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Reviews of Asia Novo Boutique Hotel - Dumaguete

2.5 out of 5
Asia Novo Boutique Hotel - Dumaguete
Governor Perdices St., Dumaguete, Negros Oriental

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 7 out of 52 reviews" "
Rating 4 - Poor. 8 out of 52 reviews" "
Rating 2 - Terrible. 7 out of 52 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Lindy Byrd

Stayed 2 nights in Feb 2024

8/10 Good

Joyce Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. The washroom has a floor with quite a slope on it so the shower water can cross the floor to a drain under the sink.The drain was very slow , up to 3/3 of an hour to drain; so you walk through water on a sloping floor. Staff just shrugged and said its just like that. No room cleaning, the matress is wrapped in plastic, sweaty to sleep on, the place is terrible and i would not stay there again if it were free
Stayed 3 nights in Dec 2023

8/10 Good

rufina

Stayed 2 nights in Sep 2023

4/10 Poor

CORAZON

Shower dangerous wet the whole floor, tel broken,not enough bathroom utility,
Stayed 2 nights in Mar 2023

2/10 Terrible

Laurie

Stayed 5 nights in Feb 2023

6/10 Okay

Carl

Disliked: Property conditions & facilities, room comfort
Power cuts
Power kept going off no lift to fourth floor and the room very dark Shower not good
Stayed 1 night in Sep 2022

4/10 Poor

richard

Travelled with group
Disliked: Amenities, property conditions & facilities
pls. fix your elevator!!! no elevator and our room is on the 5th floor and we have bikes and bags to carry.
Stayed 1 night in Jul 2022

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
My room, thev only one available was on the 5th floor and there was no elevator. NO ELEVATOR. I'm 74 years old. Do you need any more feedback. I walked out and paid for a room elsewhere. Refund please.
Stayed 1 night in Mar 2022

2/10 Terrible

james

Travelled with family
Disliked: Amenities, property conditions & facilities
Location was in a ok place, the bad was that there's no elevator and had to walk up and down 5 floors if stairs.... No hot water in my room, ac was horrible and bed was ever worse...
Stayed 1 night in Mar 2022

8/10 Good

Carl Francis

Travelled with family and small children
Ynx
Stayed 1 night in Mar 2022

10/10 Excellent

Jonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and the location is in the city
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator to get to the top floor. No locks on the door and Aircon didn't work.
Stayed 1 night in May 2021

6/10 Okay

Christopher

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Very centrally and clean
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

4/10 Poor

William

Liked: Cleanliness, room comfort
I couldn't make the tv work and needed them to make it work for me,it would not change to hdmi so I could not run the laptop through it.when I turned it off to sleep I could not make it work again so I gave up
Stayed 1 night in Feb 2020

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location,location and location.
Stayed 8 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
AC is not working well.
Stayed 1 night in Oct 2019

8/10 Good

Elvin

Liked: Cleanliness, property conditions & facilities, room comfort
Fair enough
1.) Service- When i check in at the frontdesk last 09/28/19, the one wearing black jacket and im not sure if white shirt or polo underneath the jacket is i dont feel good customer service compare to the one wearing yellow polo shirt i commend her. 2.) Cleanliness - I was at the 5th floor and spent 24 hours check in, i can say the room is clean, clean towels, clean bedsheet. 3.) Comfort, Condition and Local Area - For 24 hours check in, i was able to sleep a little bit because i enjoy spending my time on the nearby mall, bar & restaurant, but i think the aircon is not fully functioning but at least i felt a little cold but not that much, frontdesk area is humid and the hot shower is not functioning. Overall, i still recommend this to the readers on the page and to my family and friends if you prefer nearby mall, bar & restaurant with an affordable rate.
Stayed 1 night in Sep 2019

8/10 Good

Candy Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Enjoyed my stay at Novo. It was pretty convenient because it’s located next to Lee Plaza and other establishments. The room I got was on the 5th floor in-front of the elevator, it was mostly quiet in the evenings and room cleaning was good. Will definitely stay here again!
Stayed 4 nights in Sep 2019

8/10 Good

Lindy Byrd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay in this place when we are in dumaguete because it's close to e everything.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MOLDTEL TERROR! Asia NoGO Hotel
DISGUSTING!!!!! The bathroom had thick mold in every corner and there was always a huge puddle of standing water. Aircon would barely work but then turn off after an hour. The room and entire hotel wing smelled like bengay, so strong it was overwhelming. Broken bathroom door handle and TV stand. Staff downstairs was always on their cellphone (texting/fb) when we complained about the room, not a care in the world. I wouldn't even stay here if I was traveling alone and I've traveled a lot all over the world. Originally booked for 4 nights but only stayed ONE! Find another place. DON'T BOOK THIS MOLDTEL! Plenty more places in beautiful Dumaguete to enjoy your vacation. *** Hotels.com should remove this property immediately!!! ***
Stayed 4 nights in Feb 2019

10/10 Excellent

Nazareno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Ngung Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money and location
Room and attached toilet is big and spacious. Very clean. Location is excellent - 5 mins walk from the ferry terminal and in middle of downtown. Plenty of 24 hours eateries around. Many major shopping and supermarket opposite and next to hotel. Lots of tricycles queuing in front of hotel. WiFi is great in room. Staff is extremely helpful and knowledgeable on getting rental bike, banking services and other tour requirements. Ample parking lots in basement.
Stayed 5 nights in Nov 2018

