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The hotel charges $20.00 per person for an average/basic breakfast. For a hotel stay in excess of $200 per night, that is outrageous. Additionally, coffee is only available to guests during breakfast hours. After that, no coffee for the entire day and evening. I wouldn't stay at this property again.
Although the front desk person was exceptional good. The rooms at the hotel are outdated and are musty. They need a face lift and thorough cleaning. The bathroom has a feel of nastiness which almost prevented me from using it. No choice. Very drab and depressing in the rooms. Would never stay here again even if it were free.
Staff and service was excellent. Wonderful staff who all made me smile. Overall a good place to stay. It's in good condition. I would recommend this place
Mariam
Stayed 3 nights in Feb 2024
6/10 Okay
PaulNesaRaja
Travelled with family
Feb 17, 2024
Liked: Staff & service
Disliked: Amenities
Staff was friendly. Can hear neighbors talking. Bedsheets not good.Towels smelly.
Last minute stay because of power outage at home. Good price
Stephen
Stayed 1 night in Jan 2024
6/10 Okay
Phillip
Travelled with partner
Jan 5, 2024
Liked: Staff & service
Front desk staff was amazing! Very friendly and eager to help.
Room wasn't vacuumed when we checked in, such low hanging fruit makes me wonder what else isn't clean. Pealing wallpaper in bathroom, leaky bathtub faucet, bathtub stopper didn't work properly.
The two nights we stayed the property had some outfit doing swim lessons in the small pool so we couldn't use.
I am not usually a negative review leaver but this post pandemic negligence and lack of service in what should be a good mid-range business hotel is unacceptable. I expect this from a random motel, not a Hilton property.
Phillip
Stayed 2 nights in Jan 2024
10/10 Excellent
LeMark
Jan 1, 2024
LeMark
Stayed 1 night in Dec 2023
10/10 Excellent
Sage
Dec 29, 2023
Liked: Amenities
Sage
Stayed 1 night in Dec 2023
8/10 Good
Allan
Travelled with partner
Dec 18, 2023
Liked: Staff & service
We liked the close proximity to Twelve Oaks Mall and to favorite dining chains. Staff were welcoming and cheerful upon check in. We did notice that the second day that laundry was put out into the hall on the floor. Piles of wet dirty towels and linens did not keep the air or optics clean and tidy. We did observe that only one person was assigned to cleaning , while a second was assigned to gather the dirty linens from the hallways. Our observation is that the Hotel staff are great, but grossly under staffed especially for a weekend.
More likely to stay somewhere else next time.
My daughter and I just returned from a weekend in Detroit. The main purpose was to go to the Detroit Institute of Art but we also wanted to shop at Twelve Oaks Mall so we chose this hotel. We were very happy and would stay again. Close to the mall and also lots of plazas nearby with stores, restaurants, etc. Hotel room clean, quiet and safe. We tried the breakfast the first morning and the selection and food quality was very good.Will definitely stay again. Tr
Property was fine. Came on a Sunday so bar and restaurant were closed. Nowhere in the reservation process did it state that. I would’ve gone somewhere else had I known that. Need to replace mattress.
Judy
Stayed 1 night in Nov 2023
10/10 Excellent
Linda
Nov 12, 2023
Liked: Cleanliness
Disliked: Amenities
The dinner menu in my room stated that served 5pm to, I think, 10pm. I arrived back to Hotel at 5:45 and went to the dinner area but it was dark and no one in the area. Even the bar area was dark and again no one is the area. Luckily I had brought some snacks with me so I had some chips and a couple of cookies for dinner. Breakfast was also served late due to staff being late. Will look for a different hotel next year.
Overall I enjoyed my stay here.. the customer service was amazing , very clean and quiet. The only complaint I have was there was a few hair pieces in the tub but other than that the bathroom and room was very clean.
Lynette
Stayed 1 night in Oct 2023
6/10 Okay
COLEEN
Travelled with family
Oct 22, 2023
Disliked: Cleanliness, room comfort
Cleaning
The room had fingerprints on the furniture, two months with the dust on the headboards and handprints on the doors.
This is a very good location and the rooms and staff are attentive to your needs. The downfall is breakfast. Even I cheap, often free in many other hotels, continental is $11.95! For a bowl of cereal, muffin, juice, and coffee. The full breakfast, also often free at other similar priced locations, was $15.95. IMO, the continental should be free at all times.