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Reviews of SpringHill Suites by Marriott Deadwood

3 out of 5
SpringHill Suites by Marriott Deadwood
322 Main Street, Deadwood, SD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1000 reviews" "
Rating 8 - Good. 223 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at the end of the strip, but definitely walkable.
Stayed 2 nights in May 2024
Response from Jake - GM on May 21, 2024
Thank you for the review and we appreciate you staying with us!

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hot breakfast. Sausage and eggs.
Stayed 3 nights in May 2024
Response from Jake - GM on May 21, 2024
Thank you for the review and we appreciate you staying with us!

10/10 Excellent

KATHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to downtown Deadwood. Marcus the Bartender was super, and all staff was very helpful and accomodating. Will come back again.
Stayed 1 night in May 2024
Response from Jake - GM on May 17, 2024
Thank you Ed for the top rating! We do celebrate that we have a lot of wonderful staff members, and that you enjoyed our property. We hope you can visit again soon!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool! The room was very nice as well.
Stayed 2 nights in May 2024
Response from Jake - GM on May 17, 2024
Thank you Tanya for the top rating! We do celebrate that we have a lot of wonderful amenities, staff members, and that you enjoyed our property. We hope you can visit again soon!

10/10 Excellent

Jane, Dupo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in May 2024
Response from Jake - GM on May 16, 2024
Thank you for the review and we appreciate you staying with us!

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch * very reasonable rates * beautifully appointed * pool & hot tub the best. Room was given to details on every level.
Stayed 1 night in May 2024
Response from Karen Hinckle Front Desk Supervisor on May 14, 2024
Thank you for the review and we appreciate you staying with us!

10/10 Excellent

Ed, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, staff was amazing room was great and food very good.
Stayed 1 night in May 2024
Response from Karen, Front Desk Supervisor on May 14, 2024
Thank you Ed for the top rating! We do celebrate that we have a lot of wonderful staff members and that you enjoyed our property. Hope you can visit again soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from Karen, Front Desk Supervisor on May 14, 2024
Thank you Nancy for staying with us and taking time to give us such a top rating. Please visit us again.

4/10 Poor

Kayleen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Rm had window overlooking pool. Smell of clorine bad in the room. Thin bedding, like motel 6 thin. Barn door into bathroom has frosted glass. Lights shine right on the bed like 1000 watt bulb. Can't avoid waking someone up at night. Coke was over 5 bucks. Parking was bad. Construction. Casino in complex doesn't pay out so avoid it. Noise from the pool till 10 and then lights from pool area. For Marriott, was a miss....
Stayed 3 nights in May 2024
Response from Karen, Front Desk Supervisor on May 14, 2024
Thank you for taking time to give us a review.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great
Stayed 7 nights in Apr 2024
Response from Karen, Front Desk Supervisor on May 14, 2024
Hello April. Thank you for taking the time to give us a review and we are glad you enjoyed exploring Historic Deadwood!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jake - GM on May 5, 2024
Hello,Thank you for taking the time to share about your stay. We are glad you had a great experience and hope you choose to stay with us again when you come back to Deadwood.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is nice. Would like an exit at end of stairs.
Stayed 1 night in Apr 2024
Response from Steven, Asst. General Manager on Apr 25, 2024
Hello,Thank you for taking the time to share about your stay and we hope to see you again soon!

10/10 Excellent

Celesta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, very clean and well appointed. Felt more like a luxury hotel so it was a great value. The staff was friendly and helpful. The breakfast was great with lots of options. Easy to walk inside to get to restaurants.
Stayed 1 night in Apr 2024
Response from Steven, Asst. General Manager on Apr 22, 2024
Hello,Thank you for taking the time to share about your stay. We are glad you had a great experience and hope you choose to stay with us again when you come back to Deadwood.

6/10 Okay

Jerry, Spokane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was okay, but was not informed about parking fee when I reserved the room. Did not like the fact it was all part of a large casino complex.
Stayed 1 night in Apr 2024
Response from Steven, Asst. General Manager on Apr 19, 2024
Hello,Thank you for sharing about your stay.

10/10 Excellent

Bri

Business traveller
I stay here every year for this event and I will continue to do so for every stay in deadwood!!
Stayed 2 nights in Apr 2024
Response from Steven, Asst. General Manager on Apr 17, 2024
Hello,Thank you for taking the time to share about your stay, We hope to see you again soon!

