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Reviews of Four Points by Sheraton Detroit Novi

3 out of 5
Four Points by Sheraton Detroit Novi
27000 S. Karevich Drive, Novi, MI

Reviews

7.8

Good

Rating 10 - Excellent. 249 out of 651 reviews" "
Rating 8 - Good. 185 out of 651 reviews" "
Rating 6 - Okay. 110 out of 651 reviews" "
Rating 4 - Poor. 58 out of 651 reviews" "
Rating 2 - Terrible. 49 out of 651 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and functioning hotel. It is showing it's afe
Stayed 2 nights in May 2024
Response from Sarah on May 22, 2024
Patrick,We appreciate you taking the time to tell us about your experience during your stay. I will share this with the housekeeping team so we can celebrate a great guest experience.Thank you for staying with us!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that the floor in the room and bathroom seemed sticky.
Stayed 2 nights in May 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Nanxi

Business traveller, Travelled with partner
Disliked: Amenities
There are not that many options in the city , so it is okay for what it is . There is a swimming pool in the lobby so the entire hotel smells like Chlorine. Breakfast is 5 out of 10.
Stayed 3 nights in Apr 2024

8/10 Good

Nawaz

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Marisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains and sheets were dirty
Stayed 1 night in Mar 2024

2/10 Terrible

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The owner is an absolute tweaker.
Stayed 4 nights in Mar 2024

6/10 Okay

Taryn

Liked: Staff & service
Very cold pool! But staff was nice and room was clean!
Stayed 1 night in Mar 2024
Response from Sarah on Apr 2, 2024
Thank you for your feedback.

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024

8/10 Good

David, Saginaw

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at !!!
Stayed 1 night in Mar 2024

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel loved it
Stayed 1 night in Feb 2024
Response from Sarah on Mar 6, 2024
Carissa,Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided. Thank you for choosing our hotel and we hope to welcome you again.

6/10 Okay

Joel

Travelled with partner
Liked: Staff & service
Have more options for no pork eaters..
Stayed 4 nights in Feb 2024
Response from Sarah on Mar 6, 2024
Joel,Thank you for your feedback. We will see what the restaurant can do about the concern you have provided since the breakfast is on the restaurant side and not the hotel.Thank you for choosing our hotel.

2/10 Terrible

Dan, Portage

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Marie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was chosen due to an event that was held in the area for competitions. The staff at check-n was pleasant. Parking convenient. The overall day was unpleasant, unable to sleep. Complaints were made throughout the night.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 26, 2024
Marie,Thank you for your feedback. I apologize for the inconvenience that occurred during your stay.Thank you for choosing our hotel.

8/10 Good

Roy

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Song

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was very helpful and courteous
Stayed 1 night in Feb 2024

2/10 Terrible

samantha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
The bathroom sink had mold. The wallpaper in the room was coming off the wall. The room was freezing cold. there was a thermostat but no matter what it was set to the temp did not go up. The room had a bad odor. there was a lot of moisture in the air making it feel damp probably from the open pool. the carpet was dirty it needs a good cleaning. They had a ridiculous holding charge that was not budgeted for or communicated. The hotel was not in a location I felt was safe. The building is run down. When I arrived, I didn't think I was in the right area. The pictures they show make it look nice but what they show is the ONLY decent part of the hotel. The staff was nice.
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 16, 2024
Samantha, Thank you for your feedback. I apologize this occurred during your stay. I will share this review with the hotel team to ensure the proper guidelines are met. Thank you for choosing to stay with us.

4/10 Poor

Daniel

Business traveller
Disliked: Staff & service
Noisy
The staff had no control over the property. There were kids running and screaming outside the door until after 11pm. They said that we had a quiet room but it was right above the pool.
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 9, 2024
Daniel,Thank you for your feedback. I will share this review with the staff to ensure the proper guidelines are met.Thank you for choosing our hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not the worst but not the best
Front desk upon arrival was fantastic! The place smelled of chlorine strong enough to give you a migraine due to the open pool. My room appeared clean at first but discovered clothing left from previous guest in the drawers, mirrors were filthy like someone had splashed toothpaste from top to bottom. Only one outlet worked out of 4 by the bed. Due to open layout of the hotel it was extremely loud in my room all evening due to sound traveling from the bar and pool area. Wish I would have brought a fan or something to drown out the noise. At checkout there was a line of guests waiting for someone to help as no one was at the desk. Several housekeeping staff were helping us track down someone who could assist us as they didn’t know where she went.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 9, 2024
Thank you for your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.This has been shared with our housekeeping leaders to ensure this is an isolated incident.Thank you for choosing to stay with us.

8/10 Good

CAROLANE

Travelled with partner
The front desk is very helpful from the time of reservation , check in up to check out . I recommend to get the breakfast as it is great! Everything I fresh . The hotel is just in the middle of everything ! I will definitely come back.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 9, 2024
Carolane, Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided. Thank you for choosing our hotel and we hope to see you again!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Keyonn I

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was ok and clean, but elevator was down and $15 for a generic breakfast buffet was too bad.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a good stay, the pool and breakfast buffet was nice. I don’t quite recommend it though. With the bar being downstairs in the open it was nearly impossible to sleep, loud hollering and cheering of drunk people. The shower got pretty hot which was great but hardly any pressure and the beds were too soft. Nice hotel though. If the the rooms were separate from the bar area we’d come back.
Stayed 1 night in Jan 2024

2/10 Terrible

Adam

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
THE BREAKFAST BUFFET SHOULD BE FREE
Stayed 2 nights in Jan 2024

8/10 Good

Rita

Stayed 1 night in Jan 2024

8/10 Good

Flavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews were complaining about the breakfast. We thought it was great. They didn’t charge for my 9 year old, and 30 dollars was a fair price for a good breakfast for three. Clean, convenient location, attentive staff.
Stayed 2 nights in Dec 2023

8/10 Good

Flavia

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shinji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HQ
Need improve the breakfast. Start to service were unstable. Poor line up.
Stayed 6 nights in Dec 2023

10/10 Excellent

Tamekia

Stayed 3 nights in Dec 2023
Response from Sarah on Jan 6, 2024
Tamekia,Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive review you have provided.Thank you for choosing to stay with us.Sincerely,Sarah

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the perfect stop for us. Very family friendly. Great breakfast. Kind and courteous staff.
Stayed 1 night in Dec 2023

6/10 Okay

Nancy

Stayed 1 night in Nov 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Nov 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The ice machine on the first floor was broken and when I tried to get ice from the bar I was completely ignored. I sat down at the bar and the person at the bar had his back to me and was more concerned about his morning breakfast receipts than saying anything to me. The breakfast was terrible and so was the service. I ended up getting ice up on the second floor.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was top notch and very welcoming. Checked in with us after we got to the room.
Stayed 1 night in Nov 2023

8/10 Good

Melissa

Stayed 1 night in Nov 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Property a bit tired but has all amenities. Breakfast food quality poor.
Stayed 3 nights in Nov 2023

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Slawek

Travelled with partner
Disliked: Amenities, property conditions & facilities
Place looks really tired and smells like chlorine because of the pool. It's more like a low budget motel and drags the Four Points brand down.
Stayed 1 night in Nov 2023

6/10 Okay

Nisa

Travelled with partner
.
Stayed 1 night in Nov 2023

6/10 Okay

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Problems were my own fault. Should have got handicap room.
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Lydia

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

10/10 Excellent

Terrance, Van Buren Twp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bar, pool, and the size of the hot tub. The location was easy to get to. Plus, the mall was close and near by. I loved the overall experience. I plan on coming back soon
Stayed 1 night in Oct 2023