Front of property
Check availability

Reviews of Super 8 by Wyndham Sterling Heights/Detroit Area

2 out of 5
Super 8 by Wyndham Sterling Heights/Detroit Area
34550 Van Dyke, Sterling Heights, MI

Reviews

6.4
Rating 10 - Excellent. 147 out of 651 reviews" "
Rating 8 - Good. 135 out of 651 reviews" "
Rating 6 - Okay. 144 out of 651 reviews" "
Rating 4 - Poor. 99 out of 651 reviews" "
Rating 2 - Terrible. 126 out of 651 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Dana

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did book a handicap room (by mistake on my end), and it smelled like my grandmother's nursing home in the room. When you walked into the hotel lobby it reeked of marijuana smoke. The wifi was not private, so I was unable to access the wifi due to the security settings on my computer. The bathroom was in rough shape in my room and needs to be updated/remodeled. I got what I paid for, a cheap hotel.
Stayed 1 night in Apr 2024
Response from Mark on Apr 23, 2024
We apologize for any inconvenience you experienced on your last stay , We are going over all the issues you had mentioned to correct them , also we are starting next month to remodel all our bathrooms to bring our hotel to the new modern look,

6/10 Okay

Sophia

Liked: Staff & service
I like the location - easy to get in and out. Physical surrounding was clean. The interior room is needing a facelift badly - specifically the bathroom.
Stayed 1 night in Apr 2024
Response from Mark on Apr 23, 2024
I really appreciate your feed back , our plan for next month is to update all our bathroom to bring the the room to higher standard and with a new modern look, looking forward to serve you again.

2/10 Terrible

Shelby

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on Apr 23, 2024
We apologize for not meeting your expectations , but we have a nice plan for updating our property starting next month . looking forward to serve you again.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
decided to stay a second night
Stayed 1 night in Apr 2024
Response from Mark on Apr 23, 2024
I appreciate your nice feed back , As always we are looking forward to serve you again.

10/10 Excellent

Mary

Liked: Amenities
Water fall bye the office
Stayed 7 nights in Apr 2024
Response from Mark on Apr 12, 2024
We appreciate your rate as a feedback, looking forward to serve you again.

4/10 Poor

Yla Rose

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was very dirty.
Stayed 1 night in Apr 2024
Response from Mark on Apr 9, 2024
We apologize for any inconvenience you had at your last stay , We taking you this issue at our concertation to insure to solve it and working harder to make sure we provide a clean convertible place , thank you for your feed back .

10/10 Excellent

Tyesha

Travelled with partner
Wasn’t dirty but it was not clean either, there were hair strands in the tub along with missing pieces of the tub and walls. We paid for the jacuzzi suite but it seems the jets never work so it was like just taking a bath in a big tub. The breakfast was very limited, website says breakfast is 6am-9am but staff didn’t put it out until 8am. Overall it was a miss for my stay but I hope they get better in the future.
Stayed 1 night in Mar 2024
Response from Mark on Mar 29, 2024
We really appreciate your feed back , We take all the issues your mentioned to our high consideration to insure we meet your and all our costumers satisfaction level , although we would like to inform you we are working to renew all our tubs to bring our hotel to a new and modern look , Thank you again and we're looking forward to serve you again.

6/10 Okay

Brandi

Liked: Staff & service
People were walking around upstairs all night.I could hear the footsteps above my room through the ceiling.floor was not vacuumed
Stayed 2 nights in Mar 2024
Response from Mark on Mar 25, 2024
We apologize for any inconvenience on your last stay , we will putting all our hard work to keep our facilities up to the standard to meet our guest satisfaction , we appreciate your feed back and looking forward to serve you again.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Jacuzzi suite was very nice.
Stayed 2 nights in Mar 2024
Response from Mark on Mar 23, 2024
We are appreciate your nice feedback ,and we're looking forward to serve you again.

10/10 Excellent

Niveen

Liked: Cleanliness, staff & service, property conditions & facilities
It was good the place clean & safe , the guy at front was super nice A
Stayed 3 nights in Feb 2024
Response from Mark on Mar 18, 2024
We appreciate your lovely feed back , We're looking forward to serve you again.

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
System had me in the wrong room then what I booked. The room still had valentines day confetti on the floor. Jacuzzi tub in room was broken and not taped up very well. It was also coming off the wall. Floor was broken not just in room but in the hallway.
Stayed 1 night in Feb 2024
Response from Mark on Feb 22, 2024
We apologize for any inconvenience , we are working so hard to keep up the place up to the standards and you will be also offered 20% on your next stay .

6/10 Okay

denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilets didnt work rooms were dirty gentleman at front desk was rude didnt want to look for plunger told him i needed a different room as toilet didnt work was rude but finally agreed previous guest in room 102 smoked and was smoking pot property didnt air the room out second room bed looked like someone laid on bed no wash clothes ceiling peeling
Stayed 2 nights in Feb 2024
Response from Mark on Feb 9, 2024
We really apologize for any inconvenience you had experienced on your last stay , we addressed all the issues and take care of them to insure not to have it again.

