Property entrance

Reviews of Halvard Hotel

4 out of 5
Halvard Hotel
57 - 58 Loch Promenade, Douglas, Isle of Man

Reviews

9.4

Exceptional

Rating 10 - Excellent. 123 out of 163 reviews" "
Rating 8 - Good. 32 out of 163 reviews" "
Rating 6 - Okay. 7 out of 163 reviews" "
Rating 4 - Poor. 1 out of 163 reviews" "
Rating 2 - Terrible. 0 out of 163 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice complimentary fridge contents. Helpful and friendly staff. Comfortable bed.
Stayed 5 nights in May 2024
Response from Lisa on May 19, 2024
Thank you so much for taking the time to review us. You kind words mean a great deal to all the staff. We look forward to welcoming you again at the Halvard.Kindest regards Lisa

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of the Promenade I'll be back
Stayed 3 nights in May 2024
Response from Lisa on May 16, 2024
Thank you so much for your review. It means a great deal to all the staff to know that you enjoyed your stay. If there is anything we can do to make your future stay even more enjoyable, please let us know when you next call the hotel to make a reservation.Kindest regardsLisa

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lisa on Apr 30, 2024
Thank you so much for your review. We really appreciate the positive feedback which motivates us all to continue striving to set higher standards of customer care.We hope to welcome you again at the Halvard Hotel.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fantastic and the staff great. So happy they got me Manx Kippers, yum!
Stayed 2 nights in Apr 2024
Response from Lisa on Apr 29, 2024
Thankj you very much for your kind words. Our work is made rewarding by guests such as yourself who enjoy their stay. We hope to welcome you again at the Halvard again in the not too distant future.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well situated. Staff was friendly and helpful. Included breakfast was tasty and an added value. Making snacks and soft drinks available in the room free of charge was a nice touch. Only minor negative was weak soundproofing between rooms. We could distinctly hear our neighbor's TV. Would recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Lisa on Apr 29, 2024
Thank you very much for your review. We really appreciate the encouragement as well as the constructive comments regarding soundproofing. We are continuously upgrading the sound proofing - apparently, one of the main reasons that sound travels quite well through the hotel is that we elected to install engineered wooden floors to create a much more hygienic room space. Unfortunately this means that we do not benefit from the sound dampening property of carpet. We are, continuously working to improve sound insulation. Last year we installed quadrupel windows and this month we will be installing special sound insulation around the doors which is usually used in recording studios.We hope to welcome you again at the Halvard Hotel.

10/10 Excellent

Fam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great room, yummy breakfast. We stayed in the family room. It was perfect. Very clean, great view.
Stayed 1 night in Apr 2024
Response from Lisa on Apr 14, 2024
Thank you very much for your kind review. This is very much appreciated by all the staff.We hope to welcome you again at the Halvard in the not too distant future.

10/10 Excellent

Simran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than not having on location parking, I have nothing bad to say about this hotel! My husband and i did a one night stay and booked an ocean view room. The room was excellent and the location was perfect, easy to walk the sea promenade and many restaurants and bars within a 10 minute walk.
Stayed 1 night in Feb 2024
Response from Karel on Mar 15, 2024
Thank you very much for your kind review. It is very much appreciated by all he staff.We look forward to welcoming you at the Halvard in the not too distant future.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The rooms are large and well laid out with a neat mood lighting feature. The restaurant was surprisingly good. I had an excellent steak with an amazing mushroom sauce.
Stayed 1 night in Feb 2024
Response from Lisa on Apr 14, 2024
Thank you so very much for your kind review. All the staff get a copy of the reviews on a weekly basis and your review is very encouraging and motivates us all.We hope to welcome you again in the not too distant future.Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE LOVE LOVE this place
We had a long weekend here and we were not disappointed. EVERYONE absolutley everyone could not do enough for us. As it was our 40th wedding ann they decorated the room with balloons.NO CHARGE The food was fab, wine by the bottle a tad expensive. The Belgium Beef Stew was OMG delicious. The beds mega comfy, the room spotless, the attention to detail even down to making flowers in the toilet roll and tissue boxes. WE can not wait to go back. Pete no more pranks on the youngster, until we get back lols.They even pointed me in the direction of Trike Hire Company. MEGA stay thanks guys.
Doesn't do it justice
Stayed 3 nights in Feb 2024
Response from Lisa on Feb 19, 2024
Thank you so much for your kind words. It means a greatly deal to all of us.We will be sure to stock some Scottish Mist when you visit us again.Looking forward to welcoming you again in the not too distant future.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend in a Great Hotel
Hotel was in a great location, central to everything, was very comfortable and very clean. Staff were extremely friendly, especially Rachel and Peter. Breakfast was also very good, no complaints there! The only negative comment I would give is the walls and floors were VERY, VERY thin, to the point that we were whispering in our room to each other, as we heard every conversation next door and above us.
Stayed 4 nights in Feb 2024
Response from Karl on Feb 7, 2024
Thank you so much for your review and your kind words.Thank you also for your constructive comments. We are continually working on improving our sound insulation. Last year we managed to largely exclude street noise by replacing our double glazing with acoustic quadruple glazing and, although this has worked well in excluding noise from the active nightlife in the Douglas Bay, it seems to “trap” internal noise in the hotel and we are now working at improving the sound insulation between rooms.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
My 2nd stay at the Halvard and it didn’t disappoint. Staff are amazing and very friendly. Rooms are very nice and the bed is very nice and bathroom modern, would have liked there to have been a bath but it’s only minor. Breakfast is very nice and views out to see are great. Hotel has no parking - you can park on the promenade if you time it right, after 4.15 and cars start to leave so spaces come availible and will be free till 8am (if you change you parking disc to 8 after 6pm the you have until 10am. Otherwise it’s a short walk to a multi-storey. One negative with me room (103) is the lift shaft runs by my room and is very noisy so I was woken a couple of times around 6.30 when someone used it.
Stayed 4 nights in Jan 2024
Response from Karel on Feb 7, 2024
Thank you so much for your review and for your constructive feedback.We will certainly see whether there is anything that the lift service company can do to mitigate noise from the lift.We hope to see you again in the not too distant future.

