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Reviews of Hilton Garden Inn Plymouth

3 out of 5
Hilton Garden Inn Plymouth
14600 N Sheldon Rd, Plymouth, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 394 out of 798 reviews" "
Rating 8 - Good. 273 out of 798 reviews" "
Rating 6 - Okay. 81 out of 798 reviews" "
Rating 4 - Poor. 28 out of 798 reviews" "
Rating 2 - Terrible. 22 out of 798 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Edward

1st hotel I’ve stayed at that doesn’t clean your room on a daily basis. Toilet lid had yellow around hinges MainLight was burnt out In bathroom Large out dated bathroom with a small skinny tub. Not what you expect for a Hilton.
Stayed 2 nights in May 2024
Response from Ayme on May 22, 2024
Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. I have noted your concerns and fill forward them to the correct department for review. Travel Safe

10/10 Excellent

Lorie

Liked: Cleanliness, amenities
The staff were very friendly and helpful.
Stayed 3 nights in May 2024
Response from Ayme on May 20, 2024
Thank you for your review. We are so happy you enjoyed your stay with us. We love making guest stays the best. Travel Safe.

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the most part, this is a nice place to stay, clean, good front lobby amenities, friendly staff. Our biggest problem is the discomfort of the mattresses. We stayed there for a wedding and had two terrible nights' sleep. We didn't want to return to the same hotel for another wedding a few weeks later but, since the rest of the stay was good we decided to give it another chance....maybe a different room would bring a different experience. After the first night of sleep, we regretted our decision. The bed doesn't feel bad at first, but after tossing and turning and waking up completely sore all over, we won't be staying at this particular Hilton again. We've been to other locations and did not have the same problem. It's unfortunate because other than this it really is a nice place to stay and would otherwise recommend.
Stayed 2 nights in May 2024
Response from Ayme on May 20, 2024
Thank you for your feedback. I am so sorry your stay was not as good as you hoped. I have let our upper management company know of the issue with the mattresses. We wish you happy travels

8/10 Good

Matthew, Sterling Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and I couldn't find any issues. The staff was pleasant, nice and helpful. Dine in for food was good, and breakfast service was very nice. The food was pricey though. The only issue I had for my stay was the didn't clean the room after the first night for the two night stay.
Stayed 2 nights in May 2024
Response from Ayme on May 16, 2024
Thank you for your review. We are so glad you enjoyed your stay with us. I am sorry the every two-day housekeeping policy was not relayed to you as it should have been. I will make a note to talk to staff about this. We wish you safe travels.

8/10 Good

Shaun, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ayme on May 12, 2024
Thank you for your review. We are overjoyed you enjoyed your stay with us. We strive you make every guest's stay a wonderful one. We wish you safe travels!!!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities
This location is very convenient. There were some minor issues with the room. Overall, good experience.
Stayed 2 nights in Apr 2024
Response from Ayme on May 3, 2024
Thank you for your review. We are glad you mostly enjoyed your stay. We wish you safe travels.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ayme on Apr 22, 2024
Hello,Thank you for the review. We are so glad you enjoyed your stay. We love hearing that our guests are happy. We hope your travels are safe.

10/10 Excellent

Reatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was great. I wanted to get away and relax and was able to do just that. The staff was lovely and everyone was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Ayme on Apr 13, 2024
Hello, Thank you for your feedback. We are so very glad you enjoyed your stay. We hope to see you again next time you need a break. Travel Safe.

10/10 Excellent

Seth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn Plymouth, MI is a nice hotel that gives you exactly what you want in this price point, good service, quality rooms, and are responsive. I was in the area for meetings and the location was also very easy to access and good for meetings in the western suburbs of Detroit.
Stayed 1 night in Apr 2024
Response from Ayme on Apr 13, 2024
Hello, Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and attentive. Would definitely stay there again when we travel downstate.
Stayed 2 nights in Mar 2024
Response from Ayme on Mar 5, 2024
Thank you so much for the review. We are so happy you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Dana

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Ayme on Feb 19, 2024
Thank you so much for your feedback we are delighted you enjoyed your stay with us. We hope you will join us again soon. Until then safe travels.

