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Reviews of Hotel Poincenot

3.5 out of 5
Hotel Poincenot
Av. San Martin 668, El Chalten, Santa Cruz

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 187 reviews" "
Rating 8 - Good. 61 out of 187 reviews" "
Rating 6 - Okay. 24 out of 187 reviews" "
Rating 4 - Poor. 1 out of 187 reviews" "
Rating 2 - Terrible. 4 out of 187 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jinbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in room 24 which faces the afternoon sun. It's already autumn but the room got so hot in the afternoon that we had to open the window to let in the cool autumm air. Unfortunately, the houseflies flew in too! We spent the next 2 days getting rid of the houseflies. I think we killed at least 6 of them. Cannot imagine what it's like to be staying in that room in summer. On the other hand, breakfast was good - their alfajores were fantastic. Location - on San Martin avenue and close to the start of the main hikes such as laguna del tres, laguna capri and chorillo de salto. There are 2 cosy sitting areas in the lobby (good to hang out in to get away from the hot room). Complimentary coffee and lemon infused water was a nice touch too.
Stayed 2 nights in Apr 2024

10/10 Excellent

edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable and the staff very nice and helpful. The only small complaints are maybe shower walls could be cleaner and WiFi is not strong in the rooms.
Stayed 3 nights in Mar 2024

8/10 Good

Akira, SHELTON

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet neighborhood and close to the gate to Fitz Roy. Big shelves are convenient. Hotel staff are kind and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Poincenot on Jan 30, 2024
Thank you for your comment Akira! Have a nice day.

10/10 Excellent

Ulisses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property
Extremely clean and cute hotel. Check out is rather early in most hotels in Patagonia at 10 am but they allowed us to rest in their very comfy lobby for some time.
Stayed 1 night in Dec 2023
Response from Hotel Poincenot on Jan 17, 2024
Thank you for your comment Kiran!

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place :)
I had an amazing stay at Poincenot! All the hosts were incredibly welcoming and the accommodation exceeded expectations. The location was convenient, with easy access to “El Sendero al Fitz Roy”. Also, the cleanliness was top-notch, the breakfast and the amenities provided added extra comfort. I highly recommend it. I will never forget that one of the girls from the front desk (I’m sorry I don’t recall your name) lent me a pair of trekking poles. I wouldn’t have made it without them.
Stayed 2 nights in Dec 2023
Response from Hotel Poincenot on Jan 17, 2024
Gracias por tu comentario Lucia! Te esperamos pronto nuevamente.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, clean, and an easy walk to the hiking trails.
Stayed 2 nights in Dec 2023
Response from Karina on Dec 27, 2023
Thank you for your words Andrea. You're always welcome!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
After staying at the hotel for three nights with six people in three rooms, I would like to confidently give Hotel Poincenot a five-star rating. In terms of service, they were the best among the six hotels we stayed at during our 18-day trip. During check-in, Milena patiently explained all the relevant details, and she especially helped us handle a small medical incident calmly and professionally. During check-out, Rocio made a great effort to find a taxi for us, as the village is so small that available taxi drivers were rare. Breakfast starts at 7 am. When we informed them of our early departure times at 5:30 am for hiking and at 4:30 am for a sunrise expedition on another day, they asked about our preferences. We mentioned that some hot drinks would be appreciated. Surprisingly, they prepared hot coffee, hot water, and a variety of foods and fruits! The hotel is relatively new, exceptionally clean, and well-maintained. It features expansive public areas, perfect for socializing with friends or other guests, particularly when outdoor activities are limited due to the frequent weather conditions in the area. The beds are comfortable, and the Twin bed size is suitable for individuals with a small or medium body size.
Foods and drinks are available in very early morning
Public area
Stayed 3 nights in Nov 2023
Response from Karina on Dec 27, 2023
Thank you very much for taking the time to share your experience. We really appreciate it. We hope to see you soon!

10/10 Excellent

Rosely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, con un personal sumamente diligente y atento. Facilidades modernas, muy limpias. Desayuno variado. Queda muy cerca de los senderos Fitz Roy, laguna Capri y Chorillo del Salto. Ubicación estratégica a restaurantes y supermercado. Sumamente satisfecha con nuestra estadía.
Stayed 2 nights in Oct 2023
Response from Hotel Poincenot on Nov 6, 2023
Muchas gracias por su comentario! Esperamos que haya tenido una grata estadía y la esperamos pronto nuevamente!