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel, service was 5*.
Stayed 5 nights in Jan 2024
Response from Karel on Feb 7, 2024
Thank you so much for your kind words.It is very encouraging to receive appreciation from wonderful guests such as yourself. We will do our best not to let it go to our heads and to continue to strive to offer ever better service.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karel on Jan 26, 2024
Thank you so much for your review. We are so glad that you enjoyed your stay. We are continually doing our best to improve our service and it is very satisfying to know that it is appreciated by wonderful guests such as yourself.Thank you

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karel on Jan 26, 2024
Thank you very much for your kind review and feedback.This means a great deal to all the staff.We hope to welcome you to the Halvard Hotel again in the not too distant future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place to Stay
Terrific stay in this beautiful city all made wonderfully comfortable by this hotel. Great location. My room overlooked the water. Wonderful service. Highly recommend.
Stayed 1 night in Jan 2024
Response from Lisa on Feb 7, 2024
Thank you very much for your kind review. It really means a great deal to all the staff that you have taken the time to write a review.We hope to see you again should you visit the island in the future.

10/10 Excellent

Colin, Hilliard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Manager and staff were first class as was the hotel. Definitely recommend this hotel and plan to visit again.
Stayed 4 nights in Dec 2023
Response from Karel on Feb 7, 2024
Thank you very much for your review and kind words. It means a lot to the staff that you have taken the time to write this review.We will do our best to continue to improve our service and accommodation and hope to see you again should you visit the island in the future.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So well looked after from start to finish. Nothing was too much trouble! Food was wonderful too. Will definitely stay again!
Stayed 1 night in Dec 2023
Response from Karel on Jan 26, 2024
Thank you for your kind words.We are so glad that you enjoyed your stay with us. It means a great deal to all the staff to receive your review.

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous welcome! Wonderful room & facilities. Will definitely stay again, thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, refurbished, nice large room, good breakfast and very helpful owner and staff.
Stayed 3 nights in Oct 2023
Response from Lisa on Oct 25, 2023
Thank you very much for your kind words. It really means a great deal to all the staff to know that you enjoyed your stay with us.We hope to welcome you again in the not too distandt future.Kind regardsLisa

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and would go back.😎
Stayed 2 nights in Sep 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the ferry and shopping
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with group
Liked: Amenities
Excellent location yet generally quiet. The rooms are modern and sleek with new ensuite bath. Pleasant breakfast room with varied menu offerings.
Stayed 5 nights in Sep 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location near the main shops, v/modern decor, very friendly staff and atmosphere, electric lift, v/good breakfast and choices, excellent bar prices.
Stayed 7 nights in Jul 2023
Response from Lisa on Jul 23, 2023
Thank you very much for your review. Your appreciation and kind words mean a great deal to all the staff at the hotel. We look forward to welcoming you again should you visit the island in future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfort, staff, service & breakfast. Highly recommend. Ten minute walk from sea terminal
Stayed 2 nights in Jul 2023
Response from Lisa on Jul 18, 2023
Thank you so much for your review. Your appreciation both encourages and motivates us all to continue doing our best for our guests.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful The rooms were spotless with lovely views across the bay and very comfortableand the breakfasts were good.
Stayed 7 nights in Jul 2023
Response from Lisa on Jul 11, 2023
Thank you so much for your kind review. The staff really appreciate the positive feedback and review.We hope to welcome you again in the not too distant future.Kindest regardsLisa

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff were excellent. Didn’t understand why they stopped evening meals.
Stayed 3 nights in Jun 2023

