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Reviews of At Home Express Tangerine Inn

2.5 out of 5
At Home Express Tangerine Inn
3870 North US 17, DeLand, FL

Reviews

5.0
Rating 10 - Excellent. 9 out of 54 reviews" "
Rating 8 - Good. 6 out of 54 reviews" "
Rating 6 - Okay. 8 out of 54 reviews" "
Rating 4 - Poor. 10 out of 54 reviews" "
Rating 2 - Terrible. 21 out of 54 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

3.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Cory

Travelled with group
Disliked: Cleanliness, amenities
Need mirror in bathroom. Need new beds.
Stayed 3 nights in May 2024

2/10 Terrible

martin

Stayed 1 night in Apr 2024

2/10 Terrible

Delaney

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was dirty and unsafe. Was harassed by the staff and the overall experience was the worst I have had at a hotel. There are sketchy hotels and then there is one, I did not even stay the night. I chose to drive home at 2 am after an exhausting day vs staying there. This is not a safe establishment on all accounts.
Stayed 1 night in May 2023

6/10 Okay

eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The smell of the room was not present. Being a Florida Boy the one roach did not bother me much. so close, the room was freshly painted with nice tile bath but the little things did not mach the new look: heater cover needed paint, furnishings need a coat of paint to hide stains, They may still be working on the updates.
Stayed 1 night in May 2023

2/10 Terrible

James

Stayed 2 nights in Mar 2023

4/10 Poor

Paul

Stayed 2 nights in Mar 2023

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed, needs a good cleaning.
Stayed 1 night in Feb 2023

2/10 Terrible

William J

Stayed 3 nights in Feb 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay in my life
This was the worst place I have ever stayed. When we arrived there was a drunk person by the office. The room was dirty and there we're roaches. No wash clothes or clean towels. Management was a joke. I would never recommend this place to anyone.
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, I did not take my shoes off. The smell is horrible.
Stayed 1 night in Nov 2022

10/10 Excellent

Marcel

Stayed 1 night in Oct 2022

2/10 Terrible

Juan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Evan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Apr 2022

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean room , quite, was just there to lay my head down.
Stayed 3 nights in Mar 2022
Response from Fred, Owner on Apr 15, 2022
Thank you for your review.

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was straight out of the fifties. It's a good thing my wife wasn't with me she would have never stayed there.
Stayed 2 nights in Mar 2022
Response from Fred on Apr 2, 2022
Thank you for taking your valuable time to respond.

2/10 Terrible

Cecil

Stayed 1 night in Mar 2022

2/10 Terrible

Candace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The office was a mess and smelled like stale cigarettes. The room was so disgusting we turned in our key and left we could not even stay there. Filthy stained sheets , a back door to the kitchen that didn't close , it had a 1/2 inch gap. No safety lock on it, anyone could have had a key to it. And it opened to the outside you couldn't even put a chair under the knob. The bathroom was disgusting. I will never book through Expedia again ,they should be ashamed to book that hotel.
Stayed 2 nights in Feb 2022

6/10 Okay

Teresa

Stayed 2 nights in Feb 2022

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Dec 2021

10/10 Excellent

EILEEN A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No need to stay here. 3 dead cockroaches on the floor, pool of brown water on the bathroom floor, mold along the bottom of the walls, and it smelled like a bug bomb. We chose to not stay and surrendered our money, that's how bad it was.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible
Stayed 1 night in Jun 2021

6/10 Okay

Jennifer

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Tangerine
Pretty good..updated room service was crap
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend that anyone stay at this hotel. I surely was shocked when I checked in. Unprofessional check in, the one level hotel was rundown and was obvious it wasn't cared for. The room itself was pretty barren ~ old blankets, dead cricket on closet floor that could have/should have been removed before someone took that room. Hot water took forever to come on, but it finally did. This delightful room cost me around $100! I was shocked at what I got for my money. Again, I don't recommend this motel for anyone.
Stayed 1 night in May 2021
Response from Fred, Owner on Jun 2, 2021
We do not know who the guest was, therefore we look at this as a fake review. as we can not verify any details or the room number.

