Bar (on property)

Reviews of Hotel Indigo Detroit Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Detroit Downtown, an IHG Hotel
1020 Washington Blvd, Detroit, MI

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 849 reviews" "
Rating 8 - Good. 212 out of 849 reviews" "
Rating 6 - Okay. 127 out of 849 reviews" "
Rating 4 - Poor. 89 out of 849 reviews" "
Rating 2 - Terrible. 102 out of 849 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was attending a conference and this was a perfect distance away. Very easy walk. Room was clean, parking was OK. Only issue is when I went to eat the dining room was closed (around 2:30PM) Breakfast was very good.
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 3 nights in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from KMoore on May 17, 2024
John,We apologize we were unable to make this stay exceptional for you. We use our guest feedback as a tool for our improvement. Thank you for taking the time to score your experience, we hope to welcome you back to the neighborhood when your travels bring you back to the area!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and restaurants. Comfortable and clean
Stayed 1 night in May 2024
Response from KMoore on May 17, 2024
Thank you Sarah, we appreciate you choosing to stay with us. We are excited to hear you truly enjoyed your experience and look forward to your return!

10/10 Excellent

Fereshteh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean and quiet property ! Beds were comfortable and staff were friendly .
Stayed 1 night in May 2024
Response from KMoore on May 17, 2024
Thank you for choosing to stay with us, we are so happy to hear you enjoyed your time with us. We appreciate you taking the time to provide your valued feedback and look forward to welcoming you back to our neighborhood!

8/10 Good

Linda L

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property. Felt safe. Food & drinks were great in the restaurant. Staff exceptionally friendly. If we were warned about this, I didn’t see it: The hotel key got turned off a bit before 11:00 am (about 10:50?) so had to wait in the checkout line to get a temp key to get in & get our luggage in order to actually check out. Would be nice to have a coffee bar in the morning included. Very close to the People Mover, which is a positive.
Stayed 2 nights in May 2024
Response from KMoore on May 17, 2024
Linda thank you for taking the time to share feedback regarding your experience. We appreciate you choosing to stay with us. Great idea about the coffee bar. Our restaurant the Trolley Room does have coffee available in the morning including \specialty coffees as well. We look forward to having you return when your travels bring you back to the area!

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! The staff are absolutely amazing in everyway. Service is always professional, accommodating and quick. Staff goes above and beyond. Hotel is clean, food is great and so is the location.
Stayed 1 night in May 2024
Response from KMoore on May 17, 2024
We love you back :) We are happy to hear we provided you with the experience you deserve. Thank you for taking the time to provide us with your feedback about your stay and we look forward to welcoming you back to our neighborhood when your travels bring you back to the area!

6/10 Okay

Beverly

Stayed 1 night in Mar 2024
Response from KMoore on May 7, 2024
Thank you for choosing to stay with us, we apologize we were unable to provide you with a 5 star stay and we truly hope to have an opportunity to serve you again when your travels bring you back to the area.

8/10 Good

Jonathan

Stayed 1 night in Apr 2024
Response from KMoore on May 7, 2024
Thank you Jonathon for taking the time to score your experience. We look forward to welcoming you back to our neighborhood when your travels bring you back to the area!

10/10 Excellent

lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KMoore on May 3, 2024
Thank you for choosing to stay with us, we appreciate you taking the time to score your experience. We look forward to welcoming you back to the neighborhood!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location.
Stayed 1 night in Apr 2024
Response from KMoore on May 7, 2024
We are so happy to hear you enjoyed the location. We look forward to you returning for the next concerts and events in the Detroit Downtown area!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KMoore on May 7, 2024
Todd we are so happy to hear you truly enjoyed your stay with us. We appreciate you taking the time to score your experience and we look forward to welcoming you back to our neighborhood!

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at a Hotel Indigo. We stayed there in KC for the 2023 NFL Draft. Both hotels were really cool and well decorated. They were clean and roomy. The staff is friendly. The restaurant staff was a bit overwhelmed and outnumbered on Thursday. But they brought in reinforcements and handled the crowds better on Friday and Saturday nights.
Stayed 3 nights in Apr 2024
Response from KMoore on May 7, 2024
Thank you for taking the time to provide valued feedback of your experience. We also will share this with the restaurant, so they are aware of the start and bounce back witnessed. We thank you for choosing to stay with us and we look forward to welcoming you back to our neighborhood in your future travels!

