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"The location is excellent and the breakfast was most satisfying "

"The check in was a nightmare, staff did not seem to know that I booked 2 rooms and the computer check in did not help. wanted to do laundry that's why I booked this hotel, but there were only 2 washer/dryer machines in the hotel and there were long ques for them so we had to wake up at 5am to do laundry. "

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."

"Not good communication "

"Friendly staff. Clean rooms. Close to amenities. "

"Thank you "

"Great breakfast, relaxing onsen, clean room, and courteous staff! "

"Our stay at Toyoko Inn Takasaki Station Nishi 2 was average, but there were a few disappointing aspects. Although we had clearly mentioned at the time of booking that we require a vegan breakfast, the hotel was unable to accommodate this request. It would have been helpful if this had been communicated in advance, as dietary requirements are important for many travelers. Additionally, the room was not cleaned to the standard we expected. While it was not extremely dirty, it did not feel properly maintained or thoroughly cleaned. Communication was also a challenge, as there was a lack of English proficiency among the staff. This made it difficult to discuss our concerns and clarify basic requests. On the positive side, the location near Takasaki Station is convenient. However, improvements in cleanliness, dietary accommodation, and English communication would significantly enhance the guest experience."

"Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding one word! The views of the mountains and the stream were great to wake up to each morning and the hot springs on the top floor were something I looked forward to each night of my stay. I dont know if the water was truly a hot springs natural water, but nevertheless it was clean, and the different temperatures of each bath pool were very relaxing. Thank you Kamenoi for a terrific stay! All of the guests were Japanese, making it understanding that no one really spoke English! But again, a terrific stay."