Dear William,Thank you for sharing your feedback. We apologize for the inconveniences you faced during your stay at Palacio Celeste. The unusual situation with the locked door was a result of a guest not following instructions, and we regret the impact on your arrival experience. We've addressed the issue to prevent its recurrence.Regarding the rooms smoke odor, we take these matters seriously. The room in question was thoroughly cleaned and sanctioned after the previous smoking incident.The room you have booked was a Deluxe Studio, which you were staying in. Our junior suites are a bit larger, but that is not what you have booked unfortunately. As part of our commitment to being eco-friendly and sustainable, we have implemented a boiler system that provides hot water while minimizing energy consumption. This means that the hot water in the shower is limited. Cups, coffee, and tea are available at the reception desk. We would have gladly informed you of this, if we knew you were in need of any. We regret any lapse in communication and assure you that we are committed to improving. Your feedback is invaluable, and we hope you can consider staying with us again for a more positive experience.Warm regards,Vicko L.,Palacio Celeste Management

Dear KatherineThank you so much for taking the time to share your thoughts about your recent stay in our apartment. We're delighted to hear that you had such a positive experience during your time in Dubrovnik, and we greatly appreciate your kind words.Vicko, our dedicated team member, always goes above and beyond to assist our guests, and we're pleased to hear that his efforts made your stay even more enjoyable.We understand how exhausting it can be to navigate the numerous stairs in Dubrovnik, and we're glad that our airport car service was a convenient and comfortable way to start your visit. Our central location is indeed a great advantage, offering easy access to all the attractions while providing a peaceful retreat.We hope that you left with fantastic memories of your time in our charming city. If your travels bring you back to Dubrovnik in the future, we would be thrilled to host you again. Please don't hesitate to reach out if you ever plan to return or if you need any assistance.Thank you for recommending our little flat, and we wish you safe and wonderful travels in the future.Warm regards,Davorko

Dear Richard,Thank you for taking the time to leave your feedback about your recent stay at our property. We're thrilled to hear that you had a positive experience, and we greatly appreciate your kind words.If your future travels bring you back to our area, we would be delighted to host you once again. Please feel free to reach out if you have any questions or require assistance with your next visit.Thank you for choosing our property, and we look forward to welcoming you back in the future.Warm regards,Davorko

Dear Erin,Thank you for the recommendation and kind words! We're delighted to hear that you found our property clean, quiet, and in a great location. We appreciate your understanding about the stairs, which can be a common feature in Dubrovnik. We hope to welcome you back in the future.Warm regards,Davorko

Dear Suhail,We're thrilled to hear you enjoyed your stay in our charming room and found it comfortable. Our friendly staff takes pride in making our guests feel welcome, and we're delighted to know that our location suited your needs. Thank you for your kind words, and we hope to welcome you back soon!Warm regards,Davorko

Dear Karl,Thank you for your kind words! We're thrilled you loved our beautiful apartment and found it perfectly located for exploring Dubrovnik. We hope to host you again in the future.Warm regards,Davorko

Dear Chloe,I am thrilled to hear that you enjoyed your stay with us and that the apartment met your expectations. We strive to provide our guests with a comfortable and enjoyable experience, and your review is a testament to our efforts.Warm regards,

Dear Toni,I wanted to take a moment to express my sincere gratitude for the wonderful review you left for our apartments. Your kind words and positive feedback mean a lot to us and have made our day! It was a pleasure to have you as our guest, and we appreciate your taking the time to share your feedback with us and others. We value your opinion and are grateful for your support.Warm regards,