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton was clean, modern, and convenient. I liked being able to have breakfast there. Several evenings I wished the dining room served dinner.
Stayed 4 nights in Feb 2024
Response from Ayme on Feb 9, 2024
Hello, Thank you for your feedback. Our restaurant serves dinner nightly from 5-10pm. I am sorry you missed it. We hope to see you again soon.

10/10 Excellent

Ayelet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Ayme on Feb 7, 2024
Thank you for your feedback. We are so glad you enjoyed your stay with us. We truly hope you will visit again and see all the wonderful things to come. Safe Travels

10/10 Excellent

Tristan

Stayed 1 night in Dec 2023
Response from Ayme on Feb 6, 2024
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope you will visit again soon. Safe Travels

10/10 Excellent

Elizabeth, Crawfordville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the TV didn't work, they came up right away and fixed it.
Stayed 6 nights in Dec 2023
Response from Ayme on Dec 22, 2023
Hello,Thank you for leaving a review. We are so glad you enjoyed your stay. We hope we will see you again in the future.

2/10 Terrible

Virginia

Stayed 1 night in Dec 2023
Response from Ayme on Jan 10, 2024
Thank you for the review. We are sorry you did not enjoy your stay. We will pass your review along and address the issues.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Walked in and the lobby smelled of death. The room was musty as heck. Didnt even stay. Went up the street to St.Johns for exactly the same rate. Full bar 5 star restaurant awesome room
Stayed 3 nights in Dec 2023
Response from Ayme on Dec 20, 2023
Thank you for taking the time to leave a review. I am sorry you did not enjoy the time you spent here with us and made the choice to leave the hotel. We never want a guest to have a bad experience and will be getting down to what happened. We hope you have safe Travels.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ayme on Dec 22, 2023
Thank you for your review. We are glad you mostly enjoyed your stay. We hope we will see you again in the future.

6/10 Okay

Holly

Travelled with family
Liked: Staff & service
We stayed here while visiting family. It's a very convenient location close to restaurants. The staff was helpful and friendly. The hotel could use some updating. We felt $15.95 for the breakfast was too expensive.
Stayed 4 nights in Nov 2023
Response from Ayme on Dec 1, 2023
Thank you for the review. We are glad you enjoyed your stay.

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice place.
Stayed 3 nights in Nov 2023
Response from Ayme on Dec 1, 2023
Thank you for the review. We are glad you enjoyed your stay

10/10 Excellent

KATHERINE, Carmel

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Ayme on Dec 1, 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Gary

Liked: Amenities
Wedding receptions offered
Stayed 3 nights in Nov 2023
Response from Ayme on Nov 13, 2023
Thank you for your review. We are so glad you enjoyed your stay.

8/10 Good

Chia-Hui

Stayed 1 night in Nov 2023
Response from Ayme on Nov 6, 2023
Thank you for your feedback. We are glad you enjoyed your stay and hope you will join us again soon.

8/10 Good

Mark

Stayed 2 nights in Oct 2023
Response from Michelle on Nov 20, 2023
Thank you for taking the time for the review. We look forward to seeing you again in the future.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ayme on Oct 16, 2023
Hello Michael, Thank you for the glowing review. We are so pleased you enjoyed your stay with us. We hope you will stay with us again the next time you are in town. Until then Travel Safe!!

6/10 Okay

Scott

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Ayme on Oct 9, 2023
Thank you for leaving a review. We are glad you mostly enjoyed your stay and hope you will join us again so we may improve on your experience next time.

4/10 Poor

Marcella

Business traveller
Disliked: Cleanliness, property conditions & facilities
It’s an outdated hotel. For the amount of money I spent, I could have stayed somewhere else for cheaper and less money. The food wAs not that good either.
Stayed 1 night in Oct 2023
Response from Ayme on Oct 5, 2023
Thank you for leaving a review. We are sorry you did not enjoy your stay with us.