6/10 Okay

Luis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It needs to be cleaned better
Stayed 1 night in Feb 2024
Response from Mark on Feb 9, 2024
we apologize for the inconvenience , we are adding extra help and offered to have our rooms extra and deep clean .

4/10 Poor

Frederick

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was terrible
Stayed 1 night in Jan 2024
Response from Mark on Feb 2, 2024
We apologize for the inconvenience , we are working so hard to change and update our bathrooms to a new and modern look to reach our highest standard

8/10 Good

Jiankang

Travelled with family
Liked: Cleanliness, staff & service
Breakfast is not satisfied
Stayed 3 nights in Jan 2024
Response from Mark on Jan 23, 2024
We appreciate your feed back , We're putting extra attention to our breakfast to make sure it's reaching our value customers satisfaction ,Thank you and looking forward to serve you again. :)

10/10 Excellent

Shantique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on Jan 19, 2024
We appreciate you for this nice feed back and we're looking forward to serve you again.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Mark on Jan 17, 2024
Thank you for your feed back, looking forward to serve you again.

2/10 Terrible

salkic

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Jan 17, 2024
We apologize if we didn't meet your satisfaction on your last stay , We are putting more attention to our guest room to bring the hotel to the higher standard.

10/10 Excellent

Welford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on Jan 3, 2024
We are deeply appreciate your feedback and we're looking forward to serve you again.

8/10 Good

Alston

Liked: Staff & service, property conditions & facilities, room comfort
I’d stay again!
Got the jacuzzi super suite for me and my girlfriend for new years. We’ve stayed in much more expensive rooms so I really wasn’t expecting a whole lot! It exceeded my expectations though! Not anything special but it was a large updated room. It was comfortable! Large living room area. 2 fridges, 2 microwaves, the jacuzzi tub worked great although it took some time to fill up. I did find an entire fake fingernail on the floor which tells me it’s not the cleanest place around lol! But for 170$ it was pretty nice! If you’re looking for a 5 star hotel go spend the 900-1200$ at the Royal park. If you want an affordable night away close to home n you aren’t crazy picky, this will do just fine!
Stayed 1 night in Dec 2023
Response from Mark on Jan 3, 2024
We really appreciate your feedback , We putting extra attention to correct the cleanest issue to insure not to have any problem , Thank you again , looking forward to serve you again.

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Mark on Jan 3, 2024
Thank you for your business and for your feedback. looking forward to serve you again.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark on Jan 4, 2024
We are deeply apologize for the inconvenience, We did address the issue and corrected .

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive
Stayed 2 nights in Dec 2023
Response from Mark on Jan 1, 2024
We really appreciate your feedback , looking forward to serve you again.

4/10 Poor

Layth

Stayed 5 nights in Dec 2023
Response from Mark on Jan 17, 2024
We apologize if we didn't meet your satisfaction level , we are working hard to update the hotel to higher standard.

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff and the room was very cozy and comfortable. I needed a 1 night stop to do my laundry and rest for a couple of hours. I’m glad I chose here. Bed was comfortable you can tell they recently updated the place and it looks great.
Stayed 1 night in Dec 2023
Response from Mark on Dec 19, 2023
We are so happy that we meet your satisfactions and we really appreciate your feedback, We're looking forward to serve you again.

4/10 Poor

Emad

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The place needs some love
Stayed 3 nights in Dec 2023
Response from Mark on Dec 18, 2023
We appreciate your feedback, We are heading to a new project to newer modern bathroom ,Thank for your time and we are looking forward to serve you again.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Mark on Dec 13, 2023
We appreciate your feed back , looking forward to serve you again.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark on Dec 12, 2023
We appreciate your feed back ,looking forward to serve you again.

8/10 Good

Madline

Every thing was good
Stayed 2 nights in Dec 2023
Response from Mark on Dec 12, 2023
We appreciate your feed back , looking forward to serve you again.

6/10 Okay

Charity

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room seemed ok at first but the shower was dirty and shower head looked like it had rust
Stayed 1 night in Dec 2023
Response from Mark on Dec 12, 2023
We appreciate your feed back and we would like to inform you we are working on a great project for our all bathrooms to keep up with our new modern standard , thank your time and looking forward to serve you again .

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room but the microwave didn't work and had to complain a few times before they got me another one
Stayed 2 nights in Dec 2023
Response from Mark on Dec 5, 2023
We appreciate your feed back , and we really apologize for the last night issue it appears the microwave was controlled from the room first switch first when walk in . but we relocate the plug from deferent source for not having this issue next time , Thank you for your stay and we looking forward to service you again.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mark on Dec 5, 2023
Thank you for your feed back , looking forward to service you again.

2/10 Terrible

Ban

Liked: Staff & service
Disliked: Property conditions & facilities
Poor and smelly property
Stayed 3 nights in Nov 2023
Response from Mark on Nov 28, 2023
We apologize for any inconvenience at your last stay , The two issues had been addressed and working on it to correct them soon as we can. thank you for your feed back .