6/10 Okay

Anthony

Business traveller
Liked: Staff & service
Mid grade level
Flew in very late, at 1am. Had to call the manager to come to door, which understandably, was late and he was not supposed to be working at that time. But the location did allow us to book it after midnight. For the area and timing it was ok. The room was outdated and bed was not too comfortable but the bathroom was remodeled. I was only there for 8 hours so it was ok for that timeframe.
Stayed 1 night in Mar 2021
Response from Fred, Owner on Mar 28, 2021
Thank you for your kind review

2/10 Terrible

Juanita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room
This place is nasty. Ppl live there in the rooms full time. No where to park either. No soap no shampoo no coffee pot. Nothing. Bed spread has burn holes. Entire place was dirty.
Stayed 2 nights in Feb 2021
Response from Owner on Feb 11, 2021
Room was cleaned and inspected, with soap and shampoo, parking was available, we do not put coffee pot in rooms. If you had any problem with the room you could have come to the office.

4/10 Poor

CHRISTINE

Disliked: Staff & service, property conditions & facilities, room comfort
Sleeping in my car has provided a better stay.
The room smelled so horrible. Clean enough but there was only a fitted sheet, flat sheet and coverlet, no blanket. My blacklight flashlight showed clean sheets ( coverlet not so much) but wouldn't recommend touching any surface or the walls. Sad Strip club across the street with cops at it half the night. My boyfriend was offered 30 min with an old stripper for $200, so i can take a good guess at why the cops were there. Also i was meeting someone and called ahead so that they could go ahead and check in but was told no, never had an issue doing this at another hotel, so forget good customer service. When i complained about the room smell was told they hadn't smelled anything. No ice. The fridge was unplugged and never cooled overnight so our bottles of water never cooled. Other patrons looked like they may live there because there was outside children's toys all over the side walk and the couple 2 doors has some issues they really need to work out and a baby that took forever to be quiet. I say this as a mother of 2 with a lot of sympathy for parents. This place may need to change their business model to pay by the hour.
Stayed 1 night in Nov 2020
Response from Owner on Nov 13, 2020
We have no bar and/or no strip club across the street. I do not know where the guests went for the evening but that was not at the motel and the details do not seem to be clear.

8/10 Good

arbutus

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Paul, Bonita Springs

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No sufficient heater, no cable TV, no vent fan in bathroom, no coffee maker or area to get/make coffee, no maid service, no phone, no hair dryer.... in other words no room accommodations or service that would make this close to the >$100.00 spent.
Stayed 1 night in Feb 2020
Response from Fred on Mar 9, 2020
We cannot identify "PAUL", no comment card left in room. We did not have any complaint from guests. We do not know the check-in date. No information to identify the guest or any problem.

10/10 Excellent

pam, addison

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to things we needed to do priced right very friendly and helpful staff will stay again every year now
Stayed 4 nights in Feb 2020
Response from Fred on Feb 26, 2020
Thank you for your positive feedback. See you next visit.

8/10 Good

Bob, Palm Coast, Fl.

Travelled with partner
Liked: Cleanliness, staff & service
Appearance was a little disturbing upon reaching our destination, however very friendly and clean, some long term residents gave the appearance of a noisy environment but very quiet. I fell asleep with the key in my door but no one even attempted to cause any security issue, staff and residents very watchful, aside from the price of this faciloty i eould stay again
Stayed 1 night in Feb 2020
Response from Fred on Feb 16, 2020
Daytona 500 speed weeks are priced as special events.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Orbitz should not be charging more than $40 a night for this place. It is as bad as it can get when it comes to motels. Roaches, blood spots, dirty sheets, cigarette burns in the mattress. Whole place smells like cigarettes. I got charged $100 total for this room for one night, absolutely ridiculous. I just needed a quick place to sleep for a few hours and every other hotel in the area was sold out so got stuck staying here. At least nothing of mine got stolen but maybe I was lucky.
Stayed 1 night in Jan 2020
Response from Fred on Feb 16, 2020
Next time guest should stay at another motel which is not sold out and in a distant city to get a lower rate.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst places I've stayed at
I stayed here for one night and wasn't expecting much. Unfortunately, it didn't even live up to that. Both the room and bathroom were dirty, and the bed was rock hard and very uncomfortable. The unplugged mini fridge's door was left open and had rust in it. The cheap bathroom towels were rough on the skin and the toilet paper was ridiculously thin. Overall, not a pleasant experience.
Stayed 1 night in Nov 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Opinion Counts :
I live in Deland.. Hurricane Dorian was coming this way.. and decided on the Tangerine Inn. It was clean and comfortable. Bed was awesome.and recently remodeled . My room had a refrig and micro.. Very sound proof and appreciated the accommodations. ;-) Just wish this place allowed pets, especially during a hurricane :-(
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
It is old and the place was not something I would have my yard dog stay at. It had a lot of remodeling done to it but it had a bad smell in both rooms they tried to put me in. So I didn't even stay there and I spent 200.00 on it just to leave after 10 minutes later.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

