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Reviews of Best Western Macrander Hotel Dresden

4 out of 5
Best Western Macrander Hotel Dresden
Buchenstraße 10, Dresden, SN

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 198 reviews" "
Rating 8 - Good. 100 out of 198 reviews" "
Rating 6 - Okay. 32 out of 198 reviews" "
Rating 4 - Poor. 10 out of 198 reviews" "
Rating 2 - Terrible. 2 out of 198 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Comfortable Room but confusing facilities layout
We were booked in with Best Western but actually had to check in and eat in the Courtyard Marriot. We struggled to get into the parking area as a service lorry and skip were obstructing the entrance. Very confusing as to where we should check in. Our main rooms were in the Best Western Building but everything else was in the Courtyard Marriot building. We were told the only food was the buffet but there was very little left and certainly was not worth 27 EUR each. We then discovered the bar was serving perfectly good pizzas for half this price. Breakfast buffet was much better with plenty of choice. Only 11 min drive to Dresden Airport. I would stay again but maybe in Courtyard Marriot, so everything in the same building.
Stayed 1 night in Sep 2022

6/10 Okay

lior

Business traveller
Disliked: Room comfort
Stayed 1 night in Sep 2020

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very helpful staff. Great morning breakfast
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stop lots to see
Short walk to the trams or a 40 minute walk to the old town. Hotel staff are friendly and helped a lot with my limited language skills. Comfortable beds with a struggle to get up in the morning.
Stayed 1 night in Oct 2019

10/10 Excellent

Roger

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The room was spotless friendly staff and the Breakfast was exceptional one of the best hotels I have recently stayed in
Stayed 1 night in Jul 2019
Response from Beate Eger/Ass. Front Office Manager on Jul 16, 2019
Dar Guest, thanks for your quick an friendly respond. Kind regards from Dresden

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with good sleep quality
Visiting friends in the locale, we stayed one night at the Marriott Dresden. The location is not great for visiting the city, but not bad, as there are a number of different trams (7 and 8) close by that take about 15 mins to get to the Altstadt. The hotel was comfortable, clean, and quiet, and the staff were friendly and helpful. We would stay again in the future.
Stayed 1 night in Feb 2019

4/10 Poor

Nadav, Israel

Liked: Cleanliness
Disliked: Room comfort
Good: Quiet, green location. Convenient shop. Bad: No refrigerator in the room. No safe
Stayed 7 nights in Aug 2018

10/10 Excellent

Tim, Mesick, Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room and comfortable beds. Friend staff good restaurant . Close to city. Bus just across from Hotel.
Stayed 7 nights in Aug 2018

6/10 Okay

Clun

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice Hotel
my room was very loud because of the Stuff entrance right under my window. The stuff an the reception was friendly and helpful, The Breakfast was very bad, because there was no much things at the buffet.
Stayed 2 nights in Feb 2018

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

INSEUCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

D, Nicosia, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
The hotel is not very central but the location is excellent if you are planning to jog outside or prefer to stay in quiet areas. It's a 10-minute walk to the so-called New City and about half an hour to the Old City where major places of interests are. The hotel is not very big and some of the facilities are shared between Macrander and Marriott, which is nearby. Those are, for example, parking and the gym. As I have mentioned above, if you are into jogging, you will find the area and the hotel runner-friendly as they offer free water and towels in the lobby. Marchander offers excellent breakfast, though quite expensive (15 euros per person). The rooms are of decent size, relatively new and well-furnished. With windows closed, it's very quiet. The rooms are very clean and the hotel offers an interesting special. If you decide not to have your room cleaned, they offer you a 4 euro discount for drinks in their bar.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jason, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Wifi and parking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel good if you come by car
only a short one night business trip

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine and as expected. Smooth visit
Staff was friendly and accommodating. Smooth and efficient service. Priced right for what you get.