8/10 Good

Cornelio Jr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Satisfied
Acommodation just worth the money.
Stayed 3 nights in Nov 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great priced hotel in the best central location.
Great hotel
Stayed 1 night in Oct 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Pass unless you are a local Filipino
Good-Central location (but most hotels are very walkable), big room, decent wifi, comfy bed Bad-broken elevator (5 floors), weak a/c(12 hours to cool room), unfriendly staff, standby staff, toilet leaking sewage onto floor, dirty shower floor The bottom line is that most issues that plague this hotel could be resolved by firing the manager and run like a serious hotel. There is plenty of staff to work on failings, but they are all too obsessed with hanging out in the well air conditionled lobby tethered to their phones to even notice guests. Saw things that would make me not trust the staff with my valuables. I've stayed at almost every hotel in DGTE and have never received such terrible service from the staff. World View is comparible in price and much better or pay the extra 4 bucks a day for FieSole or Palwa
Stayed 13 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

michael

Good location, easy walk to Boulevard. Rented a scooter and they have an attached free parking garage. Not really what I consider a boutique hotel, not really cute. More of an urban and a bit run down. Staff was good, price was good.
Stayed 2 nights in Aug 2018

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Carm, BC, Canada

Liked: Cleanliness, staff & service, room comfort
So convenient as pedicabs load and unload right in front of the hotel; the hotel is also located in the hub of downtown so you can easily walk to restaurants and cafes nearby. It is very priced reasonably although they could upgrade their building, there is only one elevator which broke down twice in the two-weeks I stayed there. It wasn’t the Sheraton but for the price I paid, the room was surprisingly large and clean.
Stayed 17 nights in Jul 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asia Novo
Wi-Fi was hit and miss. Also the noise from ongoing construction was a bit annoying but overall was nice. Recommend the Presidential Presidential room.
Stayed 5 nights in Jul 2018

4/10 Poor

Kenneth

Disliked: Property conditions & facilities, room comfort
They were tearing up tile on my floor and had constant banging all day long. Asked to be moved to another floor and was told that wasn't possible. Was also staying on the 5th floor and the elevator stopped working for over half a day.. And the wifi was very sketchy. My friend on the fourth floor also had terrible wifi.
Stayed 5 nights in Jul 2018

8/10 Good

Ben YewChow

Liked: Staff & service, property conditions & facilities, room comfort
Convenient location
Stayed at the hotel’s best premium room which was gd. But not sure of other standard rooms.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Location, location, location
It is definitely a no frills hotel, but the location is awesome. Once there, we were able to walk everywhere we wanted to go. It needs some updating, but the air conditioner works well, the shower has great water pressure & hot water, and the cable has a decent selection. The don't offer breakfast, but there are several places nearby. It was alright for an overnight stay. We would stay there again.
Stayed 1 night in Jun 2018

10/10 Excellent

Mary Joy

Liked: Cleanliness, staff & service, room comfort
Best stay
Best location near in downtown
Stayed 1 night in Jun 2018

10/10 Excellent

Mary Joy

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious
Since the place in downtown area, you can access everything you need.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Big room
Stayed 3 nights in May 2018

6/10 Okay

Kate, Cebu, Philippines

Liked: Staff & service
Value for your money.
The rooms were spacious and comfortable but needs updating. Shower heater was not working and AC could not be adjusted anytime because remote control was with the staff. You have to call them to adjust the temperature.
Stayed 3 nights in Apr 2018

10/10 Excellent

Severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Joel, Chicago

Disliked: Staff & service
Good enough rooms-- convenient location. That's the end of the positives. Biggest turn off was the staff. About 2 at the front desk were genuinely pleasant and helpful. But most kept their heads buried in their cell phones, not even noticing when you walked by. Had to make a special request for house keeping service. Could not recommend.
Stayed 7 nights in Sep 2017

8/10 Good

Lindy Byrd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied.
Stayed 1 night in Sep 2017

2/10 Terrible

Sillimanian, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay!
As you are entering the main door to the reception area for check-in, hallway is very dirty. There's garbage on the floor. There's mice in the bathroom. Water is not draining properly. Water is all over the floor, and there's no mat. Not safe at all. Light is not working too. I have to call reception to get rid of the mice and get a new bulb. You can't use the phone in the room to call. Only for reception. Elevator is not working the next morning until I checked-out.You have to take the stairs For my 2 nights stay, it was a disaster for me. Location is very convenient. But, not a good one and definitely, not recommendable.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Location is the advantage
Location is amazing. The staff are friendly and approachable. I found small cockroaches in my room. I asked for Iron but they didn't provide an iron stand. They don't have hair dryer.
Stayed 2 nights in Aug 2017

8/10 Good

Anthoni Pernoli

Liked: Staff & service
Good location at a cheap price
Aircon was leaking so my father in laws clothes were wet
Stayed 1 night in Aug 2017

6/10 Okay

Christian

Disliked: Cleanliness, property conditions & facilities
Billig men mangler rengøring.
Meget gammel slidt hotel. Rengøring ikke godt. A/c fjernbetjening virkede ikke, fik skiftede batteri så virkede den igen. Ingen toilet papir. Hotellet er billig og ok for en enkel overnatning. men burde tjekke op på ovenstående ting.
Stayed 1 night in Oct 2022

4/10 Poor

cあrpI

Disliked: Cleanliness, property conditions & facilities
エレヴェーターが故障していると言われ4階まで歩かされた。
Stayed 1 night in Mar 2019