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Reviews of The George, Sure Hotel Collection by Best Western

3 out of 5
The George, Sure Hotel Collection by Best Western
B6275, Darlington, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 143 reviews" "
Rating 8 - Good. 34 out of 143 reviews" "
Rating 6 - Okay. 11 out of 143 reviews" "
Rating 4 - Poor. 4 out of 143 reviews" "
Rating 2 - Terrible. 3 out of 143 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food options for an evening meal were limited but what we had was very nice although quite expensive. Room was comfortable and clean however we had booked for two double beds and what we got was one double, one single and one tiny much lower to the floor fold out bed. Thankfully my children are only small as the fold out bed wouldn’t have been comfortable or suitable at all for an adult or older child. All of the sockets in our room went off on the night. Staff came along as soon as I called and the issue was sorted with 5-10 minutes.
Stayed 1 night in May 2024
Response from Nathan on May 20, 2024
Thank you for your review Amanda I am sorry to hear about the issues regarding your bedroom I will look into why this was the case and hope we can welcome you back soon

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suited our purpose very well as last time we stayed.
Stayed 1 night in Apr 2024
Response from Nathan on Apr 29, 2024
Thank you for the review, we hope to welcome you back soon!

10/10 Excellent

Karen

Travelled with partner
Enjoyable stay. Friendly staff. Lovely breakfast
Stayed 2 nights in Mar 2024
Response from Nathan on Apr 1, 2024
Thank you for the lovely review Karen, we hope to welcome you back to the hotel again soon!

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful B&B
A lovley place to stay. The surrounding area was beautiful the room was very spacious. The staff were ver very friendly and helpful. The food in the pub was very nice aswell. I would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Nathan on Mar 10, 2024
Thank you for the amazing review Gemma, We are very glad you enjoyed your time with us and hope we can welcome you back again soon!

8/10 Good

trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Food was ok, expected better. Rooms and location are outstanding
Stayed 1 night in Feb 2024
Response from Nathan on Mar 10, 2024
Thank you for the review we will take your feedback on the food and pass this to our kitchen team but we are glad you enjoyed the rest! I hope we can welcome you back soon!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023

10/10 Excellent

romany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel! Highly recommended!
I really enjoyed my stay at The George. I needed to drop my bags and return late and Karen on reception was very kind enough to let me check in early. My room was perfect, a good high pressure shower, luxury toiletries and a really good mattress with beautiful sheets. I'd certainly come back and give it top marks!
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room and a nice breakfast with great service! Commutable to A1 so perfect for what I needed.
Stayed 1 night in Dec 2023

8/10 Good

Krysette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Lovely location, friendly helpful staff, arrived during power cur, not their faiult. Unfortunately the chef didn't turn up so that we could have the hot breakfast that we had paid for in advance, so we had a cold one instead. Mattress was old and could feel the springs.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms
There was a power cut in the village when I arrived to check in but the staff were dealing with the situation as best they could. Once I was able to check in, the room was amazing. Very spacious with a sofa area and a huge bathroom. The mattress was a bit too soft for my liking, but otherwise a very restful night.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend a visit
Lovely dog friendly country pub feel. Nice annexe room, comfy, clean and spacious. Nice and quiet. Food was tasty and very filling breakfast. Definitely well worth a visit and good value for money
Stayed 1 night in Nov 2023
Response from Nathan on Nov 13, 2023
Thank you for the wonderful review we hope to see you again soon!

6/10 Okay

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nathan on Nov 13, 2023
Thank you for taking the time to write this review I am sorry to hear that your expectations weren't met, as the new General Manager in the business I very much hope to deliver a 5* service to all of our guests. I do hope we can welcome you back in the future and this is the case

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nathan on Nov 13, 2023
Thank you for the wonderful review we hope to see you again soon!

4/10 Poor

Erwin

Disliked: Cleanliness, property conditions & facilities
Disappointed dirty hotel
The George hotel has seen far better days. The photos on the website don't portray HOW the hotel is today. The room was filthy (Under the bed there were numerous items including tablets and rubbish by far the worst item found was a pair of dirty pants) The manager did move us to an alternative room. In summing up I feel the whole hotel requires investment and a deep clean. 114 characters
Stayed 2 nights in Oct 2023
Response from Nathan on Nov 13, 2023
Thank you for taking the time to write this review I am sorry to hear that your expectations weren't met, as the new General Manager in the business I very much hope to deliver a 5* service to all of our guests. I do hope we can welcome you back in the future and this is the case

8/10 Good

Darren

Stayed 4 nights in Oct 2023
Response from Nathan on Nov 13, 2023
Thank you for the wonderful review we hope to see you again soon!

8/10 Good

Kelvin

Stayed 2 nights in Oct 2023
Response from Nathan on Oct 20, 2023
Thank you for your review we hope to have you back soon!

10/10 Excellent

Elaine

Stayed 1 night in Oct 2023
Response from Nathan on Nov 13, 2023
Thank you for the wonderful review we hope to see you again soon!

10/10 Excellent

Graham

Stayed 1 night in Sep 2023
Response from Nathan on Oct 20, 2023
Thank you for your review we hope to have you back soon!

