WARNING! FAKE NEWS!This customer Danielle Kulp is a very dishonest person and has decided to spread lies about our little family business just because she didn't get her way, shame on you. Danielle Kulp booked a room with us and knew the cancellation policy, Snug Harbor does have a strict policy and we inform everyone about the policy and this customer even booked on Expedia and it is in big bold letters, no refunds. We have a strict policy because this is a seasonal business and we can not afford to tie rooms up and then have customers cancel at the last minute and miss the opportunity to rent our room. We only have 100 days to make our living. Now for the other side of the story.Danielle Kulp booked a room with us and after booking found out that we do not have a pool, she contacted Expedia and they told her there are no refunds on reservations. This made Danielle Kulp a little mad, she never stayed at Snug Harbor so she doesn't even know much about the hotel but decided to spread lies and be completely dishonest in her feedback. Snug Harbor is a waterfront hotel that has been in business for over 70 years. Snug Harbor is also a marina, we have 10 rental boats, 50 kayaks and 2 tour boats and we have 6 boat slips we rent to the public, so yes it is a marina. Each and every year we do renovations to the property and the cottages are beautiful and cozy with more charm than all the chain hotels. This customer decided to take her anger out and spread lies just because she didn't get a refund. One last thing to add, the customer never called us about the cancellation she only spoke to Expedia. If she had talked with us we could have told her that we don't have a pool but we do have something better!!! We have a private secluded beach, that you get to by boat. We also offer boat rentals, kayak rentals and we have boat and kayak tours around the islands, but maybe you were happy just getting a pool.

Thank you for your review. Snug Harbor Marina is one of the longest running companies on Chincoteague island. Please don't mislead the public, Snug Harbor Marina is a marina, a small one but it is a marina. We have a total of 10 rental boats a fleet of 60 kayaks and a number of slip rentals for the public and customers. Snug Harbor is a very large resort and the waterfront villas in which you stayed was not near the marina. We have rooms that over look the marina and other rooms down the channel away from the docks. If you like being close to the marina please request that next time and we will give you a grand view of it, we have some waterfront rooms just a few steps away!

Snug Harbor is one of the longest running companies on Chincoteague island. Snug Harbor has been is business for over 60 years. We would love to address your concerns. The futon you refer to happens to be a brand new one with a new mattress with a brand new cover, so sorry you didn't like it we can't do much better than a new one. You stated we don't supply hair dryers but we do and we were very happy to get one for you upon request, we are very confused about this complaint. The window blinds are new and after the staff explained to you how to properly operate the complex opening and closing mechanism which transforms input forces and movement into a desired set of output forces and movement the blinds worked perfect. We did some investigating into the alleged bullfrog noise and we found out it was a giant blue heron that was feeding by your cottage, we did have other guests comment about the noise and we do need to apologize for the noisy wildlife. We are very disappointed that you didn't take pictures of the brand new granite counter tops, or maybe the brand new stove or maybe the plush pillow top beds? It seems maybe you have some experience in the media you only post specific statements to achieve your agenda. You also made a very negative comment about investing money into our business, we would like to say we have invested over $1,000,000 in the past 5 years, we invest in this property every year and that is the reason we have been here so long. Maybe you were not a good fit for Snug Harbor and that is ok all people are different. To like Snug Harbor you have to like wildlife surrounding you the ocean breeze in your hair and the smell of the great salt marsh out your window and sand between your toes. if you are wearing high heels this might not be the place for you. Thank you for coming.

Snug Harbor is one of the longest running hotels on Chincoteague Island. This customer is probably the worst one we have had in the last 60 years. This customer was one of the most rude and vulgar people we have ever served. We will give you the cliff notes version of what happened. The customer checked in to the hotel and lied about the number of dogs he had staying at the resort to save a few dollars and the management caught him with additional pets and charged him accordingly. The customer got upset and physically assaulted the staff and also was very verbally abusive and caused emotional distress to the staff. The customer also went to the cottage and caused property damage because of the additional charge. The police were called to document the property damages and to make sure this customer never comes back to our family business. Snug Harbor prides itself on being a family resort destination and we will always do what ever we can to make it a safe and family friendly environment and keep the bad apples out.

Thank you so much for coming to see us on Chincoteague island. We are so sad to read your review, but you forgot to tell all the details of your experience which sparked the motivation for the poor review. When the Captain set sail with this couple along with a family with small children the Captain did instruct the couple with the dog that we do not allow puppies on the seats. After leaving the dock and going about 50 yards down the channel the puppy jumps on the seats and the Captain asks very nicely please no puppies on the seats, this goes on time and time again during the tour and it was very clear to the Captain that the problem wasn't the cute dog but the seemingly nice couple slamming Bud Lights not paying attention to their dog, as time goes by the couple keeps popping tops on the brews and getting very tipsy until the bad words starting flying in basic conversation. The captain does not tolerate behavior like that from people especially when there were other people on board with small children. Please be a little more respectful when around children. We here at Snug Harbor specialize in family vacations and we do not allow or condone this behavior. We are not mad at the puppy or you but maybe not a good fit for our family vacation spot.

Thank you for your nice comments. We hope to have you guys here again!

Thank you for all your nice words. It is greatly appreciated. We are looking forward to see you guys here again some time soon.

Thank you so much for your kind words. We certainly hope to have you here again!

We are looking forward to have you guys here again some time soon! :)

Come and see us again! :) We would love to have you back.

Thank you for your compliments and for being such a great guests! Hope to see you all here again!

Thank you and we are glad you guys enjoyed our little slice of paradise :)