AVOID! AVOID! AVOID! We arrived during operating hours and it was closed! Front desk office was closed and my family could not gain access to our room. We could not reach anyone by phone as no one picked up our calls. We contacted hotels.com and waited in our car while they also tried to contact the property. They were disconnected multiple times as well. Someone finally got back in touch with us and said our reservation was missed or overlooked, but that if we could wait, someone would come back out to get us to our room. On top of this, the roads to get into the property were packed with snow and our car was slipping and got stuck on the thick layer of snow and ice. Again, no one was there to assist and there should have been a warning about booking at any time there's a possibility of snow. You WILL get stuck if you're not driving 4WD. The person we spoke with from the property agreed to refund us because at this point it was getting dark and we were scared we'd be stuck in our car in the snow. It has been over a week and we still haven't received the refund. I cannot emphasize enough what a horrible and nerve-wracking experience this was, being up in the mountains as it got darker and darker, having no one answer our calls, and our wheels spinning in at least 4 inches of packed snow with our young children in the car.