Lobby sitting area

Reviews of DoubleTree by Hilton Boston North Shore

4 out of 5
DoubleTree by Hilton Boston North Shore
50 Ferncroft Rd, Danvers, MA

Reviews

7.8

Good

Rating 10 - Excellent. 674 out of 1546 reviews" "
Rating 8 - Good. 356 out of 1546 reviews" "
Rating 6 - Okay. 232 out of 1546 reviews" "
Rating 4 - Poor. 158 out of 1546 reviews" "
Rating 2 - Terrible. 126 out of 1546 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

I have stayed there many times! I would recommend it to everyone!
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Henry, it's a delight to hear that you've greatly enjoyed your multiple stays at the DoubleTree by Hilton Boston North Shore. We truly appreciate your kind recommendation to others. We eagerly anticipate your next visit with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Jennifer, thank you for choosing to stay at the DoubleTree by Hilton Boston North Shore. It's great to know you had a wonderful experience. We sincerely appreciate your high rating on Expedia and hope to see you again soon.

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, could use some furniture updating. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Gail, thanks for your positive review. We're elated to hear that you found DoubleTree by Hilton Boston North Shore to be a nice place to stay and that our bed added comfort to your stay. Your suggestion about updating the furniture is acknowledged and will be taken into consideration. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Jeff

Travelled with family
I left behind an expensive infr red medical light in the room. It had to have been seen by staff, and yet it can’t be found.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
We appreciate your feedback, Jeff.We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Please reach out to Laura Cardona directly, they would be happy to look into this for you.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

delilah

Liked: Staff & service, amenities, property conditions & facilities
I loved how friendly the staff is, and a quick check in process.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Delilah, thank you for sharing your wonderful experience at the DoubleTree by Hilton Boston North Shore. We're pleased you appreciated our efficient check-in process and the warm welcome from our team members. We look forward to your next visit.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Bottled water was expensive!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Jessica, thank you for your review. At DoubleTree by Hilton Boston North Shore, we're glad to hear your overall stay was satisfactory. We note your concern regarding the pricing of bottled water and will ensure your feedback will be evaluated as part of our continuous efforts to serve our guests better. We hope to see you again the next time you're in the North Shore area.

10/10 Excellent

Christabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often for business travel and it’s always a great place to land- good location, quick and easy check in/check out, helpful staff, I can usually find a deal, comfortable beds.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Christabeth, thank you for your kind words. It's wonderful to hear that DoubleTree by Hilton Boston North Shore consistently meets your expectations, particularly with our prime location and efficient check-in/check-out process. Our team members strive to provide a helpful and comfortable environment for all our guests. We appreciate your continued patronage and look forward to welcoming you back on your next business trip.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in staff. Nice service facilities, gym restaurant etc.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Tom, it's wonderful to hear about your positive experience at DoubleTree by Hilton Boston North Shore! We truly appreciate your kind words about our team members during check-in and the services they provided. It's fantastic that our fitness center and restaurant met your expectations. We warmly welcome you back anytime you're in Boston!

6/10 Okay

Willie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Willie, thanks for taking a moment to rate your recent stay. It seems there may have been some areas that fell short of expectations. We're committed to making all of our guest experiences positive and your feedback would greatly help us improve. We hope for another opportunity to provide a superior experience on your next stay.

8/10 Good

Sheyna

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to get away with ur family
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Sheyna, it's wonderful to hear you had a positive getaway with your family at DoubleTree by Hilton Boston North Shore. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was supposedly not showing up It took almost 30 minutes to check in and then they weren’t able to give me a room with a king bed so i had to stay in a double, It was very inconvenient since i had made the reservation weeks in advance I’ve used Expedia many times and never had an issue but lately it’s been nothing but problems
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Amanda, your recent experience with us is certainly not reflective of the smooth and efficient service we aim to deliver. We apologize for the time it took for you to check in and the accommodation not meeting your initial preference. Your feedback is essential in helping us refine our process and we appreciate you bringing this to our attention. We're confident your next visit will be much more satisfying if you grant us the opportunity.