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness, staff & service
If you don't like customer service, go here!
I really wanted to like this place. It's close to our family in Northville and it's located right near M14, thus making it easy to buzz between A2 and Northville. However, I don't think we'll be going back. There was too much that just wasn't good enough. Here it goes: The breakfast cost a fortune for a hotel of this calibre. It was $15.99/adult. Also, in our post-Covid world, businesses are clinging to Covid-era no frills customer service models, even though it's time to return to a model of customer service mattering. We pay a lot to stay in these places, so why do we have to beg for towels and other basics? For example, this hotel doesn't provide housekeeping except "by request." When we requested the service, they didn't come. When they finally did show up the next day, they made the beds but didn't take away the dirty, wet towels we used the day before, and they didn't replenish soap or the coffee service. This was particularly annoying because the soap dispenser by the sink was filled with conditioner. Finally, these folks didn't bother cleaning up after the last guests who were in the room. There was still a plastic champagne flute under the bed when we arrived. I presume that if you went to Room 528 today, it's still there.
Stayed 3 nights in Sep 2023
Response from Ayme on Sep 30, 2023
Thank you for taking the time to leave a review. We are so sorry you did not enjoy your stay. Our staff tries very hard to make all guests stay the best and I am sorry we did not do that for you.

4/10 Poor

Victor, Hawthorne

Business traveller
Disliked: Property conditions & facilities
Rooms were in adequately supplied mattresses, old old, boxsprings, outdated mattresses, very uncomfortable wallpaper, hanging off walls,food at breakfast was the same thing over and over and over again
Response from Ayme on Sep 21, 2023
Thank you for taking the time to leave us a review. I am sorry your stay with us was not what you hoped for. I will relay your comments to the proper departments. Travel safe.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Ayme on Sep 18, 2023
Thank you for leaving a review for us. We are glad you mostly enjoyed your stay.

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old room.
Great remodeled lobby and old dank room.
Stayed 2 nights in Sep 2023
Response from Ayme on Sep 16, 2023
Hello,I am sorry your stay with us was not all you had hoped for. We are waiting on hotel renovations in the future and hope you will give us another try down the road.

6/10 Okay

John, Guelph

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The slamming doors from the guest rooms really make it a challenge to sleep in this hotel. I don’t know if you can adjust the springs on them or not but they close with such force, it feels like the entire hotel shakes. I was woken up multiple times in the night by doors in our floor.
Stayed 1 night in Sep 2023
Response from Ayme on Sep 16, 2023
So sorry for the door noise during your stay. I will let our maintenance team know of the concern. I hope you will try us again on your next visit.

6/10 Okay

Cliff

Liked: Staff & service, amenities, property conditions & facilities
I generally like HGIs. The problem this time was that the toilet in the room was plugged when I checked in. It looked fine but clearly had an existing obstruction when first flushed after checking in. That should have been noticed and fixed. The staff was friendly enough but not very enthusiastic and just seemed tired. That's not a knock on them personally - people have a lot going on in their lives. But it reflected the management of the hotel, whose influence is important to employee well-being and how they interact with guests.
Stayed 1 night in Sep 2023
Response from Ayme on Sep 16, 2023
Hello,Sorry your stay was not all you had hoped for. Our staff does try very hard to make every guest stay the best. I did let the proper department know what happened, again I am sorry about the issues. I hope you will give us another try in the future.

10/10 Excellent

Ilicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy time in Plymouth!
Great location right off the highway, but room facing the road was nice and quiet - no road noise. Lobby was clean, staff extremely helpful, and breakfast was delicious.
Stayed 1 night in Sep 2023
Response from Ayme on Sep 16, 2023
Hello, Thank you for taking the time to leave us such a wonderful review. I am so glad you enjoyed your stay. Hope we will see you again soon.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location. It is a pet friendly hotel and there was a very large dog that smelled very bad who stayed in the lobby for most of the time we were there. It is unfortunate the owner didn’t notice. The staff was very helpful and did spray deodorizer.
Stayed 1 night in Aug 2023
Response from Ayme on Aug 28, 2023
Thank you for the review. We are glad we were able to fix the issue you had. We hope you will stay with us again soon.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Ayme on Aug 26, 2023
Thank you for the glowing review. We are pleased you enjoyed your stay with us and look forward to welcoming you back the next time you are in town. Safe Travels

10/10 Excellent

Amon

Stayed 1 night in Aug 2023
Response from Ayme on Sep 16, 2023
Hello, Thank you for leaving a review for us. We are happy you enjoyed your stay.

