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Reviews of OYO Hotel at Derby Conference Centre

4 out of 5
OYO Hotel at Derby Conference Centre
London Road, Alvaston, Derby, England

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 94 reviews" "
Rating 8 - Good. 33 out of 94 reviews" "
Rating 6 - Okay. 12 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Bruce on Apr 24, 2021
We are glad to see that you have rated us positively, Nick! Do give us more chances to enhance your experience with us. Regards, Bruce

10/10 Excellent

Miss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really friendly staff. A nice room with a very comfy bed
Stayed 2 nights in Jan 2021
Response from Bruce on Jan 17, 2021
Thank you so very much! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Bruce

10/10 Excellent

Grzegorz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Marie on Jan 12, 2021
Thank you so much for the positive rating, Grzegorz! Hope to serve you soon with an amazing stay. Regards, Marie!

10/10 Excellent

Hashem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Bryce on Dec 19, 2020
Thank you so much for the charming rating Hashem. Your review made our day. Have a great day ahead. Regards, Bryce

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for me
Excellent
Stayed 1 night in Nov 2020
Response from Bella on Nov 18, 2020
We are happy to see you liked the stay, Adam! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Bella!

10/10 Excellent

Scott, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly staff everything was perfect for our stay
Stayed 2 nights in Sep 2020
Response from Marie on Sep 24, 2020
Thanks for such a lovely review, Scott! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in a quiet area, plenty of parking space. Not many things to do nearby, you will need a car, or take a 15min bus to the city centre. Dining options very limited (mainly bar service). Full english breakfast available, which is always a plus compared to takeaway bags some hotels have adopted during these Covid times.
Stayed 1 night in Aug 2020
Response from Bella on Sep 20, 2020
Thank you for the wonderful comment, Mathieu! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Bella!

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High recommend for a local stay
This was a really nice and peaceful hotel with good service, easy to find and plenty of parking. On site bar & food, plenty of takeaways locally. Really nice, clean & comfortable bedroom. My only draw back if I had to choose one would have been the shower would have been perfect if there was more power in the flow of water.
Stayed 1 night in Sep 2020
Response from Ammy on Sep 18, 2020
Hi, Scott! Thanks for spending your valuable time writing this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Leo

8/10 Good

David Barry

Liked: Staff & service
Stayed 1 night in Sep 2020
Response from Ammy on Sep 12, 2020
Thanks for the positive rating, David! Hope to welcome you again soon. Regards, Leo

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay.
I do a lot of travelling in my job which means I stay away quite a lot. Being a solo traveller can be very lonely, so having friendly staff is very important to me, so the welcome and chat i had with Richard and Gavin made me feel at home and happy. The food in the restaurant was very good with excellent portion size. I will definitely book here again when I am in the area.
Stayed 2 nights in Aug 2020
Response from Marie on Aug 29, 2020
Thank you for rating us with such awesome words, James! We will strive to keep up with your expectations every time. Regards, Marie!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, I very much enjoyed the breakfast with the friendly staff.
Stayed 5 nights in Jul 2020
Response from Elena on Aug 8, 2020
Thank you for rating us with such awesome words, we will strive to keep up with your expectations every time. Regards, Elena!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant
Really pleasant stay. Helpful staff, clean and smart room, excellent breakfast.
Stayed 1 night in Aug 2020
Response from Cheshta on Aug 6, 2020
Thank you for your appreciation, Elizabeth! We hope to give you consistent service every time. Regards, James

2/10 Terrible

Muhammad saleem

Disliked: Staff & service
Stayed 1 night in Jul 2020
Response from Zack on Aug 7, 2020
Hi, Muhammad! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Zack!

2/10 Terrible

Ian

Stayed 2 nights in Jul 2020
Response from Bella on Aug 4, 2020
Hi, Ian! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Bella!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly staff good room perfect location for a night of entertainment at Rolls Royce Leisure Had breakfast this time which was ok hot food not refreshed quickly enough which meant unable to eat bacon with ordered fried eggs
Stayed 1 night in Feb 2020
Response from Joey on Feb 24, 2020
Hi Patricia, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Joey

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are awesome, friendly and helpful. We lost our charger during the trip from London. The manager gave us his iPhone charger and wanted to give to me to use it during my trip.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 21, 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, breakfast and easy parking
Nice room, breakfast and easy parking
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 17, 2020
Thank you for sharing your seamless experience. We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Ammy.

8/10 Good

A

Stayed 4 nights in Feb 2020

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby city hotel
Hotel excellent, nice breakfast and room clean and pleasant to stay in. Would recommend.
Stayed 1 night in Dec 2019
Response from Ammy on Dec 16, 2019
Great to hear this, Judith! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 Excellent

Jolanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ammy on Dec 10, 2019
Hey, Jolanta, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Nov 25, 2019
Hey, Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful building nicely fitted out and looked a
Great value for money stay over, couldn't fault the place except maybe a way to turn off the heat in the bathroom, beautiful building nicely fitted out and looked after ..
Stayed 1 night in Nov 2019
Response from Ammy on Nov 18, 2019
Thanks for sharing this, Peter! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This is not a 4 star hotel, the bed was a small double the room was small with poor Finish to the decorating,
Stayed 2 nights in Nov 2019
Response from Ammy on Nov 12, 2019
Sorry for the discommode, Julie! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Art Deco styling of the building and it's interior. Loved the reception and the breakfast service. Room / bed, very comfortable. The walk into Derby centre was challenging, especially with a new knee, but Richard on the front desk suggested the bus service which worked fine. I kook forward to returning soon.
Stayed 2 nights in Nov 2019
Response from Ammy on Nov 12, 2019
Pleased to hear your kind words of appreciation. We will try our best to never fail in amazing you every time. Regards, Ammy.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Nov 6, 2019
Hey, Andrew! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Nov 6, 2019
Hey, Noel! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Ammy on Nov 3, 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ammy on Oct 22, 2019
Hey Elizabeth, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ammy on Oct 15, 2019
Hey, Keeley! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Ammy on Oct 15, 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Ammy on Oct 8, 2019
Thanks for rating us superbly, Janice! Glad to know that you loved our services :) Regards, Ammy.

