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Reviews of Royal Central Hotel & Resort

5 out of 5
Royal Central Hotel & Resort
Palm Jumeirah, East Crescent, Royal Central Hotel, Dubai, The Palm Jumeirah

Reviews

8.2

Very good

Rating 10 - Excellent. 158 out of 335 reviews" "
Rating 8 - Good. 101 out of 335 reviews" "
Rating 6 - Okay. 36 out of 335 reviews" "
Rating 4 - Poor. 22 out of 335 reviews" "
Rating 2 - Terrible. 18 out of 335 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Accra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a singular honor hosting my guest. Am certainly grateful as they enjoyed their time! God bless!
Stayed 2 nights in Apr 2024

10/10 Excellent

Eiad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay very much
Stayed 1 night in Feb 2024
Response from Zhazgul Zhanibekova on Mar 6, 2024
Dear Valued Guest, Greetings from Royal Central Hotel and Resort the Palm! Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours truly, Zhazgul ZhanibekovaAssistant Front Office Manager

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice and clean. The staff was great. The only things were the hotel did not have anything for visitors to do while they were there. The full board only counted for the buffet and the food was not that great. And the selection of food was very limited. If we had known that full board was only for the buffet. We would have just purchased our food daily from the other restaurants inside the hotel.
Stayed 5 nights in Feb 2024
Response from Zhazgul Zhanibekova Assistant Front Office Manage on Feb 23, 2024
Dear Guest,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We truly appreciate your insights as they help us to enhance the experiences of our guests. We are delighted to hear that you found our property to be nice and clean, and that you were satisfied with the service provided by our staff. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we are pleased that we could meet your expectations in this regard. However, we apologize for any inconvenience you experienced regarding the lack of activities available on the property and the limitations of our full board option. Your feedback regarding the buffet selection and the clarity of our full board offerings is invaluable, and we will review our policies and offerings to ensure that they align with the expectations of our guests. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved experience in the future. If there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know.Yours truly,,Zhazgul Zhanibekova Assistant Front Office Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ! Service excellence !
Overnight on the Palm to finish our honeymoon. From check in to the special surprises they organised for us were just wonderful ! Whilst it’s pretty far around the Palm it’s so peaceful! Highly recommend !!
Stayed 1 night in Feb 2024
Response from Zhazgul Zhanibekova Assistant Front Office Manage on Feb 12, 2024
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities
Stayed 6 nights in Dec 2023
Response from Fassih Sissaoui Front Office Manager on Dec 19, 2023
Dear Ms.Sylvia , Greeting From Royal Central Hotel The Palm ! We are delighted to read your great experience at Royal Central Hotel. Thank you very much for recommending our hotel and for your wonderful praises about the service of our experience team. We certainly look forward to welcome you again soon.

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful location Thank you to all x
Stayed 7 nights in Dec 2023
Response from Fassih Sissaoui Front Office Manager on Dec 19, 2023
Dear Haley , Greeting From Royal Central Hotel The Palm ! We are beyond happy to learn that you had a memorable visit with us and that you enjoyed the beauty of our hotel and its surroundings. Our aim to give the best service to our guests were fulfilled by our team. We thank you for recognizing them. You matter most and we make sure that we deliver the best service to you.. We look forward being at your service again in the near future.

10/10 Excellent

Paula Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only a day to gain courage to move on to Australia but the stay was super relaxing specially due to the fact that the staff is really 5 stars.
Stayed 1 night in Dec 2023
Response from Fassih Sissaoui Front Office Manager on Dec 10, 2023
Dear Ms.Paula , Greeting From Royal Central Hotel The Palm ! Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Royal Central hotel.. We look forward being at your service again in the near future.Yours truly,

10/10 Excellent

aneesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great ambiance. Very clean
Stayed 1 night in Dec 2023
Response from Fassih Sissaoui Front Office Manager on Dec 11, 2023
Dear Ms.Aneesa , Greeting From Royal Central Hotel The Palm ! We are delighted to read your great experience at Royal Central Hotel. Thank you very much for recommending our hotel and for your wonderful praises about the service of our experience team. We look forward being at your service again in the near future. Yours truly, Fassih Sissaoui Front Office Manager

