All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 248 out of 645 reviews" "
10 - Excellent
248
Rating 8 - Good. 180 out of 645 reviews" "
8 - Good
180
Rating 6 - Okay. 110 out of 645 reviews" "
6 - Okay
110
Rating 4 - Poor. 58 out of 645 reviews" "
4 - Poor
58
Rating 2 - Terrible. 49 out of 645 reviews" "
2 - Terrible
49
8.0/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Poor
Nanxi
Business traveller, Travelled with partner
May 2, 2024
Disliked: Amenities
There are not that many options in the city , so it is okay for what it is . There is a swimming pool in the lobby so the entire hotel smells like Chlorine. Breakfast is 5 out of 10.
Carissa,Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided. Thank you for choosing our hotel and we hope to welcome you again.
6/10 Okay
Joel
Travelled with partner
Mar 4, 2024
Liked: Staff & service
Have more options for no pork eaters..
Joel
Stayed 4 nights in Feb 2024
Response from Sarah on Mar 6, 2024
Joel,Thank you for your feedback. We will see what the restaurant can do about the concern you have provided since the breakfast is on the restaurant side and not the hotel.Thank you for choosing our hotel.
2/10 Terrible
Dan, Portage
Feb 25, 2024
Liked: Cleanliness, staff & service
Dan
Stayed 2 nights in Feb 2024
2/10 Terrible
Marie
Travelled with family
Feb 22, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was chosen due to an event that was held in the area for competitions.
The staff at check-n was pleasant. Parking convenient. The overall day was unpleasant, unable to sleep. Complaints were made throughout the night.
Marie
Stayed 1 night in Feb 2024
Response from Sarah on Feb 26, 2024
Marie,Thank you for your feedback. I apologize for the inconvenience that occurred during your stay.Thank you for choosing our hotel.
The staff had no control over the property. There were kids running and screaming outside the door until after 11pm. They said that we had a quiet room but it was right above the pool.
Daniel
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 9, 2024
Daniel,Thank you for your feedback. I will share this review with the staff to ensure the proper guidelines are met.Thank you for choosing our hotel.
6/10 Okay
Verified traveller
Business traveller
Feb 4, 2024
Liked: Staff & service
Disliked: Cleanliness
Not the worst but not the best
Front desk upon arrival was fantastic! The place smelled of chlorine strong enough to give you a migraine due to the open pool. My room appeared clean at first but discovered clothing left from previous guest in the drawers, mirrors were filthy like someone had splashed toothpaste from top to bottom. Only one outlet worked out of 4 by the bed. Due to open layout of the hotel it was extremely loud in my room all evening due to sound traveling from the bar and pool area. Wish I would have brought a fan or something to drown out the noise. At checkout there was a line of guests waiting for someone to help as no one was at the desk. Several housekeeping staff were helping us track down someone who could assist us as they didn’t know where she went.
Verified traveller
Stayed 1 night in Feb 2024
Response from Sarah on Feb 9, 2024
Thank you for your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.This has been shared with our housekeeping leaders to ensure this is an isolated incident.Thank you for choosing to stay with us.
8/10 Good
CAROLANE
Travelled with partner
Feb 4, 2024
The front desk is very helpful from the time of reservation , check in up to check out . I recommend to get the breakfast as it is great! Everything I fresh . The hotel is just in the middle of everything ! I will definitely come back.
CAROLANE
Stayed 1 night in Feb 2024
Response from Sarah on Feb 9, 2024
Carolane, Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided. Thank you for choosing our hotel and we hope to see you again!
It was a good stay, the pool and breakfast buffet was nice. I don’t quite recommend it though. With the bar being downstairs in the open it was nearly impossible to sleep, loud hollering and cheering of drunk people. The shower got pretty hot which was great but hardly any pressure and the beds were too soft. Nice hotel though. If the the rooms were separate from the bar area we’d come back.
Reviews were complaining about the breakfast. We thought it was great. They didn’t charge for my 9 year old, and 30 dollars was a fair price for a good breakfast for three. Clean, convenient location, attentive staff.
Need improve the breakfast. Start to service were unstable. Poor line up.
Shinji
Stayed 6 nights in Dec 2023
10/10 Excellent
Tamekia
Dec 12, 2023
Tamekia
Stayed 3 nights in Dec 2023
Response from Sarah on Jan 6, 2024
Tamekia,Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive review you have provided.Thank you for choosing to stay with us.Sincerely,Sarah
The ice machine on the first floor was broken and when I tried to get ice from the bar I was completely ignored.
I sat down at the bar and the person at the bar had his back to me and was more concerned about his morning breakfast receipts than saying anything to me.
The breakfast was terrible and so was the service.
I ended up getting ice up on the second floor.
I liked the bar, pool, and the size of the hot tub. The location was easy to get to. Plus, the mall was close and near by. I loved the overall experience. I plan on coming back soon
Clean. Friendly staff. Very small pillows. Bathroom door is a slider and no handle on inside. Does not fully close / latch A bit outdated - dim lighting Breakfast is an additional $15. Worth about $5.
Richard
Stayed 1 night in Oct 2023
Response from Sarah on Oct 19, 2023
Richard,Thank you for your feedback. I will share this information with the maintenance team and restaurant team so they can see what they can do about the manner.Thank you for staying with us.
Brian,Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided and hope to welcome you again!
Kevin,Thank you for letting us know how your stay was. We appreciate the positive feedback you have provided about our staff.We hope to welcome you again soon.
Jing,Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided about your time with us.We hope to welcome you again.
I did a lot of research before picking this property. It is without a doubt the most centrally located for all our interests. Shopping , dinning and entertainment.
We will certainly come back to this property rather than cross border shop at other border locations.
Rene
Stayed 4 nights in Sep 2023
Response from Sarah on Oct 19, 2023
Rene,Thank you so much for the kind words about your experience with us.We appreciate the positive feedback and we look forward to welcoming you again.