10/10 Excellent

Paula Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Lisa on Jul 3, 2023
Thank you for your review. It is really appreciated and the feedback means a great deal to all the staff.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel spotless, staff so helpful, highly recommend the hotel
Stayed 3 nights in Jun 2023
Response from Lisa on Jul 3, 2023
Thank yu for your review. All the staff really appreciate the kind words. We hope to welcome you again in the not too distant future.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This turned out to be a bit of a find. Friendly staff, clean room, comfy bed, decent shower, good breakfast.
Stayed 2 nights in Apr 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel with excellent service.
Definitely one of the best hotels to stay whilst in Douglas, clean modern decor and exceptional service. I wish more hotels in Douglas had been refurbished to this standard. Thanks to all the staff at the hotel, they couldnt have been more helpful and friendly. We'll be back to stay here again on our next business trip for sure!
Stayed 3 nights in Apr 2023

4/10 Poor

Mitchell

Stayed 3 nights in Apr 2023
Response from Lisa on Apr 26, 2023
Dear reviewer,Thank you for your review.It seems that you were somewhat disappointed with our hotel.Even though the overwhelming majority of the reviews that we receive are very positive, we do welcome any criticism that may enable us to improve our service to the customer.Please let us know which aspect of the hotel disappointed you so that we may address any issues.Kindest regards Lisa

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and nice room.
Stayed 4 nights in Mar 2023
Response from Hotel Halvard on Mar 12, 2023
Thank you so much for your kind words and it motivates us to continue to act and maintain a high standard to meet the expectations of our guests.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Huge rooms, unique property.
Stayed 1 night in Feb 2023
Response from Lisa on Feb 13, 2023
Thank you very much for your kind review - this is really appreciated by all the staff.We look forward to welcoming you if you visit the island again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel on the Island
Having stayed in all the main hotels on the Island the Halvard is by far the Best hotel Breakfast’s cooked to order is a rare treat these days. I doubt anyone who stays here and has breakfast could find fault. Perfect Well Done Halvard
Stayed 1 night in Feb 2023
Response from Lisa on Feb 13, 2023
Dear KevinThank you very much for your review. Your kind words really mean a great deal to all the staff and we all really appreciate that you took the time to leave this review.We look forward to welcoming you to Hotel Halvard in the not too distant future.

10/10 Excellent

Hannah

Stayed 1 night in Dec 2022
Response from Halvard Team on Dec 24, 2022
Thank you for your staying and appreciate your feedback.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel on the island.
I have stayed here before, in my opinion, best hotel on the island. The breakfast is great, freshly cooked and not a heat lamp in sight.
Stayed 1 night in Dec 2022
Response from Halvard Hotel on Dec 19, 2022
Thank you for your nice review and greatly appreciated for kind words this motivates our team to keeping high quality of service.We hope will see you again in the near future.Kind RegardsHalvard team

10/10 Excellent

Clara

Stayed 1 night in Sep 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's well looked after. Clean and the staff are lovely. Being an old building the floor in our room sloped though not enough to be distracting from the experience. We had a sea view which was gorgeous. There is on street parking but it's generally restricted to 2 hours. Large multistorey car park behind which was not expensive. Easy walk to the ferry terminal and train station. Happy to accommodate my gluten free vegetarian diet
Stayed 4 nights in Oct 2022
Response from Lisa on Nov 7, 2022
Thank you so much for your kind words.We are so glad that you enjoyed your stay and look forward to welcoming you again in the not too distant future.

8/10 Good

Paul David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, friendly staff and great location, walking distance to Bus Station, Steam train and Electric tram to get around the island. Only issue was the walls in our room were thin and next doors toilet was the other side, so every morning we were woken up by them using the toilet!
Stayed 4 nights in Oct 2022
Response from Lisa on Oct 24, 2022
Thank you very much for your kind review. We look forward to welcoming you again at Hotel Halvard in the not too distant future.Kind regardsLisa

10/10 Excellent

martin

Stayed 1 night in Oct 2022
Response from Hotel Halvard on Oct 8, 2022
Thank you for your staying. We appreciate your feedback.

8/10 Good

Terry

Stayed 7 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff friendly and professional. Great location
Stayed 1 night in Sep 2022
Response from Lucas on Sep 22, 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful place and staff all around. Great rooms and food.
Stayed 2 nights in Sep 2022
Response from Lucas on Sep 22, 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sandra

Stayed 3 nights in Aug 2022
Response from Lucas on Sep 4, 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Lisa on Aug 17, 2022
Thank you very much for your kind review. This is very much appreciated by all the staff. Hope you have a safe and pleasant onward journey and that you will visit us again in the not too distant future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Halvard is a beautiful decorated hotel, spotlessly clean, with very polite, friendly and helpful staff serving delicious food.
Stayed 4 nights in Aug 2022
Response from Lisa on Aug 17, 2022
Thank you so much for your kind review. We are so glad that you enjoyed your stay. Your feedback is really appreciated by all the staff.

6/10 Okay

LAURENT

Stayed 2 nights in Jun 2022

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel and fantastic service,food and people
Stayed 3 nights in Jul 2022
Response from Lisa on Aug 17, 2022
Thank you so much for your review and for posting your pictures. Your kind words are really appreciated by all the staff. We hope to be able to welcome you again in the not too distant future.