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Reviews of Casa Andina Standard Machu Picchu

3 out of 5
Casa Andina Standard Machu Picchu
Prolongacion Imperio de los Incas 626, Machu Picchu, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 387 out of 780 reviews" "
Rating 8 - Good. 272 out of 780 reviews" "
Rating 6 - Okay. 88 out of 780 reviews" "
Rating 4 - Poor. 21 out of 780 reviews" "
Rating 2 - Terrible. 12 out of 780 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vaishnavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mostafa

Liked: Cleanliness, staff & service
It is a basic property. It is right outside of the train tracks so every time a train passes it fet like, well, a train passing outside your window. Thesmell from the drain permeates the whole room. The staff are nice.
Stayed 1 night in Apr 2024
Response from Casa Andina on Apr 8, 2024
Hello Mostafa, Thank you for taking the time to write about your experience with us We sincerely regret not having was able to meet your expectations on this occasion. Likewise, we will take note of your observations and we will work to improve in this aspect. We wait to be able to receive you at the next opportunity and give you the experience you deserve. Kind regards, Andrea Nuñez Hotel Manager

8/10 Good

Roberto, Fairfax

Travelled with family, Travelled with family and small children
It's fine to just spend the night and head up to Machu Picchu the next morning.
Stayed 1 night in Mar 2024
Response from Casa Andina on Apr 8, 2024
Dear Roberto,Thank you, for your review of us. We appreciate your feedback and we are more than glad to read this nice review from you, we work driven by a great customer service and your comment help us to keep it that way. We hope to welcome you back soon.Kind regards,Andrea Nuñez Manager Hotel

10/10 Excellent

Kianoush

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good
Stayed 2 nights in Mar 2024
Response from Casa Andina on Apr 1, 2024
Dear Kianoush, Thank you for taking the time to write about your experience with us. We are very happy to know that you had an excellent experience in our hotel At Casa Andina. We are proud to have an excellent team of collaborators with a great vocation for service. It will be a pleasure to be at your service again. Kind regards, Andrea Nuñez Hotel Manager

10/10 Excellent

Katty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for staff support! Excellent option in machupichu
Stayed 1 night in Mar 2024
Response from Casa Andina on Apr 8, 2024
Dear Katty,Thank you, for your review of us. We appreciate your feedback and we are more than glad to read this nice review from you, we work driven by a great customer service and your comment help us to keep it that way. We are proud to have an excellent team of collaborators with a great vocation for service. We hope to welcome you back soon.Kind regards,Andrea Nuñez Manager Hotel

8/10 Good

masoud

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Casa Andina on Mar 28, 2024
Dear Guest, Thank you for taking the time to write about your experience with us. We are very happy to know that you had a good experience in our hotel At Casa Andina. We are proud to have an excellent team of collaborators with a great vocation for service. It will be a pleasure to be at your service again. Kind regards, Andrea Nuñez Hotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay while visiting Machu Picchu!
Stayed 1 night in Mar 2024
Response from Casa Andina on Mar 18, 2024
Dear Jay, Thank you for taking the time to write about your experience with us. We are very happy to know that you had an excellent experience in our hotel At Casa Andina. We are proud to have an excellent team of collaborators with a great vocation for service. It will be a pleasure to be at your service again. Kind regards, Andrea Nuñez Hotel Manager

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Casa Andina on Feb 26, 2024
Dear Bryan, Thank you for taking the time to write about your experience with us. We are very happy to know that you had an excellent experience in our hotel At Casa Andina. We are proud to have an excellent team of collaborators with a great vocation for service. It will be a pleasure to be at your service again. Kind regards, Andrea Nuñez Hotel Manager

10/10 Excellent

Brunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely love this hotel and area. The front staff was very accommodating and friendly. The room view was the exotic Inca River! The breakfast was outstanding with so many choices including hot and cold beverages! I have no reservations in recommending this hotel!
Stayed 2 nights in Jan 2024
Response from Casa Andina on Jan 21, 2024
Dear Brunilda, Thank you for taking the time to write about your experience with us. We are very happy to know that you had an excellent experience in our hotel At Casa Andina. We are proud to have an excellent team of collaborators with a great vocation for service. It will be a pleasure to be at your service again. Kind regards, Andrea Nuñez Hotel Manager

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean. My only concern is that I would love to have AC in my room.
Stayed 1 night in Dec 2023
Response from Casa Andina on Jan 4, 2024
Dear Miguel,Thank you, for your review of us. We appreciate your feedback about the great location and cleanliness. We understand that having AC in the room would have been preferable for you. We will take your comment into consideration for future improvements. We hope to welcome you back soon. Thank you for staying with us.Kind regards,Andrea Nuñez Manager Hotel