6/10 Okay

Hayder

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mark on Nov 28, 2023
We apologize for not been meeting to your satisfaction Lovel, but we are having a good update bathrooms projects to bring our property at newer and modern look, thank you for your feed back and looking forward to serve you again.

2/10 Terrible

Mohsen

Travelled with family
The room was dirty and smells bad
Stayed 1 night in Nov 2023
Response from Mark on Nov 14, 2023
I apologize for the inconvenience at your last stay , we had take care the issues you had mentioned to keep up the hotel at your satisfaction level , Thank you for your feedback .

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a regular guest here. For things within control of the property it is a professionally run place with pleasant staff
Stayed 7 nights in Nov 2023
Response from Mark on Nov 11, 2023
We appreciate your feedback , looking forward to serve you again.

10/10 Excellent

Jan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Mark on Nov 7, 2023
Thank you for your feed back , looking forward to serve you again. :)

10/10 Excellent

Ray

Stayed 1 night in Oct 2023
Response from Mark on Nov 4, 2023
Thank you for your feedback, looking forward to serve you again.

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in later in the evening and the woman at the front desk was very nice! The room was clean and comfortable
Stayed 1 night in Oct 2023
Response from Mark on Nov 4, 2023
Thank you for your feedback , looking forward to serve you again.

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend . Very dirty
Stayed 1 night in Oct 2023
Response from Mark on Nov 4, 2023
We apologize for the inconvenience and are addressing to fix every thing missing in that room , Thank you for your feedback .

4/10 Poor

Zacyah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All the air conditioners around the place are extremely dirty and do not provide change to the temperatures of the room. The jacuzzi was dirty and had scum bubbles. The jacuzzi also did not work well as its faulty faucets took a couple hours to fill with it hot water. With booked the room “deluxe” suite specifically for the jacuzzi, so it greatly took away from the stay. However… The staff were very sweet. The manager however did not take much accountability and wouldn’t give any sort of refund on the room just because we booked on Expedia. He offered a coupon though. It is their choice to advertise on Expedia so why penalize us for it? Again however, staff were sweethearts. Would not recommend this place, just take the dive and buy better.
Stayed 2 nights in Oct 2023
Response from Mark on Nov 4, 2023
We apologize for the inconvenience , and we addressed and fix the issue to make sure well operate good and thank you for your feedback.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mark on Nov 4, 2023
Thank you for your feedback , looking forward to serve you again.

2/10 Terrible

Jeffery

Stayed 4 nights in Oct 2023
Response from Mark on Nov 21, 2023
We apologize for the inconvenience , looking forward to serve you agai for better stay .

10/10 Excellent

Shantora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Mark on Oct 25, 2023
Thank you for your feed back , looking forward to serve you again.

8/10 Good

Qahtan

Stayed 3 nights in Oct 2023
Response from Mark on Nov 14, 2023
We appreciate your feedback , looking forward to serve you again.

4/10 Poor

Salem

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was not impressed the shower tub was horrible. We spent three nights. They never came to check or clean some of the parts on the door wet broken. Just not impressed at all.
Stayed 3 nights in Oct 2023
Response from Mark on Oct 23, 2023
We apologize for our bath room condition, but the good news is we are scheduling for remolding for new bath rooms to bring our rooms in a good and modern looks.

4/10 Poor

Lisa

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Mark on Oct 23, 2023
We apologize for any inconvenience on your last stay, We are working hardest we can to bring our rooms in a good and modern looks

4/10 Poor

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was okay but the window latch was broken and a stick was placed there for security but it was too short to keep anyone out. And the heater unit was hanging off the wall cracked. The smell was not pleasant. They moved us upstairs which was better but the door had been clearly booted in and we did not feel too safe. Overall the property is worn out and looks like it’s seen better days. Stained tubs, peeling plaster but newer sinks and flooring in the rooms.
Stayed 1 night in Oct 2023
Response from Mark on Oct 23, 2023
We apologize for the all the inconvenience had happing on your last stay we addressed all the issues and fix them to make sure all our rooms are in safe conditions.

2/10 Terrible

Brittany

Dirty has bed bugs and roaches
Stayed 7 nights in Sep 2023
Response from Mark on Oct 13, 2023
unfortunately your feed back was sent to our property by mistake , because we never have any complaint for this type of case but if did we totally apologize for the inconvenience and we hoped if you had forward directly to us we could moved you to a new room.

6/10 Okay

Debra

Liked: Staff & service
Disliked: Cleanliness
Front desk staff was nice. The hallway was filthy and very noisy with other guests loud and arguing in hallway. This happened through the night. The room was pretty worn and the floor was dirty and broken up in places. I was afraid to use the in room hot tub as it was not clean and filthy around the drain. The bathroom was ok as far as the sink and toilet but I did not use the peeling and unclean shower.
Stayed 1 night in Oct 2023
Response from Mark on Oct 12, 2023
We are apologize for all the inconvenience in any bad issue you had experienced on your last stay, and we are thanking you for your feed back to allow us to address and correct all the issues. to have the place always meeting your satisfaction.