10/10 Excellent

evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the family rooms. Only thing i would add is nightlight on the kids side as i have a child who has anxiety and likes light.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Evelyn, we're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Boston North Shore, particularly appreciating our family rooms. We value your suggestion on adding a nightlight for the kids area; feedback like this helps us enhance our guest experience. We look forward to welcoming you and your family back on your next visit.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
My family had a great time!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Ashley, it's wonderful to hear that your family thoroughly enjoyed their experience at DoubleTree by Hilton Boston North Shore. We love to offer our guests a delightful stay and your feedback certainly brings smiles to our team members' faces. Do come and visit us again soon!

4/10 Poor

Maryann

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the usual standards of a Hilton. Old and rundown furniture and rugs in rooms, dirty windows. Waitstaff at dinner time was very un-enthusiastic to say the least. Food at breakfast, especially my omelet, was the worst...couldn't eat it.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Maryann, we appreciate your feedback. It's regrettable to hear that aspects of your stay didn't meet your expectations. We believe in continuous improvement and sincerely apologize for the less than stellar conditions you experienced. Similarly, your dining experience is not indicative of the high level of service we strive to provide. Your feedback will be shared with our colleagues and reflected upon in future improvement plans. We hope to have the opportunity to provide an exceptional experience on your next visit.

2/10 Terrible

Arlene

Travelled with family
Disliked: Staff & service
The front end staff was rude, the service overall was not good. If things don't change I can see it closing down
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Arlene, it's disappointing to hear about your recent experience. Top-notch service is our primary goal, so it's regrettable to know we didn't meet your expectations. We're constantly working to improve our guest experience and your feedback is invaluable in this process. We genuinely hope you'll revisit us in the future to see the positive changes we're implementing.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, clean and smelled good. They had aloof the amenities I needed. Free parking Starbucks in the lobby on site dining and a watermark
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Kelly, it brings us joy to hear your fantastic comments about DoubleTree by Hilton Boston North Shore. We're thrilled to know our cleanliness, delightful aroma, and ample amenities, including complimentary parking, on-site Starbucks, and dining options met your needs. Don't forget our water park is always here for you! We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Rachel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed because someone vomitted and no one was as on staff to clean it. Due to April break the park rate increase and no discount was offered to guest. Also, the hotel on the first and second floor reeked of cigarette smoke while little children ran around unsupervised. The clerk at the front desk never sent the additional towels we requested because while the pool was opened before it was closed the pool area ran out of towels. It was a such a crap show and I am never going to stay at this hotel EVER again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Rachel, it's unfortunate to hear about your disappointing experience. Regrettably, sometimes, unpredictable incidents such as the pool situation arise, but we make an effort to address these as quickly and efficiently as we can. In terms of the smoke smell you noted and the unsupervised children, we always strive to maintain a clean, family-friendly environment, and apologize if this was not your experience. It's regrettable as well to hear about the issue with the towels. We're constantly working to improve our services and appreciate your input. We hope you'll reconsider and give us another chance to provide the quality stay you expected.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for outstanding accommodations.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Dale, it's fantastic to hear about your positive experience at the DoubleTree by Hilton Boston North Shore. We appreciate your recognition of our stellar accommodations and we look forward to offering the same excellence in service during your next visit. Safe travels till then!

2/10 Terrible

Trey

Disliked: Staff & service, property conditions & facilities
This has turned into a party hotel. Not going back.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Trey, it's regrettable to hear that your recent experience didn't live up to expectations. We aim to offer a tranquil atmosphere and we're sorry this wasn't what you encountered. We'll certainly discuss your feedback with management to ensure we maintain a peaceful environment that everyone can enjoy. We would like to offer you a more balanced experience should you choose to return.