10/10 Excellent

Gerald

Stayed 1 night in Aug 2023
Response from Ayme on Sep 16, 2023
Thank you for taking the time to leave a review. We are happy you enjoyed your stay.

8/10 Good

Aneta

Stayed 1 night in Aug 2023
Response from Ayme on Sep 16, 2023
Thank you for taking the time to leave us a review. I am glad you enjoyed your stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property that is easy to access from Highway 14. Grounds are lovely. Hotel room is clean, quiet, and need is comfy. Love the walk in shower.
Stayed 1 night in Aug 2023
Response from Ayme on Aug 7, 2023
Thank you for wonderful review. We are so pleased you enjoyed your stay. We hope you will join us again for your next visit.

6/10 Okay

Amanda

Business traveller
Disliked: Staff & service, amenities
Was disappointed with the service. You have to ask for fresh towels at the front desk and they seemed annoyed to help. Also the in-room soaps are tiny little slivers . No room service which was listed as available, the "restaurant" was only breakfast. Overall not as advertised.
Stayed 3 nights in Jul 2023
Response from Ayme on Aug 2, 2023
Hello Amanda,Thank you for taking the time to leave a review for us. We are sorry your stay was not everything you expected it to be. We do try and make all guests stay a good one. I do hope you will give us another try in the future. Until then travel safe.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ayme on Jul 27, 2023
Thank you for the review. We are glad you enjoyed your stay with us. We hope you will join us again in the future.

8/10 Good

Michael

Stayed 2 nights in Jul 2023
Response from Ayme on Aug 11, 2023
Thank you for leaving us a review. We are glad you mostly enjoyed your stay with us and hope you will join us again soon. Safe Travels.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness
There was still trash under the bed from whoever stayed in our room before us.
Stayed 1 night in Jul 2023
Response from Ayme on Jul 21, 2023
Thank you for taking the time to leave us a review. We are so sorry to hear your stay was not exceptional as it should have been. I am very sorry for the condition of the room; I have let housekeeping know of the issue for future guest experiences. I do hope you will give us a second chance the next time you are in town so we can make the stay better for you. Safe Travels.

10/10 Excellent

Marilynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alabama girls
Would definitely stay here again all the staff was smiling and very polite food amazing especially the head chef or kitchen manager he was sweet
Stayed 2 nights in Jul 2023
Response from Ayme on Jul 21, 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to having you back again next time. Safe Travels.

6/10 Okay

Jeffrey

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Ayme on Jul 21, 2023
Thank you for taking the time to leave us a review. We are sorry the stay was not as wonderful as you had hoped. We do hope you will give us a try again and see all the improvements we are making. We look forward to having you back again next time. Safe Travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Clean, open and bright. Breakfast dining very good.
Stayed 2 nights in Jul 2023
Response from Ayme on Jul 21, 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to having you back again next time. Safe Travels.

8/10 Good

Kathleen, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service
The staff was great and the location was very accessible to Plymouth, Canton, Northville, Ann Arbor and surrounding areas. The hotel was very clean as well. A few negatives were that the pillow were very sad and tired. Time to replace them. The room needed a blackout curtain. Lastly, our room smelled musty and damp. Not sure of the reason.
Stayed 4 nights in Jul 2023
Response from Ayme on Jul 13, 2023
Hello Kathleen,Thank for taking the time to leave us a review. We are glad you enjoyed your stay with us. I have passed on the comments about the pillows, curtain suggestion and the smell in the room (which I am very sorry for and we are looking into). We hope on your next time in town you will join us again and see the improvements we have made. We always try to make every stay a great one.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL PROPERTY IN A VERY SUCLUDED AREA.
Stayed 2 nights in Jul 2023
Response from Ayme on Jul 12, 2023
Hello Lisa,Thank you so much for the glowing review. We are so glad you enjoyed your stay with us. We do hope you will join us again on your next trip. Until then safe travels!!!

6/10 Okay

Daena

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property was as expected. Clean and they did what they could but they switched up the room we initially booked so that wasn't great.
Stayed 1 night in Jun 2023
Response from Ayme on Jun 21, 2023
Thank you for leaving a review. We are sorry about the room type change. We do hope you will stay with us again soon so we may make a better experience for you.