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So amazing! Clean rooms and areas around the building.
Stayed 1 night in Apr 2024
Response from Karen, Front Desk Supervisor on Apr 15, 2024
Thank you Alex for the review. We are happy to see you enjoyed Springhill Suites and hope you can visit us again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We like how connected this property is to the casinos.
Stayed 1 night in Apr 2024
Response from Karen Hinckle Front Desk Supervisor on Apr 14, 2024
Thank you Alan for the review. We are glad to hear you enjoyed our awesome casino! It has so much to offer along with our food court. We hope to see you again at Springhill Suites!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a quaint location. Convenient with dining options.
Stayed 2 nights in Apr 2024
Response from Steven, Asst. General Manager on Apr 11, 2024
Hello, KristenThan you for sharing about your stay with us and we hope to see you again soon.

10/10 Excellent

michael

Travelled with partner
Liked: Property conditions & facilities
Secure parking, quiet room with temperatures managed well and quietly, excellent, clean breakfast with sufficient seating, food and serving areas separated Appreciated phone call from front desk about an item left in room
Stayed 1 night in Apr 2024
Response from Steven, Asst. General Manager on Apr 3, 2024
Hello, MichaelThank you for sharing about your stay. We hope to see you again soon.

10/10 Excellent

Hannah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came up for at paddy’s day!! Thank you for the amazing stay I know it was well packed & you all did amazing!! Front desk staff so much help to borrowing scissors to making sure my bff was on the room too in case we lost eachother!! Only thing is we were missing bags for our trash- such a little mistake we don’t care about- because rest of the room was flawless!! Thank you again cannot wait to be back! Amazing deadwood experience ☺️
Stayed 1 night in Mar 2024
Response from Karen Hinckle Front Desk Supervisor on Mar 23, 2024
Thank you Hannah for the awesome review and we are thrilled you had a great weekend at Springhill Suites! As we try to be earth friendly, we do not have bags in the room trash cans but we do have them at the front desk for your next visit. Hope to see you again soon!

10/10 Excellent

Patricia, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable stay! Love this property! We hadn’t been to Deadwood in years & decided to take a quick trip! This property is conveniently located & offers great dining options between their property & the others they are connected to! We had a great time!
Stayed 2 nights in Mar 2024
Response from Karen Hinckle Front Desk Supervisor on Apr 8, 2024
Thank you Patricia for the great review. We hope you will be our guest the next time you visit Historic Deadwood.Safe Travels

10/10 Excellent

PAMELA

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 5 nights in Dec 2023
Response from Steven, Asst. General Manager on Mar 13, 2024
Hello Pamela,Thank you for taking the time to share about your stay. We hope you choose us when you come back to Deadwood!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 2 nights in Mar 2024
Response from Steven, Asst. General Manager on Mar 12, 2024
Hello Marsha, Thank you for sharing about your stay with us. Hope you choose to stay with us again when you come back to Deadwood.Thank you!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We did have someone bang on our door at 3:30 am.
Stayed 1 night in Mar 2024
Response from Steven, Asst. General Manager on Mar 9, 2024
Hello,Thank you for taking the time to share about your stay with us. I do apologize for the banging on the door. We do hope you stay with us again when you come to Deadwood.

10/10 Excellent

wilnaldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are here every year
Stayed 1 night in Feb 2024
Response from Karen Hinckle Front Desk Supervisor on Mar 2, 2024
Thank your your return business! We appreciate your loyalty and look forward to seeing you next time! Safe Travels

10/10 Excellent

Clayton, Soldona

Stayed 1 night in Feb 2024
Response from Karen, Front Desk Supervisor on Mar 23, 2024
We are pleased to hear you enjoyed you stay with us at Springhill Suites in historic Deadwood!! Please visit us again Clayton!

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Steven, Asst. General Manager on Feb 22, 2024
Hello Sarah, Thank you for sharing about your stay.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Karen Hinckle Front Desk Supervisor on Feb 18, 2024
Thank you for staying with us at Springhill Suites. We are pleased to hear you had a great stay. Hope to see you again!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, friendly staff. Breakfast ‘buffet’ was no better than a super 8 continental breakfast.
Stayed 1 night in Feb 2024
Response from Steven, Asst. General Manager on Feb 15, 2024
Hello Tim,Thank you for taking the time to share about your stay. We hope you choose to stay with us again when you are back in town!Thank

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. But also the trolly stop is right outside. You can catch that for $2 if you cannot walk downtown. The restaurants inside the location are wonderful! The Mexican restaurant food still tastes wonderful. However they put the sportsbook area right in the middle of the restaurant it isn’t quite as inviting and did not make sense. We did not care for that setting. Before it was cozy quiet and more intimate setting. Now it’s bright and one whole wall is a sports bet television. In fact I was standing right at the host stand and did not realize it was the restaurant. As far as our room goes it was nice as always. However the refrigerator had not been cleaned out. There were still items from a previous guest in there.
Stayed 2 nights in Feb 2024
Response from Steven, Asst. General Manager on Feb 13, 2024
Hello, TerryThank you for sharing about your stay and we are glad you had a great experience. I do apologize about the fridge in your room. We hope to see you again soon.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ok. Small variety of breakfast items, repeated daily. COLD pool.
Stayed 3 nights in Feb 2024
Response from Karen Hinckle Front Desk Supervisor on Feb 13, 2024
Thank you for taking the time to give us a review. Safe travels!

