorite hotels while visiting family! I’ll be back. Also, all the food choices around were a plus! ##### Destinee Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Rafael May 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Near the mall ##### Rafael Stayed 1 night in May 2024 ### 10/10 Excellent #### Marvin Sep 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Satisfied Great all around from front desk to checkout ##### Marvin Stayed 2 nights in Sep 2022 ### 8/10 Good #### JOEL Apr 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Terrific stay, hotel is modern and updated. It is well taken care of. The staff is friendly and helpful. Coffee is terrible in both the room and breakfast. Area behind the hotel appears to be an abandoned car wash, maybe turn this into additional lit parking. ##### JOEL Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Sayra Mar 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was smooth no complaints ##### Sayra Stayed 1 night in Mar 2024 ### 8/10 Good #### Amanda Aug 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy check-in and comfortable, clean beds. The room was great! The only thing was there were people walking loudly above my room. ##### Amanda Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Irais Jul 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Clean bed clean room ##### Irais Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Pedro Jul 29, 2024 Liked: Staff & service, amenities, property conditions & facilities Nothing ##### Pedro Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Grisela Sep 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was very good, the only mishap I had was that around 7:20 am, a woman came in saying that they had given her that room in which we were already staying, according to the receptionist it was a mistake on her part. ##### Grisela Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Hilel Aug 26, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities We didn’t check it in ##### Hilel Stayed 1 night in Aug 2022 ### 8/10 Good #### Safa Aug 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great property, it’s very nice and clean. If I’m back in El Paso, I wouldn’t mind at all staying here again. Sulayka (I believe that was her name) was very fun and welcoming! The staff for breakfast was helpful and the breakfast was great. The king bed room was spacious and clean. The only thing that bothered me was the hot water in the shower took about 10-15 minutes to heat up! I think that’s something that staff should look into (room 302). Other than that, my stay was pleasant. ##### Safa Stayed 1 night in Aug 2022 ### 4/10 Poor #### Lori Nov 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities One of the reasons we booked this hotel was because of the heated pool and hot tub. Pool was much smaller than it appeared in photos. The pol and hot tub were both freezing, the heater was broke our whole stay. If we had know this ahead of time, we would have stayed somewhere else. Workout equipment also needs attention. ##### Lori ### 4/10 Poor #### Cheri Apr 4, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities We have stayed in this hotel on many occasions and NEVER had such a bad experience as we did this time. Upon checking out I was told there was not a manager on-site to address my issues. There was filth everywhere due to the construction. The elevator was nasty so we used the stairs and they were even dirtier. I wish their website would have notified us of the construction and the fact that their Jacuzzi was not working so we could have stayed somewhere else. Then I couldn't speak to a manager to address my disappointments. Ugh! ##### Cheri Stayed 2 nights in Mar 2023 ### 8/10 Good #### ronald Jan 1, 2023 Liked: Cleanliness, staff & service, room comfort #### Could be better We were offered the option to check in early even though our room was not available. We arrived at noon time and check-in time was 3 PM. This resulted in us having to go through the process at the front desk twice with no apparent benefit to me. It’s a cumbersome process and I would just drop it. The room itself was ho-hum at best, with some damaged things which had not been repaired from prior use, missing foot on the bathroom vanity, damaged doorstop in the bathroom door, and an ill fitting shower curtain which apparently was designed for a different bathroom fixture. In fairness, the hotel is going through remodeling at this point in time and quite possibly these items will be addressed as part of the remodeling process. Our key cards expired before the end of first day, a pet peeve of mine, and we again had to return to the front desk to have new key cards programmed. The breakfast service was phenomenal, with all items being available throughout the posted hours of the breakfast service. ##### ronald Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Jose Oct 15, 2023 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Room was cleaned, the facilities were well, and nicely stocked. The issue was with the front desk and their lack of communication. Upon arrival from the airport we called the front desk and spoke with a woman regarding our late check in. She clarified and confirmed that we would not be charged a no show for showing up after midnight and reassured us that she would leave a note to the next shift. Unfortunately, when we arrived to check in around 2:24AM, worker who claimed she was the supervisor, informed us that we had been charged a no show and that she would have to reinstate us and charge us an additional night to rebook us. We explained that the earlier shift had left a note. Worker continued to say she understood but that there was nothing that she could do because after 2AM their system resets. Unfortunately, her employee failed to communicate this information to us. Had the employee who confirmed we would not be charged did not relay this information to us. Otherwise, this would have determined our course of action. The lack of customer service and compassion for their customers is the biggest issue. She never apologized or tried to come to a reasonable accommodation for the inconvenience that her own employee had caused. ##### Jose Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Aimee Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good room ##### Aimee Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hyatt Regency Dallas](https://www.expedia.ca/Dallas-Hotels-Hyatt-Regency-Dallas.h24753.Hotel-Information) > > [Renaissance Austin Hotel](https://www.expedia.ca/Austin-Hotels-Renaissance-Austin-Hotel.h8075.Hotel-Information) > > [Hyatt Regency Austin](https://www.expedia.ca/Austin-Hotels-Hyatt-Regency-Austin.h21746.Hotel-Information) > > [Hyatt Regency Houston Downtown](https://www.expedia.ca/Houston-Hotels-Hyatt-Regency-Houston.h20005.Hotel-Information) > > [Hotel Van Zandt](https://www.expedia.ca/Austin-Hotels-Hotel-Van-Zandt.h10269315.Hotel-Information) > > [Hyatt Regency Houston/Galleria](https://www.expedia.ca/Houston-Hotels-Hyatt-Regency-HoustonGalleria.h10620692.Hotel-Information) > > [Marriott Marquis Houston](https://www.expedia.ca/Houston-Hotels-Marriott-Marquis-Houston.h14986044.Hotel-Information) > > [Omni Dallas Hotel](https://www.expedia.ca/Dallas-Hotels-Omni-Dallas-Hotel.h4488581.Hotel-Information) > > [Omni Barton Creek Resort & Spa Austin](https://www.expedia.ca/Austin-Hotels-Omni-Barton-Creek-Resort-Spa.h687230.Hotel-Information) > > [The Woodlands Resort, Curio Collection by Hilton](https://www.expedia.ca/Conroe-Hotels-The-Woodlands-Resort.h25794.Hotel-Information) > > [Signia by Hilton La Cantera Resort & Spa](https://www.expedia.ca/San-Antonio-Hotels-Signia-By-Hilton-La-Cantera-Resort-Spa.h284306.Hotel-Information) > > [JW Marriott Austin](https://www.expedia.ca/Austin-Hotels-JW-Marriott-Austin.h8778760.Hotel-Information) > > [Hilton Americas-Houston](https://www.expedia.ca/Houston-Hotels-Hilton-Americas-Houston.h976144.Hotel-Information) > > [Fairmont Austin](https://www.expedia.ca/Austin-Hotels-Fairmont-Austin.h18156638.Hotel-Information) > > [The LINE Austin](https://www.expedia.ca/Austin-Hotels-The-LINE-Austin.h23193716.Hotel-Information) > > [C. 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