El Islote Vacation Packages

It is a lovely hotel in a great location but it is starting to get a bit shoddy. Our aircon was very noisy and couldnt cool the room. Staff are frosty. This was my 10th visit to this hotel. No recognition. The spa staff told us we could have a free pass for an initial visit to the indoor pool but when we asked for this at reception, not only did they deny this, they looked at us like we were low life. It was understaffed and very hard to get a drink through table service during the increasingly amateurish shows. Buffet remains nice for both breakfast and evening meal. The new Barcelo has opened next door and I might give that a try next time.

The hotel looks amazing. Check in seemed to take a long time to check in as there was only one person at the check in desk. The room on the royal adults only side was clean and nice. I didn’t like the key bracelet as it kept frying and getting too tight on my wrist.The magical restaurant look great but was unorganised with no one seeming to know what they should be doing as the tables were not clean away and reset up quickly and I was waiting for a coffee cup for over 20 minutes and had asked 3 times for a cup. The food was slow to come out in to the buffet area.we also had a power cut one night around midnight and our room was lite up by a bright emergency light which was on all night until 7 am when they turned the power back on. The manger of the hotel did give us a complementary meal in the Mexican restaurant which was great and very well run by the staff plus the food was great.

Excellent hotel and staff, had a very relaxing time

Excellent staff. Stay spoiled by WiFi. Many hours spent waiting for the WiFi to wake up

Fantastic hotel, very clean and food for all inclusive was excellent had some off the best meals in the hotel versus going to restaurants, fantastic hotel for kids and very well equipped