8/10 Good

Randall

Stayed 1 night in Feb 2024
Response from Steven, Asst. General Manager on Feb 13, 2024
Hello Randall,Thank you for sharing about your stay with. We hope to see you again soon!

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent! Room was clean, quiet and comfortable.
Stayed 1 night in Feb 2024
Response from Karen Hinckle Front Desk Supervisor on Feb 11, 2024
Thank you Jody for staying with us at Springhill Suites! We are glad you enjoyed your staff. I will pass the review on to our amazing staff!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karen, Front Desk Supervisor on Feb 5, 2024
Thank you Bridget for the 5 out of 5! We are pleased to see you enjoyed your stay at Springhill Suites. Please come again!

8/10 Good

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, excellent facility.
Stayed 1 night in Jan 2024
Response from Karen Hinckle Front Desk Supervisor on Feb 5, 2024
We appreciate the good review and hope you can stay with us again soon!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I can really complain about is the small parking lot. Otherwise it was such a nice stay. They have adult swim from 9p-11p which is nice because we didn’t bring our children. They have perks for staying there with a card! It’s awesome!
Stayed 1 night in Dec 2023
Response from Steven, Asst. General Manager on Feb 1, 2024
Hello Megan, Thank you for sharing about your stay and we hope to see you again soon!

10/10 Excellent

dirk, sioux falls

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Karen, Front Desk Supervisor on Jan 27, 2024
Hello Dirk! Thank you for staying with us at Springhill Suites! Our team is glad to hear you had a wonderful experience. Please visit us again!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Lots to do and easy access.
Stayed 1 night in Jan 2024
Response from Steven, Asst. General Manager on Jan 25, 2024
Thank you Richard for the review. Glad you enjoyed your stay at Springhill Suites!Please visit us again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I don’t like is that they charge $15 for parking. Other than that, it’s good.
Stayed 1 night in Jan 2024
Response from Steven, Asst. General Manager on Jan 23, 2024
Hello!Thank you for taking the time to share about your stay. We hope to see you again soon

8/10 Good

Suzanne

Stayed 3 nights in Jan 2024
Response from Karen, Front Desk Supervisor on Jan 22, 2024
Thank you Suzanne for staying with us at Springhill Suites during your visit to Deadwood, SD. We hope to see you again in the future!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Steven, Asst. General Manager on Jan 9, 2024
Hello Vicki,Thank you for sharing about your stay with us! We are glad you a had great time. We hope to see you again soon!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We generally always have a good experience.
Stayed 1 night in Sep 2023
Response from Steven, Asst. General Manager on Jan 9, 2024
Hello Cathy.Thank you for sharing about your stay! We hope to see you again soon.Thank you again!

10/10 Excellent

Nick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steven, Asst. General Manager on Jan 8, 2024
Hello Nick,Thank you for sharing about your stay, we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Everything was comfortable & clean.
Stayed 2 nights in Jan 2024
Response from Steven, Asst. General Manager on Jan 8, 2024
Hello!Thank you for sharing about your stay! We hope to see you again soon.

10/10 Excellent

Verla

Stayed 2 nights in Jan 2024
Response from Karen, Front Desk Supervisor on Jan 27, 2024
Thank you Verla for the great review! Please visit us again soon. Safe Travels!

10/10 Excellent

Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steven, Asst. General Manager on Jan 8, 2024
Hello Beth,Thank you for sharing about your stay. Glad you had a great time and hope to see you again soon.

2/10 Terrible

Michael

Stayed 4 nights in Dec 2023
Response from Steven, Asst. General Manager on Dec 31, 2023
Hello,Sorry to hear you didn't enjoy your stay, Please feel free to reach out to us and explain how we fell short.Thank you

10/10 Excellent

Annora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karen Hinckle Front Desk Supervisor on Dec 28, 2023
Thank you for staying with us at Springhill Suites in the beautiful Black Hills. We are please to hear you enjoyed your stay with us and hope you can visit us again

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karen Hinckle Front Desk Supervisor on Dec 28, 2023
Thank you for taking the time to give us a review. Safe Travels!

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Karen, Front Desk Supervisor on Dec 16, 2023
Thank you for staying with us at Springhill Suites and we are pleased to hear you enjoyed you stay. Hope you can visit us again.