8/10 Good

Reyon Andrew

Stayed 2 nights in Apr 2024
Response from KMoore on May 20, 2024
Thank you for choosing to stay with us. We appreciate you taking the time to score your visit with us. We look forward to welcoming you back to our neighborhood!

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, staff was very accommodating.
Stayed 4 nights in Apr 2024
Response from KMoore on Apr 23, 2024
Thank you Adam, We are happy to hear you enjoyed your stay, We look forward to you visiting our neighborhood when you return!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KMoore on Apr 22, 2024
Robert thank you for choosing to stay with us. We appreciate you taking the time to provide scoring regarding your experience. We are happy you enjoyed your stay and look forward to seeing you again soon!

8/10 Good

Yang Koo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and reasonable price.
Stayed 1 night in Apr 2024
Response from Anthony on Apr 21, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!!
Stayed 1 night in Apr 2024
Response from KMoore on Apr 16, 2024
Thank you Kari,We appreciate you taking the time to score your visit with us. We are happy to hear you enjoyed your stay! We look forward to you returning to our neighborhood for more fun and exciting times!

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super convenient to LCA and all the casinos. Clean and friendly can't ask for much more
Stayed 1 night in Apr 2024
Response from KMoore on Apr 16, 2024
Jennifer, you know how to make us smile! We are happy to hear our central location to all the venues like Little Ceasars Arena worked out for you. We look forward to seeing you return for the next Downtown Detroit event!

6/10 Okay

Beverly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
convenient to arena that's about it
Stayed 1 night in Mar 2024
Response from KMoore on Apr 12, 2024
Beverly, we thank you for taking the time to provide your feedback, we are happy to hear the location worked out for you. We would love to know how we can better your experience for the next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Especially Mel at the bar.
Stayed 1 night in Apr 2024
Response from KMoore on Apr 8, 2024
Anthony, thank you for choosing to visit our neighborhood, we appreciate you taking the time to provide your valued feedback. We love that you enjoyed your stay and cannot wait to welcome you back upon your return!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KMoore on Apr 9, 2024
Jessica, thank you for giving us an opportunity to be your host in our neighborhood! We really appreciate you taking the time to score your experience and we look forward to seeing you return!

10/10 Excellent

miria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in quick and good location.
Stayed 1 night in Apr 2024
Response from Anthony on Apr 8, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Chanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did not break the bank but it was still very clean and welcoming, staff was amazing.
Stayed 1 night in Mar 2024
Response from KMoore on Apr 3, 2024
Thank you Chanel!We appreciate you choosing to stay with us and for sharing your experience with us. We are happy to hear you enjoyed yourself and we look forward to welcoming you back to our neighborhood!

6/10 Okay

Anthony

Stayed 1 night in Mar 2024
Response from Anthony on Apr 21, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terrible

Amanda

Stayed 1 night in Mar 2024
Response from Anthony on Apr 21, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for Easter Services and Little Caesars Arena!
Stayed 1 night in Mar 2024
Response from KMoore on Apr 1, 2024
Thank you Richard, we are happy to hear you enjoyed your stay and we look forward to seeing you come back to our neighborhood again when your travels bring you back to the area!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KMoore on Mar 29, 2024
Thank you for choosing to stay with us, we appreciate you had a pleasant stay! We look forward to serving you in the future!Thank you

6/10 Okay

Nisha

Stayed 3 nights in Mar 2024
Response from Anthony on Apr 21, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

gwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything staff and hospitality was great thank you for a great stay my friends
Stayed 3 nights in Mar 2024
Response from Anthony on Mar 22, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terrible

Eric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Did not like that hotel charge my card for stay when i already paid though expedia 329...toilet was very low to floor only 1 shower door open...hair was left in bed no hand soap in dispenser...the view from my window was of th air conditioning system...only ice machine was on 14th floor my room was on 5th floor
Stayed 1 night in Mar 2024
Response from KMoore on Mar 18, 2024
Eric,Thank you for leaving valued feedback regarding your visit. We apologize we were unable to exceed your expectations for this visit. We have reported the issues you faced to the correct departments, and we are sorry we did not make this right during your stay. We always use our guest's feedback as a tool for improvement and apologize for this experience. We hope to have an opportunity to make this up to you in your future travels to the area.

