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Premium bedding, down duvet, pillow top beds, minibar
Premium bedding, down duvet, pillow top beds, minibar
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Premium bedding, down duvet, pillow top beds, minibar

Guest reviews

4.7 out of 5 Exceptional
207 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationJever Fun Skihalle1 min walk
Popular LocationPort of Neuss9 min drive
Popular LocationStiftung Schloss Dyck16 min drive
AirportDuesseldorf (DUS-Duesseldorf Intl.)24 min drive

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  • Standard Twin Room, 1 Single Bed

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 1
    More detailsStandard Twin Room, 1 Single Bed
  • Premium Twin Room

    5/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    More detailsPremium Twin Room
  • Family Suite

    5/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 4
    More detailsFamily Suite
  • Baum Chalet, 1 Queen Bed, Garden View

    Room amenities

    • 269 sq ft
    • Sleeps 2
    More detailsBaum Chalet, 1 Queen Bed, Garden View

About this area

Neuss

Located in Neuss, Hotel Fire & Ice is connected to the airport. Stiftung Schloss Dyck and Old Castle Tower are local landmarks, and travellers looking to shop may want to visit Konigsallee and Wochenmarkt Carlsplatz. Travelling with kids? Consider Krefeld Zoo, or check out an event or a game at ISS Dome. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Visit our Neuss travel guide
View in a map
Popular Location

What's nearby

  • Jever Fun Skihalle - 1 min walk
  • Neuer Zollhof - 14 min drive
  • Duesseldorf-Hafen - 14 min drive
  • Rhine Tower - 14 min drive
  • Stiftung Schloss Dyck - 16 min drive

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • AirportDuesseldorf (DUS-Duesseldorf Intl.) - 24 min drive

Restaurants

  • Salzburger Hochalm — 1 min walk
  • Jausenstadl — 1 min walk
  • Imperium - 5 min drive
  • Frankenheim Brauhaus Holzheim - 5 min drive
  • Anna's Grill - 6 min drive

About this property

Hotel Fire & Ice

Luxurious ski hotel with ski-in/ski-out access
With direct access to the slopes, Hotel Fire & Ice makes guests feel at home with amenities such as a full-service spa, ski storage and ski passes. All 79 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Hotel Fire & Ice offers 79 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Neuss hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 18 per person
  • 5 restaurants
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Downhill skiing
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Playground
  • Ropes course
  • Sauna
  • Shopping
  • Sledging
  • Snowboarding
  • Steam room

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Mini golf
  • Playground
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Polish

Business services

  • 14 meeting rooms
  • Conference centre

Spa

  • Massage - hot stone
  • Massage - sports
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for EUR 20.00 per night.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 18 per person (approximately)
  • Rollaway bed fee: EUR 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Fire Ice Neuss
Hotel Fire Ice
Fire Ice Neuss
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Can I cancel my reservation for free at Hotel Fire & Ice and receive a full refund?
Yes, Hotel Fire & Ice offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Fire & Ice cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Fire & Ice?
As of Sep 18, 2020, prices found for a 1-night stay for 2 adults at Hotel Fire & Ice on Oct 18, 2020 start from CA $93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Fire & Ice pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Fire & Ice?
Self-parking is free at this property.
What time is check-in at Hotel Fire & Ice?
Check-in begins at 3 PM.
What time is check-out at Hotel Fire & Ice?
Checkout is at 11 AM.
Where is Hotel Fire & Ice located?
Located connected to the airport, this Grefrath hotel offering ski-in/ski-out access is 0.1 mi (0.1 km) from Jever Fun Skihalle and within 9 mi (15 km) of Uedesheimer Rheinbogen and Duesseldorf-Hafen. St. Quirinus Neuss and Stiftung Schloss Dyck are also within 6 miles (10 km). Neuss Holzheim Station is 23 minutes by foot.
4.7
Exceptional
207 reviews
5 - Excellent
148
4 - Good
50
3 - Okay
6
2 - Poor
3
1 - Terrible
0

4.8/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Stayed 1 night in Jun 2020

5/5 Excellent

Stayed 1 night in Jun 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Stayed 1 night in Jun 2020

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was clean, good breakfast, good restaurant, cool stuff to do
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, family room perfect for children.
Stayed 1 night in Oct 2019

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