10/10 Excellent

Zeiza, Dorchester

Liked: Staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Zeiza, it's heartening to know that you had an enjoyable stay at the DoubleTree by Hilton Boston North Shore. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Kathy, Morgantown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly and the hotel had many options of things to do such as the pool, gym and coffee shop.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Kathy, it's pleasing to see that you had a terrific stay at DoubleTree by Hilton Boston North Shore. We're thrilled to hear how much you relished the various amenities, including the pool, fitness center, and coffee shop. Furthermore, it's great to see our team members made a positive impression on you with their cordial hospitality. We anticipate welcoming you back in the future for another fantastic stay!

10/10 Excellent

Patrick, Southfield

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Thanks for the fantastic rating, Patrick!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Boston North Shore. We're all looking forward to your next stay with us.

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
К
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Nataliya, thank you for taking the time to share your experience at DoubleTree by Hilton Boston North Shore. It's wonderful to see that you had a five-star stay! We look forward to welcoming you back in the future.

4/10 Poor

Blanca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the pool being closed for 2 days, we caught a cleaning person inside our room as we were walking outside the elevator. We distinctly said we did not need any services other than more clean towels and toiletries-we would order them and would get them delivered. The water park on Saturday was out of control as people from the water park were entering the hotel pool. The hotel pool was a disaster on Saturday. The guy at the reception table was on his phone and chatting with his friend. Everyone was allowed to enter the pool. The pool was area was a mess. Then closed for 2 days. Disappointed bc this is our go to hotel for 3 yrs in a row. I don’t think we willl be coming back to this place again.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Blanca, it's disheartening to hear about your recent experience. We regret that certain incidents during your stay didn't meet your expectations, particularly concerning the pool area and the unscheduled cleaning of your room. Our hotel prioritizes the wishes of our guests, hence your feedback is quite vital. In relation to your comment regarding our colleagues' approach, we've noted it and will use your insights to improve. We understand you're disappointed and considering alternative options, but we would be grateful for a chance to regain your trust and deliver the exceptional service you've known us for in the past.

10/10 Excellent

Dinora

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Thank you for the perfect rating, Dinora!We are very pleased to hear that you had a wonderful stay at DoubleTree by Hilton Boston North Shore. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Julia, it's wonderful to see your top-rated experience at DoubleTree by Hilton Boston North Shore. We appreciate you taking the time to rate us and we're looking forward to welcoming you back soon.

8/10 Good

Andre

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Andre, it's great to see that you had a positive experience at DoubleTree by Hilton Boston North Shore. Your high rating is appreciated and we hope to welcome you back soon.

2/10 Terrible

Desserae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been here numerous times and never had a bad experience until this stay.Nasty pool water, to many people at once in pool.Had to call multiple times for room service and still never received the items I asked for ,bad light sockets.Never received my warm chocolate chip cookies at check in! Horrible stay all around and don't think I will be back!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Desserae, we regret to find that your recent stay did not meet your expectations - especially regarding the pool and room service experience, as well as missing out on our traditional warm cookies. Your feedback is greatly appreciated as we continually strive to better our guest experience. We hope to have the opportunity to transform your perspective about your stay in future.

8/10 Good

Isis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience for me and my children thank you
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Isis, it's truly comforting to hear that both you and your children had a pleasant experience at DoubleTree by Hilton Boston North Shore. We sincerely appreciate your kind words and we anticipate the opportunity to host your family once again in the future. Thank you for choosing us.

6/10 Okay

Tasha Ann, Chicago

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
We appreciate the feedback, Tasha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Akeha

Travelled with family
Liked: Cleanliness, staff & service
It's decent, and i was grateful that there were available. The 2 toddler beds were a cute idea! That being said, there were some things I thought could be improved. - There was no bath plug. I used my heel to keep the water in the tub to have a warm bath. - The beds were not very comfortable. - I wished they had tooth brushes and a hair brush, and some water bottles in the room. But for the last minute need, and the price and the size of the room, I am still totally grateful for the experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Akeha, we appreciate your feedback. It's wonderful to hear you found availability at the last minute and that the room size was satisfactory for you. We also took note of your points that could have elevated your stay, such as a bath plug as well as the presence of additional amenities like a toothbrush and a hairbrush. Enhancing guest comfort is always our priority, and your feedback is invaluable. We hope to improve on these factors to ensure a better experience next time. Thank you and we hope to welcome you back.