8/10 Good

Steven

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close by to the city center and everywhere we needed to be.
Stayed 1 night in Sep 2019
Response from Ammy on Oct 3, 2019
Thank you for your sweet words. We hope to give you a consistent service every time. Regards, Ammy.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are really friendly and helpful. Room was spotless as was the bathroom! Breakfast is really good value and tasted great!
Stayed 3 nights in Sep 2019
Response from Ammy on Sep 25, 2019
Thanks for such a lovely review. Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

4/10 Poor

Sarah

Disliked: Property conditions & facilities, room comfort
Don’t know where the 4 star rating comes from
Duvet cover ripped, unable to close blind in bathroom, milk in room gone off. Dinner was very nice, breakfast not up to the same standard. Staff were friendly
Stayed 1 night in Aug 2019
Response from Ammy on Aug 27, 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

6/10 Okay

Nazim

Business traveller
Liked: Cleanliness, room comfort
Hotel Needs a refurb
Stayed 2 nights in Aug 2019
Response from Ammy on Aug 9, 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building. Rooms nice and clean with plenty of space. Comfy bed too.
Stayed 1 night in Jun 2019
Response from Richard on Jun 27, 2019
Thank you for your amazing feedback! come back and see us again soon.

10/10 Excellent

Tommu, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very comfortable and will return if ever travel to Derby again.
Stayed 3 nights in Jun 2019
Response from Reservations Team on Jun 22, 2019
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building. Staff are brilliant. Room exceptional clean. Highly recomended
Stayed 4 nights in Jun 2019
Response from Reservations Team on Jun 19, 2019
Thank you for taking the time to review your recent stay with us. we are happy to hear you was happy with your stay and hope to welcome you back again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and impressive hotel.Staff very helpful and the room just right.
Stayed 4 nights in Jun 2019
Response from Reservations Team on Jun 19, 2019
Thank you for taking the time to review your recent stay with us. we are happy to hear you was happy with your stay and hope to welcome you back again soon

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Ok hotel don’t know why it’s 4*
Ok pillows were not overly comfortable and shampoo and shower gel were not replaced for the second day. I would say that this hotel is not a 4* hotel
Stayed 2 nights in Jun 2019
Response from Reservations on Jun 9, 2019
Thank you for taking the time to review your recent stay with us. we value all feedback we receive and please be assured your comments will be passed on to the relevant departments. Thank you for staying with us The hotel rooms will be going through refurbishment over the next 6 weeks. We hope to welcome yo back to see these changes.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, charming building. Good location.
Stayed 2 nights in May 2019
Response from Reservations team on Jun 4, 2019
Thank you for taking the time to review your recent stay with us. we are happy to hear you enjoyed your stay. we hope to welcome you back again soon

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Decent room, terrible food
Stay away from the food! We had to send it back it was that bad. Kudos though, they didn't charge us for the food.
Stayed 1 night in May 2019
Response from Reservations team on May 29, 2019
Thank you for taking the time to review your recent stay with us. we do apologise our food was not to your liking. we do hope to welcome you back again soon

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor rooms good food
Hotel room was very dated. toilet was dirty the food was good and breakfast staff very polite. the room we stayed in felt very old and tired like no updates since 1960’s
Stayed 1 night in May 2019
Response from Reservations team on May 29, 2019
Thank you for taking the time to review your recent stay with us. we appreciate all feedback. we do hope we can welcome you back again soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good night sleep, and checkin and out was quick and easy
Stayed 2 nights in Apr 2019
Response from Richard on Apr 30, 2019
Thank you for your great feedback, we hope to welcome you back soon, Reception

8/10 Good

tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations team on Apr 13, 2019
Thank you for taking the time to review your recent stay. We hope to welcome you back again soon

6/10 Okay

Veena

Liked: Cleanliness, room comfort
It would’ve been nice if the bar was open longer , then rooms carpet was stained and warn..overall it was ok the visit , staff seemed mostly friendly , not sure I would stay again .
Stayed 1 night in Mar 2019
Response from Reservations team on Mar 28, 2019
Thank you for taking the time to review your recent stay with us. we value all feedback we receive and please be assured your comments will be passed on to the relevant departments. Thank you for staying with us

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. Great service and a excelle
Stayed 1 night in Mar 2019
Response from Reservations Team on Mar 23, 2019
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again soon

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value stay
The hotel it self is quite an imposing building and restored to a high standard, staff very welcoming and helpful, room was clean and tidy though carpet a bit stained and could do with replacing , breakfast was excellent. Would stay again and recommend if you want good clean rooms and service at a reasonable rates
Stayed 2 nights in Mar 2019
Response from Reservations team on Mar 20, 2019
Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, lovely staff.
Perfectly placed hotel as I was attending an event at Derby Arena. Lovely hotel with super comfy beds and friendly staff. Check in was easy, quick and was made to feel immediately welcome by Richard who checked me in. Will definitely use again when back in Derby.
Stayed 1 night in Mar 2019
Response from Reservations team on Mar 19, 2019
Thank you for taking the time to review your recent stay with us. we are happy to hear you had an enjoyable stay and we hope to welcome you back again soon