Forfaits vacances – Comté de Douglas

The Jacquard Hotel est très bien implanté, les chambres bien équipées et propres. Mon seul vrai regret, la piscine, qui ressemble plus à une discothèque de plein air et qui n'est absolument pas un endroit où il est possible de se détendre.

We arrived at 1 pm, not expecting to check in until 4pm, even though the property seemed not busy at all. We were told that we would get a text when the room was ready, but never received the text. So we returned about 4:30-4:45 and were told we could get in. Then they said the room was not ready and it would be about 10 mins. Forty minutes later we finally were able to get into the room. The room was nice, though not the room in the photos. Bathroom was very nice. The carpet was kind of dirty and wet in some spots. The half and half for coffee curdled. We didn't know until checking out that each reservation comes with a $121 credit to use on premises. We had been to the restaurant our first night and the coffee shop in the mornings. We could have used the credit towards those purchases, but were never told. Front desk help seemed a little unprofessional. This is not an inexpensive property. I would expect a better experience.