"There was evidence of smoking - cigarette ends on the flat roof outside the only functioning window. The chair was broken. The continental breakfast was not served on time and was meagre and very poor. The staff were friendly however and with a bit of thought and better planning it could easily improve."
"There was evidence of smoking - cigarette ends on the flat roof outside the only functioning window. The chair was broken. The continental breakfast was not served on time and was meagre and very poor. The staff were friendly however and with a bit of thought and better planning it could easily improve."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
All the staff were very friendly and helpful, since I’m disabled. They helped me up and down the stairs and Owen put our luggage in our rental car. Hannah and Beth were also wonderful, with other help.
All the staff were very friendly and helpful, since I’m disabled. They helped me up and down the stairs and Owen put our luggage in our rental car. Hannah and Beth were also wonderful, with other help.
Laurie-Ann
Reviewed October 22, 2025Reviewed October 22, 2025
Staff were outstanding and very accommodating. They provided recommendations for many activities. Location was within walking distance to most or what we wanted to do.
Staff were outstanding and very accommodating. They provided recommendations for many activities. Location was within walking distance to most or what we wanted to do.
Nick
Reviewed November 16, 2019Reviewed November 16, 2019
I love this place, and any time I travel to Newcastle, it’s where I’d book again. Stayed there twice now, once for 3 nights and once for two nights. The rooms are are great, the staff is amazingly helpful and super friendly, and the whole place has a great vibe. Plus it’s great being down on the quayside in mornings and evenings
I love this place, and any time I travel to Newcastle, it’s where I’d book again. Stayed there twice now, once for 3 nights and once for two nights. The rooms are are great, the staff is amazingly helpful and super friendly, and the whole place has a great vibe. Plus it’s great being down on the quayside in mornings and evenings
We travel from Canada to visit family in the North
East every year and have stayed here three times now. It has a great atmosphere and the food is very good. We’re already planning for 2027 and we will be back.
We travel from Canada to visit family in the North
East every year and have stayed here three times now. It has a great atmosphere and the food is very good. We’re already planning for 2027 and we will be back.
Steen Nicholas
Reviewed November 3, 2026Reviewed November 3, 2026
I (we) have never stayed in a castle before so randomly coming across thought why not as it was on par with staying in Durham. We stayed in the main castle rather than the wing rooms. Felt appropriately castle like. Clean. High quality establishment. Uber from the local train station (one stop from Durham) cost 5 pounds. Back to Durham in the morning from there was about 16 or so. We ate evening meal at the bar (had fish&chips, small portion fairly good quality) and a few drinks that were...
I (we) have never stayed in a castle before so randomly coming across thought why not as it was on par with staying in Durham. We stayed in the main castle rather than the wing rooms. Felt appropriately castle like. Clean. High quality establishment. Uber from the local train station (one stop from Durham) cost 5 pounds. Back to Durham in the morning from there was about 16 or so. We ate evening meal at the bar (had fish&chips, small portion fairly good quality) and a few drinks that were...
clifford
Reviewed November 3, 2026Reviewed November 3, 2026
Obviously its setting and old world charm. Its proximity to other areas of Teesside. I enjoyed the breakfast being served at your table with lovely white tablecloths. It is so nice instead of everything being self-serve.
There wasn't anything to dislike. I come from this area and still have family there so we spent more time out of the hotel perhaps than most.
Obviously its setting and old world charm. Its proximity to other areas of Teesside. I enjoyed the breakfast being served at your table with lovely white tablecloths. It is so nice instead of everything being self-serve.
There wasn't anything to dislike. I come from this area and still have family there so we spent more time out of the hotel perhaps than most.
Anonymous traveller
Reviewed February 15, 2019Reviewed February 15, 2019