DeAnza College Tours and Activities

Thank you for giving my family the pleasure of staying in your home

The host's demand for an additional nightly fee for a third guest was completely unreasonable and misleading. I specifically pointed out that when making the reservation, the total price was exactly the same whether I selected 2 or 3 guests. Yet she refused to acknowledge this and repeatedly insisted that it was the company's policy. If that's truly the company's policy, then the additional fee should be clearly disclosed and reflected in the total price before guests confirm their reservations. Demanding additional payment after a reservation has already been made, especially when the booking system clearly shows no price difference between the two guest counts, is deceptive, unprofessional, and completely unacceptable.