8/10 Good

Zeenat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a stay on The Palm, it was fantastic. Reasonably priced, good facilities with decent beach space and pool access. We paid for a partial beach view but were kindly upgraded to a full beach view which was lovely and meant we could watch the beautiful sunset. The hotel is very clean, great service by the staff and they were super helpful when we needed recommendations. We did have an issue with the shower, in that we couldn't get the hand held showerhead to work but there is an overhead option. Overall, we had a great time! It is a bit far to get into and around the main centre, however if you're looking for a reasonable option on The Palm then this would tick all your boxes.
Stayed 2 nights in Nov 2023
Response from Fassih Sissaoui Front Office Manager on Nov 20, 2023
Dear Zeenat , Greeting From Royal Central Hotel The Palm ! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Yours truly,

8/10 Good

Gemma

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Fassih Sissaoui Act Front Office Manager on Jun 21, 2023
Dear Ms.Gemma , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Carlos, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 6 nights in Apr 2023
Response from Fassih Sissaoui Act Front Office Manager on Jun 21, 2023
Dear Mr.Carlos , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the staff’s eagerness to help the guests and the beach access. We did not like how limited the gym facility was, we did not like how expensive the drinks were, we did not like the fact that our view was a dirt lot that was littered with trash, and we did not like how crowded the beach and pool area felt during the day.
Stayed 4 nights in Apr 2023
Response from FOM on Apr 24, 2023
Dear Mr.Justin,Greetings from Royal Central Hotel and Resort the Palm!Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours truly, Mohammad RafatFront Office Manager

10/10 Excellent

Omolola

Stayed 6 nights in Apr 2023

8/10 Good

LeAndre

Stayed 2 nights in Mar 2023

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
I have absolutely no complaints about this property! We were welcomed with drinks at check in and the service was great the entire time. The food was incredible with a ton of food options. I got the chance to even go on a jet ski right from the beach. Views and beach access were incredible. I’d definitely recommend this place to anyone!
Stayed 3 nights in Feb 2023
Response from FOM on Apr 24, 2023
Dear Value Guest, Greetings from Royal Central Hotel and Resort the Palm! Thank you for having taken time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future. Yours truly, Mohammad RafatFront Office Manager

2/10 Terrible

Manjot

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Feb 2023
Response from FOM on Apr 24, 2023
Dear Value Guest,Greetings from Royal Central Hotel and Resort the Palm! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely concerned and apologies that we fell short of your expectations in some areas as mentioned. Your helpful comments are much appreciated, and your feedback will help us continually improve the facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.Yours truly, Mohammad RafatFront Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything We Wanted
We went away for a 5 day break and the hotel and staff could not have been better. Exactly as detailed on website and not being as large a hotel as many on the Palm was definitely a major plus for us.
Stayed 5 nights in Feb 2023
Response from Mohammed Rafat Front Office Manager on Feb 20, 2023
Dear Mr.James , Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, your feedback about our colleagues will act as a momentum which will help us to continually improve the standard of facilities and services offered to all our guests. We look forward being at your service again in the near future. Yours truly,

10/10 Excellent

SUSANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure the service was amazing! I would definitely recommend and stay here again! Thank you for making my birthday amazing!
Stayed 1 night in Jan 2023
Response from Mohammed Rafat Front Office Manager on Jan 26, 2023
Dear Ms.Susan , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

10/10 Excellent

Yadier

Liked: Staff & service, amenities, property conditions & facilities
Response from FOM on Apr 24, 2023
Dear Value Guest,Greetings from Royal Central Hotel and Resort the Palm! Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours truly, Mohammad RafatFront Office Manager

4/10 Poor

satish

Disliked: Property conditions & facilities
Common areas are good so as staff. Balcony door had issues . Bath room sink dont work. TV did not work . I have to call house keeping for this to repair. Expected them to check before allocating room.
Response from Mohamed Rafat on Jan 20, 2023
Dear Mr.Satish , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.