2/10 Terrible

katrina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nathan on Oct 20, 2023
I am very sorry to hear that you did not enjoy your stay with us please reach out to us and I will look into this

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service
Billing confused me but i was not alone staff didn't understand it either.
Stayed 1 night in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited our needs for an overnight stay on the way North.
Stayed 1 night in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

W

Stayed 1 night in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights for a local wedding near the property. It has recently re opened after some refurbishment I think. Great location. Room was good but my shower was a small one ( other rooms were different) Tea, Coffee, Water and biscuits supplied in room. Along with a fan ( hot & cold) and a iron.
Stayed 2 nights in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Keely

Stayed 1 night in Sep 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Mrs Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
We did have an issue with one of the rooms but the hotel dealt with it straight away and we could not fault the service and the way in which the staff dealt with it. We love staying here and will stay here again.
Stayed 1 night in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Ashad

Travelled with family
Liked: Amenities, property conditions & facilities
Nice location
Stayed 1 night in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

6/10 Okay

Kevin

Stayed 1 night in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for taking the time to review our hotel, I am sorry that we did not meet your expectations. As the new General Manager I will be looking into the points you have raised and ensuring they are dealt with. I very much hope that we can welcome you back to The George in the future to give you the 5* service we will be striving to achieveMany Thanks

8/10 Good

Dave

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Give maintainance a proper toolkit.
Ill go through the best bits first , check in was easy, I was given all the details I needed . The room had a nice river view, the bed was ok for wife but a bit hard for me ( but thats just a personal choice) . Tv was painfully slow to use ( how do you get a slow tv!) . So now to the reason it didnt get top marks .. As we walked to the room over a courtyard there were 2 discarded muffins sat on the windowsill next to the door , they were there the next day altho cleaning staff were stood almost next to them .. also just near the courtyard numerous tables had leftovers which weren't being picked up ( it wasnt busy) including unbelievably a used nappy on the table. ( there are some horrible people). Ok i may be nitpicking but it didnt give a good vibe .. Now the title ... it seemed that every door handle was either loose or repaired with 2" screws . The annexe main door had all 4 screws loose , the fire door on the first floor had a screw with the head damaged sticking out dangerously and the room door felt like the mechanism was about to come away every time you shut it from the outside. And the toilet in the room wasnt the most stable and again the 2" screws were evident . So overall staff in the pub were great, any food we had was great , the actual rooms were clean enough but the communal areas in the annexe although painted just gave a tired and unloved impression.
First floor fire safety door
Nice river view.
Stayed 1 night in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for taking the time to review our hotel, I am sorry that we did not meet your expectations. As the new General Manager I will be looking into the points you have raised and ensuring they are dealt with. I very much hope that we can welcome you back to The George in the future to give you the 5* service we will be striving to achieveMany Thanks

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Lovely friendly staff & great breakfast
Stayed 2 nights in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Leeanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay staff very friendly very welcoming with dogs very clean and lovely views
Stayed 1 night in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

BA

Stayed 1 night in Aug 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Nathan on Sep 27, 2023
Thank you for the wonderful review we hope to see you again soon!Many Thanks

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marc Dixon on Aug 6, 2023
Thank you for your 5/5 review! I will ensure this is past onto the team at The George. Regards, Marc Dixon General Manager

6/10 Okay

Robert

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Marc Dixon on Aug 6, 2023
Thank you Robert for taking the time to review your stay at The George. Regards, Marc Dixon General Manager

10/10 Excellent

Tina

Stayed 1 night in Jul 2023
Response from Marc Dixon on Aug 6, 2023
10/10? WOW...Thank you!I will ensure this is past onto the team at The George. Regards, Marc Dixon General Manager

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Would not recommend the room above the bar.. was a little noisy and was woke up early. Apart from that .. it was a lovely stay! Brilliant views at breakfast over the river and bridge..
Stayed 1 night in May 2023
Response from Marc Dixon on Aug 6, 2023
Thank you for your 5/5 review! I will ensure this is past onto the team at The George. Regards, Marc Dixon General Manager

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel, lovely breakfast, staff are excellent and always go the extra mile to help. Pub has beautiful beer garden on the riverside, reached down a long flight of steps. Will be stopping here again.
Stayed 5 nights in Jul 2023
Response from Marc Dixon on Aug 6, 2023
Thank you Christina for your 5/5.I will ensure this is passed onto the team. Regards, Marc Dixon General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff in a historic and very cool place. We were very happy.
Stayed 1 night in Jul 2023
Response from Marc Dixon on Aug 6, 2023
Thank you for your 5/5 review! I will ensure this is past onto the team at The George. Regards, Marc Dixon General Manager

10/10 Excellent

Gill

Stayed 1 night in Jul 2023
Response from Marc Dixon on Aug 6, 2023
10? We love high scores at The George, thank you! Regards,Marc Dixon General Manager

6/10 Okay

Andrew

Stayed 1 night in Jul 2023

8/10 Good

Sally

Stayed 1 night in Jul 2023
Response from Marc Dixon on Aug 6, 2023
Thank you for your review. I will ensure this is past onto the team at The George. Regards, Marc Dixon General Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Marc Dixon on Jul 6, 2023
Thank you for your 10/10 review. We are thrilled you enjoyed your stay with us.We hope to see you again soon!Regards, Marc Dixon General Manager

10/10 Excellent

Sylvia j

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely clean Hotel fantastic staff,beautiful food
My birthday treat off my husband for two nights,hotel in great spot for visiting other places like Durham City, Staff fantastic, nothing too much trouble,Everything spotless including headroom, I would highly recommend this very friendly Hotel
Stayed 2 nights in Jun 2023
Response from Marc Dixon on Jul 6, 2023
Happy Birthday! ;-)Thank you for your raving review, massively appreciate. Regards, Marc Dixon General Manager

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2023
Response from Marc Dixon on Aug 6, 2023
Thank you for your 5/5 review! I will ensure this is past onto the team at The George. Regards, Marc Dixon General Manager