4/10 Poor

Silvia and Serg, Porto, Portugal & Windsor, England

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not one cup of tea.
The Receptionists are always available, nice and very professional. However, the Hotel in general is in very bad shape and in desperate need of refurbishment. ( December of 2012 ). The room and corridors smell pretty bad and are dusty. The lid of the kettle had quite a dust layer. The same with the TV, desk and chairs. The carpets seem to have a few decades on top of their existence. The parking lot is very small but one can share the Holiday Inn Car Park. Though, when I tried to park the car, I could not find a place and had to park on the main road.

8/10 Good

Edward, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean place for the business traveler
15 minutes from the airport and 1.5 blocks to the trolley car. Very easy to go out and get around. Restaurant food and service was very good.

8/10 Good

Karsten

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Matratzen sind viel zu weich, hatte nach der ersten Nacht extreme Rückenschmerzen, Inventar ist in die Jahr gekommen.
Stayed 3 nights in May 2024

8/10 Good

Hiroatsu

Stayed 1 night in Dec 2023

10/10 Excellent

ayrton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Leticia

Stayed 2 nights in Dec 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Petra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Preis Leistung , Zentral ,Straßenbahnhaltestelle in der Nähe. Ich würde jederzeit wieder dieses Hotel in Dresden buchen
Stayed 2 nights in Dec 2023

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Hans

Liked: Staff & service, property conditions & facilities
Schade ist nur das man die Poolnutzung im Nebenhotel extra mit 5€ pro Person bezahlen soll , dies haben wir in der Hotelbeschreibung/ Buchung nicht ersehen können.
Stayed 3 nights in Dec 2023

8/10 Good

Peer

Stayed 1 night in Sep 2023

8/10 Good

Markus

Stayed 1 night in Aug 2023

8/10 Good

Jana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geht in Ordnung
Alle Anmerkungen und Fragen wurden sofort aufgenommen und abgestellt - Personal also sehr aufmerksam
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Ordnung
Die Zimmer zum Park meinen nur die Sicht, sie sind unmittelbar an einer stark befahrenen Straße Sonst ist das sehr in Ordnung
Stayed 3 nights in May 2023

8/10 Good

Thomas

Stayed 1 night in Apr 2023

10/10 Excellent

Mahesw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Richard

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Lars

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Ralf

Liked: Staff & service, property conditions & facilities
Badewanne in einem Hotelzimmer finde ich unpraktisch und nicht zeitgemäß. Eine ordentliche Dusche hätte es getan. Fernseher sind zu klein.
Stayed 1 night in Aug 2022

10/10 Excellent

Marcos Vicente da

Excelente acomodação.
Bairro super legal. Quarto legal, infelizmente com cheiro de cigarro. O café é muito bom.
Stayed 1 night in Aug 2022