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023

8/10 Good

Lena, Rancho Mission Viejo

Travelled with group
Liked: Amenities
Kind personnel, price on target, good location, clean
Stayed 1 night in Oct 2023
Response from Casa Andina on Nov 5, 2023
Dear Lena,Thank you, for your review of us. We appreciate your feedback and we are more than glad to read this nice review from you, we work driven by a great customer service and your comment help us to keep it that way. We hope to welcome you back soon.Kind regards,Andrea Nuñez Manager Hotel

10/10 Excellent

Kazbek

all good. if they tell you keep windows closed to avoid mosquitos do so😅
Stayed 1 night in Oct 2023
Response from Casa Andina on Oct 22, 2023
Thank you, Kazbek, for your review of Casa Andina Standard Machu Picchu. We appreciate your feedback on keeping the windows closed to avoid mosquitos. We will make sure to inform our guests about this as well. We are glad to hear that you had a good experience with us. If you have any more suggestions or feedback, please feel free to share. We hope to welcome you back soon.

4/10 Poor

Lijun

Stayed 1 night in Sep 2023
Response from Casa Andina on Sep 24, 2023
Hola Lijun,Muchas gracias por tomarte el tiempo de escribir acerca de tu experiencia con nosotros. Lamentamos, sinceramente, no haber podido cumplir con tus expectativas en esta oportunidad. Esperamospoder recibirte en una próxima oportunidad ybrindarte la experiencia que mereces.Saludos cordiales,Andrea NuñezGerente de hotel

10/10 Excellent

diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
It was great, the personnel was very nice. Patty from the reception helped us on giving us a room far from the train noise and with an amazing balcony and view of the river and mountain. We are very happy of the service and location. Breakfast was good too. Walking distance from train station was less than 5 minutes.
Stayed 1 night in Aug 2023
Response from Casa Andina on Aug 20, 2023
Dear Diego,Thank you so much for the time you took to write about your last experience in our Casa Andina Standard Machu Picchu Hotel.We are more than glad to read this nice review from you, we work driven by a great customer service and your comment help us to keep it that way.Looking forward to seen you back soon.Kind Regards,Andrea NuñezHotel Manager

10/10 Excellent

Ericarol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and special place
Stayed 1 night in Aug 2023
Response from Gerente de Hotel on Aug 20, 2023
Dear EricarolThank you very much for the time you took to share your last experience in our Casa Andina Standard Machu Picchu Hotel.I am very glad you found our hotel and our team as you expected, we work driven to provide the best guest experience and your review help us to work so. We hope to see you back soon.kind regards.Andrea NuñezHotel manager

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and close to train station but not noisy
Stayed 1 night in Jul 2023
Response from Thank you for your kind review on Jul 30, 2023
Hello Nadine,Thank you for your kind review of Casa Andina Standard Machu Picchu. We're glad to hear that the hotel is conveniently located close to the train station. Customer satisfaction is our top priority and we strive to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you back in the future.Kind Regards,Andrea NuñezHotel Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Really excellent.
Stayed 1 night in Jun 2023
Response from . on Jul 24, 2023
Hello Keith,Thank you very much for taking the time to write about your experience with us. We are glad to know that you enjoyed your stay at Casa Andina Standard Machu Picchu. Our team strives to provide friendly service and meet the needs of our guests. We value your feedback and look forward to welcoming you back in the future. Kind regards,Andrea NuñezHotel manager

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Everything perfect,very professional staff nice and clean place love it ,I definitely recommend this hotel to anyone visiting Machu Pichu Pueblo
Stayed 9 nights in Apr 2023
Response from Casa Andina on Apr 16, 2023
Dear CarlosThank you very much for the time you took to share your last experience in our Casa Andina Standard Machu Picchu Hotel.I am very glad you found our hotel and our team as you expected, we work driven to provide the best guest experience and your review help us to work so. We hope to see you back soon.Warm regards.Fabricio CarrionHotel Manager

10/10 Excellent

Maria

Stayed 1 night in Apr 2023

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Great staff stunning views with the river and mountains
Stayed 1 night in Mar 2023
Response from Casa Andina on Mar 30, 2023
Dear Jose,Thank you so very much for the time you took to share your recet stay at our Casa Andina Standard Machu Picchu.It was a pleasure to have you as our guest while you visited the Sacret City of Machu Picchu, your review help us to continue working to provide the best experience. As you say our stop is a very well located. I will share your comment to our staff.Once again thank you so much, we hope to see you soon.Warm regards!Fabricio CarrionHotel Manager