not worth what we paid
The AC did not work for the 2 days we were there. The toilet was leaking, and the shower barely got hot.
Stayed 2 nights in Feb 2019
Response from fred on May 7, 2019
AC worked fine. Toilet DID NOT leak but the guests who complained did not close the shower curtain and the water leaked onto the floor. Hot water takes a couple minutes not instant.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing to like. we had some of our own blankets in the car and used them. they refused wash cloths. floors pitifully dirty. cobwebs every where. this was the most disgusting place I have ever stayed. it should be closed and torn down. no place to park except on the entrance road. this was truly the most disgusting place I have ever stayed and wouldn't have except they had charged my cc three days before arrival.
Stayed 2 nights in Feb 2019
Response from Fred on May 9, 2019
These "guests" are total liars. Very clean, no cobwebs. Amazingly these "guests" never stayed in a motel before because Expedia's policy is to charge the credit card immediately when the "guest" takes a discount.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nites at Tangerine Inn
TheTangerine Inn was just fine.Simple,clean,nice mattress,quiet-not fancy-but nice.
Stayed 2 nights in Feb 2019
Response from fred on Feb 22, 2019
Thank you for staying with us. We appreciate you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Fred on Aug 31, 2018
Thank you for your review. I hope that you liked the new vinyl windows which are much quieter for our guests.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches anyone?!
There was a huge cockroach on the wall when we walked into our room. The man at the front desk was very unpleasant and extremely rude.
Response from owner on May 12, 2018
We can't take your anonymous complaint seriously. Florida is known to have Palmetto Bugs that can fly. These are not German cockroaches.

6/10 Okay

annie, orlando

Liked: Cleanliness
Clean and basic
Adding a coffee pot an extra rubbish bin and a hook on the bathroom door would have made this very clean but basic room nicer
Stayed 1 night in Apr 2018
Response from owner on May 12, 2018
Thank you for your suggestion. We have considered this and decided we wouldn't want anyone to burn themselves by spilling hot coffee or tea.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from owner on May 10, 2018
Thank you Maria. We are happy that we made you happy.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
picture not worth 1,000 words.
internet not working. Small amenties like tv schedule, better pillows... missing.
Stayed 2 nights in Feb 2018
Response from Fred on May 9, 2019
Thank youl, we have replaced all the pillows and internet code is available at front desk. The locks are Quickset and approved by the lock industry.

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
Pass on this place
Unfriendly check in. Office clustered and dirty. Room large but very poorly furnished, bed fair, cheap towels no washcloths and no blanket. Very overpriced for what received.
Response from Fred on May 7, 2019
Our previous guests had no complaints, but some guests are always dissatisfied.

6/10 Okay

Tommy, deland fl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice and clean. Base board heaters suck, cold ass
Very nice staff. Freshly updated. Needs additional heating.
Stayed 1 night in Dec 2017

8/10 Good

Bill, Englewood, Fl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and rooms were very clean.
By the exterior and knowing this is an old motel, the rooms were very clean and comfortable beds. Nice Interior paint. The staff was very friendly.
Stayed 2 nights in Nov 2017
Response from Fred on May 7, 2019
Thank you for your review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasent supprise
Room was clean, recently remodeled. A few baseboards missing. Front desk was very nice. TV has antenna reception, and works well. Bed was comfortable.
Stayed 3 nights in Nov 2017
Response from Fred on May 7, 2019
Thank you for your review. Remodeling is finished.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing
I appeared at this hotel and found it was unsuitable and cancelled my reservation in person. This is a one level motel and not a hotel. It seems that this place in a residence off a highway. This room I was scheduled for did not seem very secure as the back door (on ground level) was in a kitchen location. I was told that the place was under renovation, however was still not suitable and the location was not good. The room was clean, yet the place appeared dingy. I would not recommend this place as a hotel.
Stayed 2 nights in Jul 2017
Response from POSTED BY OWNER on Jul 22, 2017
Guest was asked to cancel their reservation with Expedia, but guest failed to do so and was charged for one night. The room is NOT dingy. The guest was given a kitchenette when they only reserved a motel room. This is a motel and NOT a residence. After checking with Expedia, the guest was told that the room WAS NOT a multi-level motel. This customer is VERY UNGRATEFUL and posted a FAKE REVIEW.