4/10 Poor

Denis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hallo, zur Sauberkeit und zum Zimmer kann man nichts schlechtes sagen das war soweit gut. Im Allgemeinen würde ich das Hotel zum jetzigen Zeitpunkt nicht empfehlen. Aufgrund ich denke Personalmangels ist die Rezeption nicht besetzt und man muss alles über das Nachbar Hotel abwickeln. Check-in war okay. Der Aufenthalt speziell am ersten Abend war für uns sehr unheimlich. Man muss durch die Hintertür aus und eingehen es ist kein Personal vor Ort es fühlt sich an wie ein verlassener Ort. Am Abreisetag: Da ohne Rezeption nur alles schlecht organisiert sein kann hat der Roomservice bereits um 8:30 Uhr ins Zimmer geschaut während wir noch im Bett lagen. Der Check Out hat gut funktioniert bis wir zu unserem Auto wollten. Wir sind ohne Hotelkarte nicht ins Parkhaus gekommen. Es gab dort eine Klingel für unser Hotel und das Nachbar Hotel. Logischerweise haben wir beim Nachbar Hotel geklingelt aber diese Telefonnummer war nicht mehr vergeben. Über Google haben wir dann die Telefonnummer des Hotels rausgesucht. Genau das selbe diese Rufnummer ist nicht vergeben. Also haben wir uns entschieden einmal um das Parkhaus zu laufen um einen Eingang zu finden. Das war vergebens. Danach haben wir weiter geschaut und eine andere Telefonr des Hotels gefunden. Die Frau hat uns dann gesagt da müssen Sie schon bei ihrem Hotel fürs Parkhaus klingeln hat gelacht und aufgelegt. Tatsächlich hat sich dann eine Frau unseren Hotels gemeldet und die Tür geöffnet. Alles in allem ein Grausame Erfahrung!
Stayed 2 nights in Aug 2022
Response from Beate Eger / Front Office Manager on Sep 2, 2022
Guten Tag, sehr geehrter Denis,zuerst möchten wir uns bedanken, dass Sie sich für einen Aufenthalt in unserem Haus entscheiden haben. Die Anregungen und Kritik unserer Gäste schätzen wir wirklich sehr und wir möchten uns bedanke, dass Sie sich die Zeit für eine Bewertung nehmen konnten.Wir bedauern wirklich sehr zu lesen, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren und möchten uns für die Unannehmlichkeiten entschuldigen. Unsere Rezeption ist derzeit im benachbarten Hotel für beide Häuser, da diese direkt nebeneinander liegen und zusammen gehören, auf diesen Umstand weisen wir bereits schon bei der Buchung hin. Auch wir bedauern die derzeitigen Umstände sehr und möchten uns an dieser Stelle nochmals entschuldigen.Sollten Sie noch Fragen oder Wünsche haben, stehe ich Ihnen gern auch persönlich unter 0351 8151 446 zur Verfügung.Mit freundlichen Grüßen

2/10 Terrible

Elisa

Stayed 2 nights in Aug 2022
Response from Anja Heymann on Aug 16, 2022
Dear Elisa, thank you for staying in our house. Unfortunately you were not satisfied with your stay. Which we very much regret. We would like to know more about it. We are available by phone or email. BEST regards

6/10 Okay

Rainer

Travelled with family
Liked: Cleanliness, amenities
Zimmer sauber und groß, Lage recht gut zur Neustadt
Stayed 3 nights in Aug 2022

6/10 Okay

Erika

Travelled with group
Disliked: Cleanliness
Stayed 3 nights in Aug 2022

6/10 Okay

Bo

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Michael Friis

Stayed 5 nights in Jul 2022

6/10 Okay

Li-Fang

Liked: Property conditions & facilities, room comfort
Läget är bra med goda förbindelser mellan gamla stan och övriga delar av staden genom bussar och spårvagnar. God och rik frukost. Personal är hjälpsamma. Dyrt (26 euro/per person) på en enkel buffé i hotellets restaurang och kaffe o te ingår inte i priset. Dåligt att en gäst behöver betala extra (5 euro/per dag och per person) för användningen av hotellets gym och pool. Att priset för en sådan fyra stjärniga hotell ingår inte gym och pool är för dåligt.
Stayed 3 nights in Jun 2022

8/10 Good

Arent-Jan, Amersfoort

Business traveller
Liked: Staff & service, property conditions & facilities
Prima voor de zakelijke reiziger. Bed en douche goed. Wifi ontvangst is goed, maar wel afhankelijk van waar je in het gebouw zit. Ontbijt kan ik niet beoordelen, heb het niet afgenomen.
Stayed 3 nights in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

mai-britt

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Kaos ved ankomsten. Kunne ikke finde ind på hotellet. Viste sig, at man skulle checke ind ved hotellet ved siden af. Ingen info på hjemmesiden. Valgte en ekstra overnatning, så vi kunne se mere af byen . Ved ankomsten om aften var der hverken gjort rent eller nye håndklæder. Klagede selvfølgelig til hotellet, men fik at vide, at der kun blev redt senge og gjort rent 2 gange, hvis man havde en overnatning på 7 dage. Kommer aldrig igen. 😬😒
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratique pour un court séjour à Dresde. Facile d'accès, restaurant et petit déjeuner copieux
Stayed 1 night in Mar 2022