2/10 Terrible

Alberto Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Alberto Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Sergio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great staff & facilities, loved the location & free breakfast. I'm glad we stayed in a room that faced the river. I'm not sure if the other side was loud, but no issues on the side we stayed on.
Stayed 2 nights in Nov 2022
Response from Casa Andina on Dec 12, 2022
Dear Sergio,Thank you so much for the time you took to write about your last experience in our Casa Andina Standard Machu Picchu Hotel.We are more than glad to read this nice review from you, we work driven by a great customer service and your comment help us to keep it that way.Looking forward to seen you back soon.Fabricio CarrionHotel Manager

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very helpful and friendly staff members. The room is clean and modern. The breakfast is awesome. We upgraded our room to a one that faces the River. It is very quiet and peaceful. Just make sure you don’t open the windows, as mosquitoes could get in. We made the mistake leaving the windows open when out for dinner. Fortunately, the staff at the hotel stepped in to help us clean it up. Thank you again!
Stayed 1 night in Dec 2022
Response from Casa Andina on Dec 12, 2022
Dear Bill,Thank you so much for the time you took to share and write about your last experience in our Casa Andina Standard Machu Picchu Hotel.We are very glad to read this nice review from you, everyday we work driven to provide a great customer service and your comment help us to keep it that way.Looking forward to seen you back soon.Fabricio CarrionHotel Manager

4/10 Poor

Valerie

Stayed 1 night in Oct 2022

10/10 Excellent

Riza

Stayed 1 night in Jul 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel. Great buffet breakfast included. Be sure to book a room on the river side and not the train side
Stayed 1 night in Jun 2022

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Has a great view of the river. Love the buffet breakfast. Comfortable and clean. Staff is very friendly.
Stayed 1 night in Mar 2022

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, great location and a very friendly staff
Stayed 1 night in Apr 2022

8/10 Good

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice, clean property with great staff. The location was very convenient, but note, there are very active train tracks one one side with trains running 6:30 AM - 10:30 PM. Between the noise and the smell of fumes, you can’t really open the window. The room offered a fan, but not AC. Rooms on the other side of the building were overlooking the River. It was beautiful, but in March, the rapid waters were very loud, so not sure if we could have opened windows if our room was on the River side either. All in all, it was a good experience for a one night stay, but not sure about an extended stay.
Stayed 1 night in Mar 2022

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except that at checkout the staff said I had to make a payment directly to the hotel even though I already paid through Expedia. After verifying with my bank sure enough I was charged by Expedia then again by the hotel. I called Expedia and they cleared it up with the hotel and I will be getting a refund in 7 to 10 days, but how annoying to spend 30 minutes on hold dealing with something like this for no good reason when the hotel should know better.
Stayed 1 night in Mar 2022

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel great staff
Stayed 2 nights in Mar 2022

8/10 Good

Suresh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
oVERALL CONVENIENT ACCESS TO STATION AND BUS
Stayed 1 night in Dec 2021

8/10 Good

INSHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The service staff was very welcoming with a very service friendly approach. Romualdo made the difference.
Stayed 1 night in Nov 2021

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Friendly staff. Good breakfast. The rooms were tricky to temperature control with stand alone cooler and heaters.
Stayed 1 night in Oct 2021

10/10 Excellent

Elia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like the hotel, very nice and clean.
Stayed 1 night in Sep 2021

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Sep 2021

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location excellent service
Good location, excellent service from employees
Stayed 1 night in Aug 2021

10/10 Excellent

Cameo

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and welcoming staffs. early check in and late check out helped is a lot.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Staff were great, and super friendly. Theyre english was really good! The rooms were really nice. Clean, and even had north American plugs which was a plus. Our room over looked the river. Beautiful view, and created some white noise when sleeping.
Stayed 2 nights in Mar 2020
Response from Hotel Manager on Mar 17, 2020
Hello Traveler: Thank you very much for taking the time to write about your experience with us. We are very pleased to know that you had an excellent experience at our Casa Andina Standard Machu Picchu hotel. We are proud to have an excellent team of collaborators with great service vocation. We invite you to visit even more Casa Andina hotels located nationwide. It will be a pleasure to be at your service again. Best regards, Ian Cabrera Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small but impeccable,and very near the Train Station. I asked for an upgrade to a Junior Suite which I highly recommend so that you have a king size bed and more overall space. The staff members were kind and friendly, specially Elmer at Front Desk. I will definitely stay here again!
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with the sound of the river. Clean and a nice breakfast with a nice view.
Stayed 1 night in Feb 2020