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Reviews of Hotel Ashley's Garden

4 out of 5
Hotel Ashley's Garden
Karl-Kleppe-Straße 20, Düsseldorf

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Quaint Hotel - Service has room for improvement!
It's a quaint hotel with individually designed rooms in a cute neighborhood only steps from the Rhein. I was past of a large group of friends that booked the majority of rooms for one night. While my room was nice, clean and perfectly comfortable, one friend had a room in the annex building and it had not been cleaned thoroughly at all - layer of dust in various places, fingerprints on water glass and faucet. Also, the cleaning crew knocked on her door at 7:30 AM on a Sunday. Not acceptable, in our book. Also, while I understand the challenges of hosting a larger group of friends that may have had some additional demands, the staff was visibly annoyed by it and extremely unfriendly. Considering the business we brought to them in one swoop, I would have expected a more service-oriented attitude from the hotel staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Bostjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where very helpful walking distance to messer show grounds
Stayed 2 nights in Aug 2023

6/10 Okay

Mike, UK

Liked: Property conditions & facilities, room comfort
Disappointing
I'm not going to be prickly about this and give the hotel "0", but when you've been travelling all day and turn up to a hotel at 19.45 (so not too late), get greeted by a guy in his socks who hands you a key to your room, which then turns out not to have been cleaned, you aren't in the best of moods. Due to the faff of having to do this, I forgot to ask for the wifi code for the hotel. I went back to the reception 3 times over the next 2 hours, I rang then bell, I even emailed the hotel - nothing. So the emails I had to urgently download pre my meeting the next day, I simply couldn't. Having taken a breath, the hotel was clean, the shower was good, the restaurant looked nice, although I didn't eat at it, because it was closed the evening I arrived. It is in a pleasant area to the north of the city a short walk to the U-bahn into the city centre. I have therefore tried to be balanced. Many will have a wonderful stay at this hotel, but I won't be returning.
Stayed 2 nights in Feb 2019
Response from Ulrike on Feb 21, 2019
Dear Guest, we feel so sorry that we did not give you the warm welcome that is needed when checking in at a Hotel. It is important for us to convince you about the service that is standard. Maybe we will have a second chance. All the best Ulrike Front Office

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and nice
Excellent location if you are attending a conference. The hotel itself was wonderful contrast to chain hotels and the staff was really pleasant. Good work!
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Serdar

Stayed 4 nights in Oct 2023

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Aug 2023

10/10 Excellent

niklas

Stayed 1 night in Mar 2022

10/10 Excellent

Prima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Tonny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Sonny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Stephan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Hiroaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gut...
Ruhiges Hotel in einer Wohngegend. Gutes Preis-/Leistung Verhältnis.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura veramente carina in una zona tranquillissima a pochi chilometri da centro città. Il ristorante adiacente è ottimo. A+++
Stayed 1 night in Jul 2019
Response from Corinna Krein on Jul 13, 2019
Dear Guest, Thanks a lot :)

10/10 Excellent

Ole Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Tanja, Front office on Jun 23, 2019
Dear Mr. Gunnar, thank you very much for your good review of our hotel. We hope to welcome you again soon. Best regards your hotel Ashleys Garden

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Tanja on May 28, 2019
We thank you very much for your positiv review. Looking forward to welcome you again in our hotel. Best regards!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Tanja, Front office on Jun 23, 2019
Thank you for your review. We hope to welcome you in Hotel Ashleys Garden again soon. Best regards

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Birgitta

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

johannes josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !
Ein wunderschönes Hotel in sehr ruhiger Umgebung. Der Aufenthalt dort war sehr , sehr angenehm. Die Räumlichkeiten alle sehr geschmackvoll eingerichtet, das Essen und der damit verbundene Service ausgezeichnet.
Stayed 1 night in Feb 2019
Response from Ulrike on Feb 20, 2019
Sehr geehrter Gast, wir freuen uns sehr, dass Sie sich bei uns wohl gefühlt haben und danken herzlich für das positive Feedback. Gerne würden wir Sie wieder einmal bei uns begrüßen. Freundliche Grüße Ulrike Mago

10/10 Excellent

MURAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel
Stayed 5 nights in Feb 2019

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Mohamed Ghallab, Maroc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne impression à tout point de vue sauf l'éloignement par rapport du centre ville, de la gare etc.

8/10 Good

Loes, Oosterhout

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff, excellent service
very friendly staff, excellent service

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
In die Jahre gekommen
Das Hotel hat Charme ist aber etwas in die Jahre gekommen. Die Sauberkeit lässt auch etwas zu wünschen übrig.

6/10 Okay

Gast, Düsseldorf

Wieso 4 Sterne?
Auf den ersten Eindruck macht das Ashleys Garden als 4*-Hotel einen guten Eindruck. Aber nur auf den ersten. Schon das Check-In war trocken. "Hier ihr Schlüssel und Zimmer ist oben" Kein nettes Willkommen nichts. Aber gut. Also Koffer nach oben gebracht. Zimmer wirkt niedlich. Auf den ersten Blick alles da. Bett, Schreibtisch, Sessel und ein TV. Zweiter Blick ins Bad. Klein - SEHR klein. Lüftung extrem laut. Toilettenpapier fast alle (Ersatzrolle bereits vorhanden) Hygenebeutelaufbewahrung leer. Diese wurde auch in der kompletten Zeit nicht aufgefüllt. Glaswaschbecken sieht gut aus aber nutzen? Man sieht jeden Wasserfleck. Wobei man so aber auch die Reinigungskräfte gut kontrollieren konnte. Kurz drübergewischt - das war’s. Sauber war es nicht wirklich. Die Dusche ein Horror. Wir hatten damals schon eine Bewertung gelesen hinsichtlich kaltem Wasser. Das stimmt leider wirklich. Für das Duschen mussten wir ganze 20min warten bis endlich wenigstens lauwarmes Wasser kam. Dass die Halterung der Duschbrause ihre Dienste nicht leisten konnte, lassen wir mal so stehen. Badetücher und Handtücher wurden nicht gewechselt, sondern nur zusammen gelegt. Das Bodenhandtuch fehlt am letzten Tag sogar komplett. Schade. Leider darf man nicht mehr als 1500 Zeichen schreiben hier.....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高級住宅街の中のB&B
Ducceldorf空港からタクシーでAshley's Gardenと言ったらすぐに運転手さんはわかって15分ぐらいで到着。飛行機着陸から30分後にはチェックインできます。周りに食べるところががなさそうだったので夕食を空港で済ませましたが、ビストロも併設されているのでこちらでも取れます。空港ではあまり選択肢がありませんでした。電車の駅から10分ほどなのでトランクがあっても天気が良ければ歩いていけます。ライン川からもすぐで私は朝食後に10キロほどジョギングしました。周りは住宅街で到着後すぐにドイツの美しい建築を満喫できました。