6/10 Okay

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a remodel asap! Dirty!
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Vivian, we appreciate your feedback and your desire to see updates happen to our property. We also regret that the cleanliness didn't meet your expectations. Please know that we work hard to maintain high standards and your input will guide us in enhancing our services. We hope for a chance to better serve you during your next stay.

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thanks for the 4/5 rating, Thomas!We're thrilled you enjoyed your time at DoubleTree by Hilton Boston North Shore so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Tong, thank you for choosing the DoubleTree by Hilton Boston North Shore. We are thrilled to note that your stay met your expectations. We are excited to welcome you back for another perfect experience.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
well I got ready to shower on check out day and didn't have any hot water, had to get another key and go three more floors up to shower.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Roy, it's regrettable to hear about the inconvenience you experienced with the hot water during your stay. We're sorry that we weren't able to rectify the situation more conveniently. We're taking note of your feedback and working towards streamlining similar processes in the future. Thank you for bringing this to our attention.

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Property conditions & facilities
Everything was perfect for my sons 10th birthday
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Carmen, we're delighted that DoubleTree by Hilton Boston North Shore could be part of your son's memorable 10th birthday celebration! Our team members constantly strive to create a wonderful experience for our guests. We warmly appreciate your feedback and can't wait to welcome you back for future celebrations.

6/10 Okay

Prabhat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I wanted to check out 1 hour later (at 12pm) but staff at the front desk refused. Hotel was noisy and sounds from neighboring rooms kept coming the entire night.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Prabhat, we appreciate your feedback regarding your recent visit. It's unfortunate to hear about the mix-up with your checkout time and the unexpected noise levels. Please understand, our team members aim to uphold efficient operations and a peaceful atmosphere, though it appears we may have missed some marks during your stay. Rest assured, your observations are valuable and they will prompt introspection for enhancing our guest services for the future.

2/10 Terrible

Katherine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am not a fancy person when I am traveling, however I feel like I need to make people aware of this place. Everything beyond check in was deplorable. Pool and hot tub was way beyond capacity. Unsupervised children everywhere. Teens drinking alcohol in the hallways. Guest was extremely over served and acting inappropriate in the bar, staff actually kept buying him drinks after this?! Got food poisoning from the hotel restaurant. Felt extremely unsafe walking the halls at night. Not sure what could've made this stay worse than it was. Stay far far away from this place.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Dear Katherine,We are sorry to hear that your stay with us didn't exceed your expectations—as we always strive for that. We do have Hotel Security and our hotel is very safe, also we have professional bartenders and all our Lounge employees are TIPs certified. Thank you so much.

8/10 Good

Rodacheka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and family friendly
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Rodacheka, it's wonderful to hear that you and your family enjoyed your stay at DoubleTree by Hilton Boston North Shore. We always strive to provide a comfortable and enjoyable experience for all our guests, and we're pleased we were able to meet your expectations. We hope to welcome you back in the future.

4/10 Poor

Emanuel

Disliked: Cleanliness, property conditions & facilities
It rained the night of my stay and water was leaking around the window, bathroom door had something spilled on it that wasn’t cleaned. The carpet was not vacuumed
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Emanuel, we regret to hear about the issues you encountered during your stay. We strive for absolute cleanliness and comfort for all our guests. We apologize for the inconvenience you experienced and ensure that such scenarios are not the norm. Your feedback has been taken into consideration for meaningful improvements. Thank you for bringing this to our attention.

8/10 Good

Mélanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was ok, I have nothing to say
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Mélanie, it's great to know your stay at DoubleTree by Hilton Boston North Shore was satisfactory. If you have any suggestions or details to share from your experience in the future, we would appreciate it as we're always striving to improve our services. Looking forward to welcoming you back soon.

