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Reviews of Mama's House

3 out of 5
Mama's House
835 Miguel Grau, Cusco, Cuzco

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Don

Liked: Cleanliness
Noisy, but comfortable.
The hotel was close to a busy street, so it was quite noisy. The included breakfast was very good and delivered to our room.
Stayed 1 night in Mar 2020

6/10 Okay

DIANNA

Liked: Cleanliness
Mama’s noisy house
The room we had had no heating or cooling system so we had to open the windows to get air - at times it was quite cool, most of the time very noisy because you are next to a major street.
Stayed 2 nights in Mar 2020

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hosts
Everyone at Mamas house were so nice and accommodating, top notch! The room was small but had all the amenities expected in a hotel room. Kettle, various teas, coca leaves. The bathroom was very small and the hot water was short lived (2 min shower at most ). So in cold Cusco this was hard on me. The room was very cold and the heater provided not really adequate to warm it. The bed was comfortable though and I slept well so that need was very satisfied. One night however they had other guests and that’s when I discovered the walls are very thin and they kept me up all night as they kept slamming doors and shouting to each other in the hall way. I mean it is what it is. You will find that in most places at this price range. They serve your breakfast in your room and it was always very good. The location was good as you could walk to the historical centre easily.
Stayed 5 nights in Oct 2019

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Mama’s House for making us feel like home!
Convenient located, just 15min from the train station and 15min from Plaza de Armas. Few good places to eat nearby. They accommodated us at 5.30am in the morning when our bus arrived. Breakfast was brought to our room every day and was delicious. Room very clean and spacious. We had a great 4 night stay and would definitely stay again next time we visit Cusco.
Stayed 4 nights in Apr 2019
Response from MH on Jun 4, 2019
Thank you dear George for your reservation we really appreciate your visit and your recommendations. You and your wife are very sweet. Thank you so much. Was a pleasure for us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located, just 15 mins from the train station and 15 mins from Plaza de Armas. Few good places to eat nearby. They accommodated us at 5:30am in the morning when our bus arrived. Breakfast was brought to our room every day and was delicious. Room very clean and spacious.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice
VERY good!
Stayed 3 nights in Apr 2019
Response from Iqn on Apr 20, 2019
Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from MH on Oct 6, 2018
Muchas gracias por confiar en nosotros, nuestro compromiso es continuar mejorando.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Mama´s House on Sep 25, 2018
¡Thank you very much for staying with us!. delighted to be at your service. Your opinion and comfort is the most important thing for us, thank you very much.

10/10 Excellent

YVR, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Very clean, modern and spacious rooms.
Stayed 2 nights in Sep 2018
Response from Mama´s House on Sep 25, 2018
¡Thank you very much for staying with us!. delighted to be at your service. Your opinion and comfort is the most important thing for us, thank you very much.

6/10 Okay

Denise

Needs some tweaks
Beautiful room with a large king size bed, which you don't often find in Peru! The breakfast was great, but 20 minutes later than we requested it to be. Luckily, we built in time anticipating that. The hosts were very nice and accommodating. I would have rated higher, but I actually booked two nights and they cancelled the second night on us, which was a hassle. Also, I did not have hot water for my shower, although my husband had hot water the day before. And the water in the shower shot all over the bathroom floor under the door which made the bathroom floor very slippery and the two towels they gave us could not dry us and soak up all the water from the floor. However, if they addressed some of these small things, they would have a nice place indeed.
Stayed 1 night in Aug 2018
Response from Mama´s House on Sep 25, 2018
thank you for your comment. we strive to improve.Your opinion and comfort is the most important thing for us, thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
El personal es encantador, la habitación es amplísima y me dejaron hacer el check out muy tarde, el problema fue que no había agua caliente para ducharme, he leído otro comentario que decía lo mismo, así que no es un problema puntual es algo que tienen que solucionar. Si hubiese tenido agua caliente, les podría muy buena nota, ya solo por la amabilidad de su personal, pero el agua caliente creo que es fundamental para tener una experiencia positiva.
Stayed 2 nights in Sep 2019
Response from MH on Oct 3, 2019
Muchas gracias por su comentario, tendremos en cuenta la observación. Nos comprometemos a seguir mejorando

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bueno en el hospedaje, muy buena atención al cliente
Stayed 3 nights in Sep 2019
Response from Irwin on Oct 3, 2019
Muchas gracias por su comentario nos comprometemos a seguir mejorando

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rwin and his wife made us feel like home from the moment we arrived to the hotel. He was always so nice and helpful. Our room was amazing, super clean and a huge comfortable king size bed. A good breakfast was served in our room. The day we had to leave, we asked Irwin if we could leave our luggage since we had to leave around 10pm and he let's us stay the whole day in the room with no extra cost. Irwin, thank you so much for everything, we are looking forward to seeing you again in a near future. We wish you and your family all the best.
Stayed 1 night in Dec 2018

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Calme, 15 minutes à pied de la place d'armes. Très aimables et serviables. Lits énormes.
Stayed 4 nights in Dec 2018

8/10 Good

Adriana

Liked: Property conditions & facilities, room comfort
Cama e chuveiro mto ótimos, quarto sem janela, Wi-Fi bom. Como estava em reforma tinha mto pó.
Stayed 4 nights in Sep 2018
Response from Mama´s House on Sep 27, 2018
Muito obrigado por ficar conosco. preparamos novas instalações para um melhor conforto, graças à sua compreensão. Sua opinião e conforto é a coisa mais importante para nós.