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"This is our second stay at Pine Manor, once in one of the larger homes with our extended family and this time in the carriage house. Both stays were perfect. The accommodations are exception quality and the location idea for our days at Southern Illinois University and the area."

"The owner canceled on us one hour before we were supposed to be there. The house was flea infested. We did get a full refund. But I had to book a hotel at short notice and nobody from hotels.com or the person that I rented from felt obligated to compensate the difference of the hotel room I had to book instead of the house I had set up rent. I spent many hours on the phone because I had to cancel through hotels.com and the company called Evolve. The people I talk to at evolve felt they were not...