10/10 Excellent

Ricki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Chalten - trekking capitol.
Fabulous location in the heart of town. Super clean and friendly staff. Very helpful.
Stayed 3 nights in Jan 2023

10/10 Excellent

Michelle, Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed! Newer, nice property and rooms. The staff were very friendly, helpful, and some spoke English. The breakfast had good variety and was delicious. The bed was comfortable, bathroom nice with good pressure & temperature. The wifi was good, & they even offered luggage storage so we could continue to explore the area without all our stuff, post-checkout. Close to shops & lots of restaurants, close to trails as well. I would recommend this place to anyone!
Stayed 1 night in Feb 2022

10/10 Excellent

Stephanus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Elizabeth

Stayed 3 nights in Mar 2020

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel close to trails- bfast a bit scant but ok- horrible wind noise kept us up and hotel did not seem well made to combat noise- otherwise not a bad stay
Stayed 3 nights in Feb 2020

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, breakfast, rooms. All fantastic. Great location.
Stayed 2 nights in Jan 2020

8/10 Good

Nina, Rockland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The hotel is very very simple. There is not much by way of amenities, but I would definitely stay there again.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property was modern, stylist and well appointed, very comfortable. Staff was very helpful with directions, taxis, confirming our excursions, restaurant and trail suggestions. Would definitely return.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place!
Loved it!!! Rooms are comfortable and clean! Front desk staff is so accommodating and helpful and so friendly!!!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff was amazing. Helpful and friendly and gave great advice.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great accommodations. Overall an amazing experience.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer hatte eine angenehme Größe und war gepflegt. Das Frühstück war für argentinische Verhältnisse umfangreich.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs are very friendly! We ordered dinner after a long day hiking, they provided us forks and hot water.
Stayed 4 nights in Nov 2019

10/10 Excellent

Robert Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta situation
Lovely modern styling, excellent breakfast and situated a very short walk from the start of the Fitzroy trail. Good food and drink options on the doorstep.
Stayed 3 nights in Nov 2019

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, good breakfast, cleanliness.
Stayed 6 nights in Oct 2019

2/10 Terrible

K.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property closed earlier for the season, and failed to inform us in advance, despite getting in touch with them a few weeks before arrival. Found a piece of papers at the door with the names of all the affected guests booked, and instructions to reach another property. Although the accommodation offered instead was nice, they could have informed us in advance.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion, excelente estado de las instalciones, muy acogedor
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we got a great room on the top floor that waa very cosy. Very close to the hiking trails. Only downside was the breakfast - eggs and some more greens would have made it better.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern accomodation. Great staff. Clean. Convenient.
Stayed 3 nights in Apr 2019

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Helene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location, service can be improved
Hotel located at the end of the main street, avoiding noise from restaurants and bars. Service was not great, waited more than 15 minutes for check in, without apology from staff
Stayed 1 night in Mar 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, warm, friendly & comfortable
Great little hotel, in great little town. Hotel reception could not have been more helpful. Great advice on walks, treks, buses, shops and even the weather update! Had asked for quiet room and had top floor room 34 facing onto hills. Room comfortable and warm, bed good too, which is needed after 10hour trek. Highly recommend hotel for location, comfort & hospitality. A little pricey but looks like best hotel in El Cheltin
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room was completely infested with bedbugs - once we were bitten we turned over the mattress and it was swarming with bugs.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a convenient location
The hotel seems to be one of the nicer ones on the Main Street. It’s conveniently located near the beginning of the hiking entrance to fitz Roy and close to many restaurants. Our top floor room had a vaulted ceiling and we experienced a cool breeze that would sneak in during the wind gusts and a lot of noise as well. At night it wasn’t a problem to sleep because the wind died down. Would stay again.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very helpful reception staff, room size and quality a bit disappointing. Good location.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, great location, accommodating staff!
Stayed 1 night in Dec 2018
Response from Hotel on Dec 17, 2018
Thank you very much for your comment! , best regards

10/10 Excellent

ROYAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Loved this place. Easy to walk to trails for hiking, excellent breakfast. Rooms were kept too warm but we turned off the heaters and opened the windows and it was fine. Would love to stay there again.
Stayed 3 nights in Nov 2018
Response from Hotel on Dec 17, 2018
Thank you very much for your comment! we wait for you again, best regards

6/10 Okay

Rick, Nottinghamshire England

Liked: Cleanliness, staff & service, room comfort
Better than most in the area. We booked a standard twin room our friends had a double superior because that is all that was available but our room was much better than theirs with more facilities and better views.
Stayed 2 nights in Mar 2018

10/10 Excellent

ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
Clean hotel. Friendly staff. Could have had better recommendations on treks or arrangements. Nice stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
not worth
Breakfast is so so. The room is so small. Location is not very good.
Stayed 1 night in Feb 2018

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is right off the main street of town, very close to wonderful restaurants and views of the surrounding mountains. The staff was always very nice and helpful, offering maps of the area and recommendations. The room was great and very cozy; the bottom floor rooms are very warm but the heat was turned down as soon as we asked. We had no issues with noise throughout the night; overall no complaints. I would definitely stay here again!
Stayed 1 night in Feb 2018

10/10 Excellent

Tom, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, helpful staff good breakfast.
Very clean, helpful staff. Nice room. Good breakfast. Near trail heads for hiking.
Stayed 2 nights in Jan 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with even lovelier staff. The rooms were very cozy and comfortable.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with kind and helpful staff. Location of hotel is good too as you can start your trekking right after you step out from the hotel.
Stayed 1 night in Jan 2018