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Reviews of Sylvan Lake Lodge at Custer State Park Resort

2.5 out of 5
Sylvan Lake Lodge at Custer State Park Resort
24572 Highway 87, Custer, SD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 6 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jake

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and ours kids loved being able to run and play
Stayed 1 night in May 2024
Response from JM on May 21, 2024
Glad you enjoyed your stay! Thanks for the feedback

8/10 Good

Elizabeth, Sioux Falls

Travelled with partner
Liked: Staff & service
We attended a wedding on this property and we had higher expectations for the hotel considering the high price. The area is beautiful and the staff is very friendly and attentive. The price is exorbitant considering the condition of the hotel and the tv's have limited channels and were NOT High Definition, just like the old days. The food in the dining room was not worth the price tag.
Stayed 1 night in Oct 2023
Response from JM on Oct 17, 2023
Thank you for staying with us and I will pass your concerns along to our management team.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant was winding down for the season so the servers were actually housekeeping staff and they were out of most of the wines that we wanted.
Stayed 1 night in Oct 2023
Response from JM on Oct 3, 2023
Thank you for staying with us.

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sylvan Lake Lodge A+++
Amazing place to stay with views from every angle. The rooms was beautiful and just redone. The restaurant dinner was delicious!! We will definitely come back. Simply 5+++Stars in our opinion.
Stayed 1 night in Oct 2023
Response from JM on Oct 3, 2023
Thank you for staying with us and enjoyed your beautiful pictures.

10/10 Excellent

Arvidene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JM on Sep 7, 2023
Thank you for staying with us. Glad you enjoyed your stay!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was great Ice Machine was not available / Broken
Stayed 2 nights in Aug 2023
Response from JM on Aug 31, 2023
Thank you for staying with us.

8/10 Good

AIDAN, FOREST CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location.
Response from JM on Aug 17, 2023
Thank you for staying with us. Glad you enjoyed your stay.

10/10 Excellent

mary

Everyone was friendly and helpful. Great place.
Stayed 1 night in Jul 2023
Response from JM on Aug 8, 2023
Thank you for staying with us and glad you enjoyed the stay and staff.

6/10 Okay

Victor

Travelled with partner
Liked: Cleanliness
Bedding was great and room was clean Hotel has renovations going on only down fall
Stayed 1 night in Jul 2023
Response from JM on Jul 26, 2023
Thank you for staying with us.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location. The dining room was not good and very expensive. The dining room and bar closed at 8 pm which is ridiculous. The room had no headboards and only one nightstand between the beds. No reading lights either. For a place that charges a premium amount for everything they didn’t come through. That said it’s a beautiful area and the hiking trails are great.
Stayed 1 night in Jun 2023
Response from JM on Jun 8, 2023
Thank you for the review. Sorry you were disappointed with the dining room. I have passed your review along to the lodge.