I’ve been vacationing in Destin multiple times a year for over 20 years, and unfortunately, this was by far the most disappointing experience I’ve had.
The condo we booked was not as described. The listing stated there was a sofa bed in the master suite, which was a key factor in our sleeping arrangements. However, the sofa bed was actually in the living room, completely throwing off our plans.
Another major issue was the washer and dryer. The listing clearly stated the unit included an in-condo washer and dryer, which was non-negotiable for us when booking. When the washer didn’t work, we contacted maintenance and were told it had been out of service for over a month—with no signage or prior notice. When I asked how we could get clean towels, I was told we’d need to pay for more. We then attempted to use the coin-operated washers on-site and dry the towels in the unit, only to find out the dryer was also not working—our laundry never dried.
Even more frustrating, the listing still shows the washer and dryer as available amenities, even after we reported the issue. We would not have booked this or any other unit without a functioning in-condo washer and dryer.
Parking was also a mess. The drive designated for arrivals and departures was often blocked by parked cars in both directions, making it difficult to get in or out of the property at times.
The beach rules were excessive and poorly communicated. Personal umbrellas were not allowed anywhere on the property, not even behind the paid beach chair rentals. We had to rent chairs daily just to sit on the beach—something we hadn’t budgeted for. On the third day, I was told I couldn’t even sit in the water in my low beach chair unless I had rented a front-row beach chair. I had been sitting in the exact same spot the previous two days—well in front of the paid rows and not blocking anyone’s view. Front-row rentals were sold out, and I was told I’d have to move. I’ve done my research on public beach access and was under the impression that the wet sand and water are public, but the beach attendant insisted otherwise.
This stay was a huge letdown from start to finish. Between the misleading listing, broken appliances, unreasonable beach rules, and poor management response, I will not be returning to this property—and I highly recommend future guests confirm amenities before booking, especially if washer/dryer access is important to you.