10/10 Excellent

Erika

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 26, 2024
Erika, it's wonderful to learn that your stay at DoubleTree by Hilton Boston North Shore was a success. We certainly appreciate your high rating. Our team looks forward to welcoming you back for another memorable visit soon.

8/10 Good

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had loud neighbors
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Thomas, it's regrettable to know that you experienced disturbances from adjoining rooms during your stay. We take the comfort of our guests seriously, and your feedback is extremely valuable to us. If ever in the future your peace is disrupted, please do not hesitate to contact our team members, as they're always ready to assist. Your comment will be considered as part of our assessment for continued improvement. We hope you'll consider the DoubleTree by Hilton Boston North Shore for future stays.

6/10 Okay

susan

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a very tired property. Dated old rooms. HVAC needs updating, many in our party could not control temps in their rooms. Not the cleanest feeling in the rooms.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Susan, your review is greatly appreciated, it is with feedback like yours that we can strive to make improvements. We're sorry to hear that there were issues with the temperature control in the rooms. Rest assured, we are always working towards maintaining our facilities to ensure the comfort and satisfaction of our guests. We're saddened to learn you felt the cleanliness didn't live up to your expectations. Our housekeeping team always strives to maintain high standards of cleanliness. We value your observations and will certainly use them to enhance our guest experience. Thank you again for your input.

8/10 Good

Crystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Crystal, thank you for the wonderful rating of DoubleTree by Hilton Boston North Shore! We appreciate it and look forward to welcoming you back in the future.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
This place was HUGE! Many, many families, so lots of screaming kids running around. It was not quiet. The pool was full the entire stay. Would have appreciated more dining options in the hotel itself, but there was a lot in the surrounding areas. It's a fine place to stay, the room was spacious, but the lack of included breakfast and overall busyness was not conducive to relaxation.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Erin, thank you for sharing your impressions of your recent stay at the DoubleTree by Hilton Boston North Shore. We appreciate your note about the vibrant atmosphere and we're sorry the busyness may have interrupted your peace and quiet. We strive to provide a balance for all our guests. It's great to know you enjoyed our large rooms and the plethora of dining venues nearby. We understand how convenient it is to have breakfast included and more dining options within the hotel - your feedback will be shared with the relevant teams. We look forward to making your next stay even more enjoyable.

6/10 Okay

Ansy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive rooms were clean and amenities were available upon request
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Ansy, we appreciate your feedback. It's great to hear that our team members were attentive and cleanliness was up to your satisfaction. The team strives to meet the needs of our guests promptly and it's wonderful to know that your stay reflected this. We hope to welcome you back for an even better experience next time.

10/10 Excellent

Yahaira, Philadelphia

Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for the fantastic rating, Yahaira!It's outstanding you had such a wonderful experience at DoubleTree by Hilton Boston North Shore. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Eva

Travelled with family and small children
Disliked: Amenities
The place looked pretty well and love the fact of having the water park in place. Yet the lack of cleanliness was present. And my room’s shower drainer was broken, there was no shower gel, I had to call front desk for it and mentioned the sir about it but no one came to check and it was nasty to take a shower and bath my toddlers on a backed up water sitting there. Also.. no phones, yet you have to use your cell phone to call for anything you may need. Room looked like it was quickly “clean” and got us in. Really wish the place was better on that.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Eva, it's disappointing to hear about the lapses in cleanliness and room maintenance you experienced during your stay. Your comfort is of utmost importance to us and we understand that plumbing issues and the lack of in-room amenities hindered that. We do apologize for the inconvenience you faced due to not having a room phone and are working on implementing obstacles for this. We value your feedback and have taken note of the concerns mentioned. Our team is dedicated to resolving these issues to enhance comfort for future guests. We hope that despite these setbacks, you will consider giving us another chance to improve your perception of our hotel.

10/10 Excellent

Katherine T, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Katherine T,We are thrilled to hear your stay at DoubleTree by Hilton Boston North Shore was a favorable one. We thank you for your excellent rating and for choosing our establishment for your stay in Boston. We hope you'll visit again soon. Safe travels!