4/10 Poor

philip

Travelled with group
Disliked: Amenities, property conditions & facilities
On the palm
Response from Mohammed Rafat Front Office Manager on Jan 7, 2023
Dear Mr.Philip ,Greetings from Royal Central the Palm! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours truly,

10/10 Excellent

Gregory, Kennesaw

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The view was great and very clean pools as well as the beach front. The staff were very professional and helpful
Stayed 7 nights in Nov 2022
Response from Mohammed Rafat Front Office Manager on Nov 24, 2022
Dear Mohammed Banga, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, your feedback about our colleagues will act as a momentum which will help us to continually improve the standard of facilities and services offered to all our guests. We look forward being at your service again in the near future. Yours truly,

2/10 Terrible

Dana

10/10 Excellent

Nicole, S. Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, service and friendly staff. Enjoyed my stay there.
Stayed 5 nights in Sep 2022
Response from Mohamed Rafat on Nov 12, 2022
Dear Nicole , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly, Mohammed Rafat Front Office Manager

10/10 Excellent

ARASH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was perfect
Stayed 8 nights in Sep 2022
Response from Mohamed Rafat on Nov 12, 2022
Dear Arash , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly, Mohammed Rafat Front Office Manager

8/10 Good

Carl L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pleasant staff very accommodating
Stayed 7 nights in Aug 2022
Response from Mohammed Rafat Front Office Manager on Aug 28, 2022
Dear Mr.Carl , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly,

10/10 Excellent

Mishil

very good
Stayed 3 nights in Jun 2022
Response from Mohamed Rafat on Jun 27, 2022
Dear Mishil, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Mohamed Rafat Front Office Manager

6/10 Okay

Keitha

Stayed 1 night in May 2022
Response from Moahmed Rafat on Jun 27, 2022
Dear Keitha, Greetings from Royal Central the Palm! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours truly, Mohamed Rafat Front Office Manager

4/10 Poor

Santa

Stayed 4 nights in Apr 2022

10/10 Excellent

Kwame

Stayed 5 nights in Apr 2022

8/10 Good

Hakiatu I Tejan

Stayed 6 nights in Mar 2022

10/10 Excellent

Manal

Stayed 11 nights in Feb 2022
Response from Mohamed Rafat on Jun 27, 2022
Dear Manal, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Mohamed Rafat Front Office Manager

10/10 Excellent

Mario Jorge

Liked: Staff & service
Stayed 5 nights in Jan 2022
Response from Mohammad Rafat on May 13, 2022
Dear Mr. Mario, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Mohammad Rafat Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good choice for the Palm
A very good option on the Palm. Great location steps from the Gulf. Good facilities. A nice restaurant with a very good breakfast. Good concierge staff. Premium room was not premium, just standard. Wifi kept disconnecting. Worth it if price is discounted or with a promotion.
Stayed 1 night in Jan 2022
Response from Oscar Amiani on Jan 18, 2022
Dear Guest, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Oscar Amiani Front Office Manager

2/10 Terrible

Antonio

Stayed 1 night in Jan 2022
Response from Oscar Amiani on Jan 18, 2022
Dear Guest, Greetings from Royal Central the Palm! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Warm regards, Hotel Management

2/10 Terrible

Oliver

Stayed 2 nights in Oct 2021
Response from Mohammad Rafat on May 13, 2022
Dear Oliver, Greetings from Royal Central the Palm! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours truly, Mohammad Rafat Front Office Manager

10/10 Excellent

juan c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Dec 2021
Response from Oscar Amiani on Dec 28, 2021
Dear juan, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Oscar Amiani on Dec 24, 2021
Dear Elvis, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Mohamad Salem Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and staff
Stayed 8 nights in Dec 2021
Response from Oscar Amiani on Dec 20, 2021
Dear Mohamad , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Rashida, Berwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed 7 days for our babymoon. The staff was so kind and helpful. All the decor was beautiful and updated. We choose the half board option and that helped a lot to minimize spending. I would definitely stay again and recommend to any families or couples.
Stayed 8 nights in Nov 2021
Response from Oscar Amiani on Dec 8, 2021
Dear Rashida, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Michael, Zurich

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait some time for the room but still got it before the scheduled time (we arrived early). Room was very nice, facilities were great, beach was great, almost everything was excellent. Only one issue was the pool bar where the staff were not really on top of which customer was next in the queue and they also had the habit of serving multiple customers at once and missing drinks of peoples order. This for me was a minor inconvenience and something for them to work on. Overall though i highly recommended the hotel.
Stayed 6 nights in Nov 2021
Response from Oscar Amiani on Nov 24, 2021
Dear Michael , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Abiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was AMAZING at the Royal Central Hotel The Palm. From the moment we arrived everyone onsite was welcoming. Rooms were thoroughly cleaned (Thank you Nada Raj). This person was so kind and genuine, it was a pleasure seeing him each day. Front desk clerk Anas, Jaz, Hiba and the front desk were all too kind to me. Pool staff, Gregory, Goodwin, and anyone else I missed, Thank you! Great experience and would recommend to anyone to stay at this location.
Stayed 5 nights in Nov 2021
Response from Oscar Amiani on Nov 25, 2021
Dear Abiel, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Abed El Ghani