2/10 Terrible

Shawn

Disliked: Staff & service
They accepted my reservation, took my money, i get to the hotel and they turned me away saying there was no rooms available, i slept as a female in my car alone in detroit, and still have not recieved any money back. This site is just a scam that robs you
Stayed 1 night in Mar 2024
Response from KMoore on Mar 18, 2024
Shawn, we apologize that this was your experience. We have requested a refund on your behalf. Unfortunately, the hotel cannot process your refund although we can request it and work with Expedia to have the refund issued. Not having your room available is not acceptable and we are working with our team to ensure this is an isolated incident. This is not typical of our services and truly was an exception. We again sincerely apologize. We failed to meet your and our expectations with this visit and we hope to have an opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.

8/10 Good

Glenn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay.
Stayed 3 nights in Mar 2024
Response from KMoore on Mar 18, 2024
Glenn,Thank you for choosing to stay with us, we are so happy to hear this was a good stay for you. We look forward to serving you in the future!

8/10 Good

Jordan

Stayed 1 night in Mar 2024
Response from KMoore on Apr 1, 2024
Thank you Jordan,We appreciate you taking the time to provide scoring regarding your visit. We look forward to serving you again soon!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from KMoore on Mar 18, 2024
Thank you, we are happy to hear that the stay was what you expected. We pride ourselves on delivering services that our guests appreciate. Thank you for choosing to stay with us! We look forward to seeing you return!

6/10 Okay

ALISTER, Mckees Rocks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KMoore on Mar 18, 2024
Alister we are sorry this stay was not a 5 out of 5 for you. We are always looking for ways to improve our services and want our guests to have the best stay possible. We hope to have you return to show you this experience is not typical of our services.

4/10 Poor

Ashley

Stayed 1 night in Mar 2024
Response from KMoore on Apr 1, 2024
Ashley,We apologize we were unable to make this the best experience for you. We take pride in making our guests comfortable with good service and clean rooms. We apologize we did not make this a 5-star stay for you. We hope to make this up to you if your travels bring you back to the area.

10/10 Excellent

Yingqiao

Stayed 1 night in Mar 2024
Response from KMoore on Mar 18, 2024
Thank you for choosing to stay with us, we are happy to hear this visit was a good stay for you. We look forward to having you return in your future travels!

10/10 Excellent

Qamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from KMoore on Mar 19, 2024
Thank you Qamar, We look forward to seeing you return!Thank you for choosing us :)

6/10 Okay

Ayah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room had a broken toilet that was not screwed to the ground correctly so every time you sat on it, it would move/shake and vice versa. we did not have a iron and when we called for one, they brought us one that doesn’t work. It wasn’t worth it but whatever we stayed for one night.
Stayed 1 night in Mar 2024
Response from KMoore on Mar 4, 2024
Thank you for taking thew time to provide valued feedback of your experience. We sincerely apologize for the issues you encountered during your stay with us. We have reported these issues to the correct departments to ensure this is resolved. We again apologize, your feedback is shared with our team as a tool for improvement. We thank you for helping us to improve the quality of service we deliver. We hope to see you again soon and hope to show you that this stay was an exception. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from KMoore on Mar 29, 2024
Kevin,We thank you for choosing to travel to our neighborhood! We are happy you had a pleasant visit, and we look forward to seeing you again!

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KMoore on Mar 19, 2024
Thank you for choosing to stay with us. We appreciate you taking the time to score your visit. Emma, we look forward to serving you in the future travels to the area.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The valet alarmed us that we left a phone in the car and the FO staff called right away and was very helpful. Huge thanks!
Stayed 1 night in Mar 2024
Response from KMoore on Mar 4, 2024
Thank you, we are happy to hear that the team was able to meet and exceed your expectations. We look forward to serving you again in the future!

4/10 Poor

Kurtis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very poorly maintained. Our shelves were so dusty. Staff was not great.
Stayed 1 night in Mar 2024
Response from Anthony on Mar 3, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great upon arrival. Watched our car and didn't charge us for parking while we went upstairs for almost an hour. Everything was clean and the space was great. Will be staying here again!
Stayed 2 nights in Feb 2024
Response from KMoore on Mar 1, 2024
Thank you for taking the time to provide your valued feedback. We appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location it was definitely walkable to everything. I will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Anthony on Feb 28, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Okay

Andrewella

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Anthony on Feb 28, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Dec 2023
Response from Anthony on Feb 28, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Were the sheets changed?
Quick trip. There was a pair of socks in my bed. Anyone looking where they left their mens nike crew socks, found them!
Stayed 1 night in Feb 2024
Response from Anthony on Feb 26, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 10 out of 10 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Jason, Mount Forest

Stayed 1 night in Feb 2024
Response from Anthony on Feb 24, 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit