Lobby
Check availability

Reviews of Residenz Hotel Eurostar

Residenz Hotel Eurostar
Merowingerstraße 84, Düsseldorf, NW

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 217 reviews" "
Rating 8 - Good. 92 out of 217 reviews" "
Rating 6 - Okay. 46 out of 217 reviews" "
Rating 4 - Poor. 14 out of 217 reviews" "
Rating 2 - Terrible. 8 out of 217 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Melvyn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic
The term you pay is what you get genuinely fit this hotel! Struggled to check in after 9:30 beds and pillows uncomfortable. Breakfast basic. Most hotels where booked so process of illumination ended up here!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Residenz Eurostar when I am in Düsseldorf - very familiar and cosy. There is a Rewe supermarket nearby, conveniently!
Stayed 6 nights in Aug 2019

8/10 Good

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Nice hotel. From the outside, it doesn’t look very nice, but my room was fine. Elevator was helpful. Breakfast was pretty good. Next to a bus stop for easy trip to center city or train station.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Duo
We stayed for 2 nights on the 5th floor. Enjoyable stay as we’d been doing hostels most of our trip. Breakfast was amazing!! Staff were friendly.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small hotel is not the Ritz-Carlton, BUT - if you want a really decent night's sleep in a VERY CLEAN bed in a nice room with a REALLY clean bathroom at a very reasonable price, this is the place. We stayed at this hotel on two different occasions this spring, and if we ever had occasion to come to Duesseldorf again, this is the place we would definitely stay again.
Stayed 2 nights in Apr 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Located in a residential area so free parking was available but hard to come by if arriving late at night. I used the secured parking twice. The Hotel is located in the city so it was a good location for me to use as a base for sight seeing both Dusseldorf & Koln areas. I would stay there again if I'm in the area.
Stayed 3 nights in Oct 2018

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel. clean rooms and nice staff
Stayed 1 night in Sep 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Guido on Sep 5, 2018
Dear Mark, thank you for taking time to rate us. We would appreciate to see you back again in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for local transport
Pleasant stay with helpful staff. Everything kept clean & tidy. Convenient to have breakfast available.
Stayed 7 nights in Aug 2018

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Very clean and comfortable room. Well equipped. Friendly welcome at reception.s
Stayed 3 nights in Mar 2018
Response from Guido on Mar 16, 2018
Thank you for rating us. We look forward to see you again!

8/10 Good

aihab

Liked: Cleanliness, staff & service
Good staff , medium infrastructure
Shower had hot water and pressure issues , rooms had no temperature control so i was sweating and had to keep the window open and suffer the noise. Staff is friendly and good transportation connections around
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed somewhere cheap to stay in Dusseldorf while visiting the university and this was the best option. Needed a little walk from public transport, but otherwise fine, especially for the price!
Stayed 3 nights in Jan 2018
Response from Guido on Feb 22, 2018
Thank you for taking time to rate us. We would appreciate to see you again next time!

8/10 Good

FAN

Liked: Cleanliness
Convenient for low cost travelers
I was looking for a reasonably priced stay in Dusseldorf during the crazy fair days in October, so this was not a bad choice compared to the crazy prices at that time.

6/10 Okay

michael, wrexham

Liked: Staff & service
Disliked: Room comfort
To far from city centre
The outside of the hotel is off putting but inside is okay.Breakfast is continental but fair. Staff very good and most helpful as my German is nil but the gentleman's English was very good he act as a interpreter when we met friends..

8/10 Good

Darrell, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff was very helpful with directions and any questions I had during my 3 night stay, and also spoke very good English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to travel
Pleasant nights, near train station, walkable area, fast to get in out in the town

4/10 Poor

Ibrahim, Poland

Disliked: Staff & service, property conditions & facilities
Bad Hotel and cheating manager
I booked the hotel from the website Hotels.com with rate 30 Euro for one night by my Master Card, when I asked to extend with the same rate the receptionist confirmed yes will be with the same rate, but after staying another 2 days and after back from work I found a recipt at my room with different rate charge and in addition the hotel manager take the money from my master card without a permission from me that mean the hotel untrused with the guest either with the current rate and with the confidential date which provided by the system to use it as he can for example "the master card" I can't recommend this hotel for anyone who want to stay in as the manager cheating the guest and take their money from the master or visa card without any permission, and he can do it even after you leave the hotel in addition his behaviour not good with guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night conference stay
I stayed 2 nights for a conference. The room was large and comfortable, in good condition, and good value. The breakfast was acceptable though nothing special.

4/10 Poor

tim, moscow

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Actually it was bad
The room was tiny Breakfast was pretty poor Every thing else was OK I guess

8/10 Good

Kai Fun, beringen

Liked: Staff & service, property conditions & facilities, room comfort
okay for this price
Hotel is quite okay, breakfast could be better tho, hotel is 2mins walk from tramstation

8/10 Good

Stephan, Malta

Liked: Cleanliness, staff & service, property conditions & facilities
A good practical hotel
A good hotel for a business traveller even if rooms do not have a lot of space

10/10 Excellent

Celia, Co. Wexford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely little hotel
A beautiful clean hotel, tram around the corner; I would gladly stay there again. I had a top floor room, extra nice. Wonderful breakfast also.

10/10 Excellent

Bob M, Bluffton,SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Friendly service.

4/10 Poor

Steve elliott, Durham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement. Ok for a 1 night stop
Spent 4 nights here. Severely disappointed in the hotel. Breakfast was shocking. Rooms were ill equipped. No coffee making facilities in the room. Mould in the shower. The pillows (if you can call them that) we're absolutely shocking and barely usable. The the hotel itself was extremely noisey as the corridors are all bare. Cleaner comes round early and knocks you out of bed. They knock then try to enter the room 3 seconds later!! The hotel will charge you 8 euros a night for parking however there is parking just at the hotel front door which is free. We just parked on the grass with no issues. All in all. Would I stay here again? Only if I was desperate and it was for a one night stop over. Definitely not a hotel to feel comfortable in.

10/10 Excellent

Hildur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely
If you require a single room and don't mind one flight of stairs, try to get the room on the top floor. Absolutely delightful: so comfortable, huge bathroom and great views. No shower curtain though, word of warning! Breakfast was fantastic, staff were very friendly.

10/10 Excellent

GTravellerS, Mannheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
This hotel is great, it is clean and the staff are nice and helpful. The internet speed is pretty good and the breakfast was majestic! There's a Subway across from the street and tram and bus stops nearby. I will go back there again and recommend it to all of my friends.

6/10 Okay

Markus, Hobbs, New Mexico

Liked: Staff & service
Disliked: Room comfort
Very basic - you get what you pay for
The staff was very friendly, the rest was barely acceptable: Very small rooms, narrow stairways and a noisy neighbourhood. OK as a very basic choice for a budget-minded traveller.

10/10 Excellent

Paul, Mogelsberg

Stayed 2 nights in Oct 2021

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

8/10 Good

Svenja

Stayed 2 nights in Oct 2021

8/10 Good

Peter

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Die Lage des Hotels ist gut, der Zustand des Zimmers war ebenfalls gut, aber die Kommunikation fand ich miserabel. Kurz vor meiner Abreise erhielt ich eine Mail, dass kein Frühstück möglich sei. Auch einen Zimmerservice hatte ich nicht. All die Fehler finde ich nicht schlimm, aber es muss sich dafür entschuldigt werden!
Stayed 2 nights in Mar 2020
Response from Miryam on Mar 20, 2020
Hallo, Es tut uns wirklich Leid für die unangenehme Übernachtung in unserem Hotel. Ich habe mich gestern bei Ihnen schon gemeldet und entschuldigt. Ich habe Ihnen auch einen kostenlosen Frühstück falls Sie für uns wieder entschieden werden. Beste Grüße

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice room and kind staff. It would be better if the Wifi signal was stronger.
Stayed 1 night in Jan 2020
Response from Residenz Hotel Eurostar on Mar 16, 2020
Thanks for your feedback!

8/10 Good

Heinz

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Es un hotel modesto, las camas eran cómodas,la habitación amplia y el baño reformado la calefacción muy bien.La moqueta y la tapicería de los sillones estaban muy sucias,necesitaría un cambio.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a older place, Well clean staff was excellent and was the best price with beakfast in all my trip
Stayed 1 night in Nov 2019

8/10 Good

Svenja

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Ramazan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Anke

Liked: Cleanliness, staff & service
Prima voor een nachtje
Prima hotel voor niet al te veel geld. Vlakbij tramhalte, binnen 10 minuten in het centrum. Ontbijt zou ik niet erbij nemen, ligt een Subway tegenover het hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Luiz Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
vælg et andet
aldrig igen. beskrivelsen passer slet ikke.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was good and the receptionists were very kind. I was very satisfied with the stay.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sehr gut waren Service & Frühstück ,das Personal ist sehr hilfsbereit und war sehr an einer Problemlösung interessiert. Für einen 2 tägigen Aufenthalt in Ordnung .
Stayed 2 nights in Aug 2019

10/10 Excellent

Alvari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sauber, Einfach und Günstig.............. Kuhlschrank war ausgeschaltet, was nicht sehr hilfreich war wenn es Zeit braucht wieder kalt zu sein!
Stayed 2 nights in Jul 2019

8/10 Good

Heike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder. Schön gemachte, saubere Zimmer, nette Mitarbeiter.
Stayed 1 night in Jun 2019

8/10 Good

Kenny

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

8/10 Good

Heike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besser als der günstige Preis vermuten lässt. Wasserkocher auf dem Zimmer. Schneller Check-in, freundliches hilfsbereites Personal.
Stayed 1 night in Jun 2019