Stayed 1 night in Oct 2021
Response from Oscar Amiani on Nov 6, 2021
Dear El Ghani, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Bellkiss

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a beautiful view to the hotel Burj All Arab. Hotel is very nice and very clean. Easy access at the Palm. About 15 minutes ride when you enter the palm.
Stayed 6 nights in Oct 2021
Response from Oscar Amiani on Nov 3, 2021
Dear Bellkiss, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Oscar Amiani Front Office Manager

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Oscar Amiani on Oct 21, 2021
Dear Alexander, Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours truly, Oscar Amiani Front Office Manager

2/10 Terrible

Yaacov, la

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst ever Horrible hotel in every way possible
Stayed 4 nights in Sep 2021
Response from Oscar Amiani on Oct 2, 2021
Dear Yaacov , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Warm Regards, Hotel Management

10/10 Excellent

Segundo Luis, Weslaco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel an amazing surprise, 5 Star hotel with affordable price, special mention to housekeeping Mr.Shankar who when above and beyond to make us feel appreciated and at home. In general 0 complaints will definitely go back.
Stayed 5 nights in Sep 2021
Response from Oscar Amiani on Sep 28, 2021
Dear Segundo Luis , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Oscar Amiani Front Office Manager

10/10 Excellent

Evan

Stayed 6 nights in Sep 2021
Response from Mohammad Rafat on May 13, 2022
Dear Evan, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Mohammad Rafat Front Office Manager

2/10 Terrible

Andrei

Disliked: Amenities
I've purchased regular room because of the acceptable price and almost immediately received an email suggesting an upgrade to premium room. I decided not to rush on that and responded that I need some time to think. But when I arrived to the hotel they told me that I've "made an upgrade over the phone so I need to pay for the upgrade" which is not true because I've never called this hotel. The sea view is quite good but be prepared to see lots of crows flying around their beach and sitting on your balcony. They do not have any playroom for children open as well as noone who can watch your children. Do not visit their grill place downstairs if you don't want to have issues with your stommmack for few days. Noone wears masks on the beach and third of the people on the hotel premises. There is a construction work going on so be prepared to smell the paint and listen for the noise. And finally in case if their "lab" (located on the first floor and provides tests being made in your room, I suspect that's a scam) finds that you're COVID-positive and reports that to DHA they're going to get rid of you ASAP kicking out you from your room in 20 minutes after the DHA call. I spoke to the DHA representative who told me that I can stay isolated and have at least one night to spend there but then got a call from Reception saying that their manager has decided to urge the process requesting the taxi. He has declined to speak directly to me btw. Worst experience this year.
Stayed 6 nights in Aug 2021
Response from Oscar Amiani on Aug 31, 2021
Dear Andrei, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us, Upon check-in you were well informed about all the room categories as you had booked two rooms under different sources with one under you and your wife respectively, as a family we accommodated you with early check-in free of charge with a special discount of room upgrade, during your stay you didn't raise any issue relating food to us and in reference to other comments we strictly follow protocols and guidelines with guest allowed not to aware mask around eatery areas ,having been positive we had to comply with Dubai Health care authority regulations of informing them your status hence they had to arrange a car to pick you and drop you to an isolation centre .

2/10 Terrible

Noémi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very nice, but the staff is awful. They could never be reached when we had questions before the trip. To date, car rental has not returned the 4000 AED deposit, no one is available in this regard. OUTRAGEOUS! We would never choose this hotel again.
Stayed 4 nights in Jul 2021
Response from Oscar Amiani on Aug 27, 2021
Dear Noémi, Greetings from Royal Central the Palm! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. In refence to the concerned raised about the deposit, the rental has a direct contact and e-mail address you can reach out for any urgent assistance, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours truly, Oscar Amiani Front Office Manager