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Reviews of Sleep Inn & Suites Cumberland - LaVale

2.5 out of 5
Sleep Inn & Suites Cumberland - LaVale
13320 Ali Ghan Road NE, Cumberland, MD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 640 out of 874 reviews" "
Rating 8 - Good. 180 out of 874 reviews" "
Rating 6 - Okay. 32 out of 874 reviews" "
Rating 4 - Poor. 13 out of 874 reviews" "
Rating 2 - Terrible. 9 out of 874 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, breakfast was amazing. We will definitely be back!
Stayed 1 night in May 2024
Response from T. Dawson, Front Office Manager on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor pool which is open late. Comfortable, clean. Huge breakfast area, coffee and water available all day.
Stayed 1 night in May 2024
Response from T. Dawson, Front Office Manager on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tonya

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in May 2024
Response from T. Dawson, Front Office Manager on May 17, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites Cumberland-LaVale and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Gregory, Indiana

Nice facility
Stayed 1 night in May 2024
Response from T. Dawson, Front Office Manager on May 13, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites Cumberland-LaVale and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

rayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caitlin was wondetful! Tiffany was very professional when i called prior to check in. Great property!
Stayed 1 night in May 2024

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and quiet .. convenient and close by our destination …
Stayed 1 night in May 2024
Response from T. Dawson, Front Office Manager on May 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Ruth Wheaton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations related to mobility were as expected.
Stayed 1 night in Apr 2024
Response from T. Dawson, Front Office Manager on May 3, 2024
We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

jeremiah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to truck parking.
Stayed 1 night in Apr 2024
Response from T. Dawson, Front Office Manager on Apr 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as a Choice Privileges Gold member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean; convenient to Rocky Gap Conference Center
Stayed 1 night in Apr 2024
Response from SI on Apr 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. The rooms are quiet, the staff is friendly and the breakfast is more than you could ask for.
Stayed 2 nights in Mar 2024
Response from T. Dawson, Front Office Manager on Apr 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as a Choice Privileges Gold member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Lalsangkima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SI on Mar 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Albert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed and was hard to find that information on the website
Stayed 2 nights in Mar 2024
Response from Sleep Inn on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We apologize for the pool being temporarily closed, as we have to have the pool resurfaced. We are hoping it will be back up and running by May 1, 2024. We do have it as closed on the site and it is listed under the amenities. Again, I apologize for any inconvenience it may have caused you. I hope that you will be back to let us properly host you once the pool is re-opened.

8/10 Good

Andrew

Liked: Cleanliness
Property is average, but not bad. Not very close to much other than McDonalds.
Stayed 1 night in Mar 2024
Response from Sleep Inn on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SI on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. As a guest you are truly valued. Your feedback about your stay is important to us. We always strive to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel! All boxes are checked ! Great service!
Stayed 1 night in Feb 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a weekend getaway. Great breakfast area, clean, comfortable and friendly staff.
Stayed 2 nights in Feb 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Bojan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Feb 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Sleep Inn. Staff is friendly and rooms were clean & comfortable. Easy access to Frostburg & Cumberland. Will continue to stay here when visiting our family.
Stayed 2 nights in Feb 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was a really nice place, the staff was friendly and breakfast was delicious and delightful.
Stayed 2 nights in Feb 2024
Response from SI on Mar 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 Good

Wesley, Spring Hope

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
easy access off interstate with truck stop and restuarants beside
Stayed 1 night in Jan 2024
Response from T. Dawson, Front Office Manager on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!

4/10 Poor

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Room right near a tractor trailer that was running all night, excessive noise
Stayed 1 night in Dec 2023
Response from T. Dawson, Front Office Manager on Jan 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as one of our valued guests. I apologize that you had issues with the noise from the truck parking. We do offer ear plugs for those that request a room with a King bed because all of our King rooms are on the back side. We do have some suites with King beds in them that are on the front side of the hotel for a few more dollars than the regular rate. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to properly host you in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good one night stay. Clean and functional, breakfast was good. Staff was good
Stayed 1 night in Jan 2024
Response from T. Dawson, Front Office Manager on Jan 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No thanks.
Stayed 1 night in Dec 2023
Response from T. Dawson, Front Office Manager on Jan 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!

8/10 Good

Jill

Stayed 1 night in Dec 2023
Response from T. Dawson, Front Office Manager on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is that there is a Truck Stop behind the the Sleep Inn and trucks engines run all night long so there is engine noise but Inn is really nice.
Response from T. Dawson, Front Office Manager on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!

8/10 Good

Christina Miranda

Stayed 1 night in Dec 2023
Response from T. Dawson, Front Office Manager on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. As a Choice Privileges member you are truly valued and we hope you have a wonderful New Year ahead!

8/10 Good

Del

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from T. Dawson, Front Office Manager on Dec 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. As a Choice Privileges member you are truly valued and we hope you have a wonderful New Year ahead!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SI on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us.

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from SI on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us.

8/10 Good

Bokango

Liked: Property conditions & facilities, room comfort
It was a great place to stay. Room was clean, and quiet at night. Breakfast bar in the morning wasn't crowded and the food was good.
Stayed 1 night in Dec 2023
Response from SI on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Malynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awwsome place to stay
Awesome stay. It was very nice.
Stayed 2 nights in Dec 2023
Response from SI on Dec 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our valued guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from SI on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. Breakfast was very nice! They had a great selection of food. Everything was fresh. We were very pleased.
Stayed 1 night in Dec 2023
Response from T. Dawson, Front Office Manager on Dec 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our valued guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Alisha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with the accommodations for the price. The gym was great, breakfast was good and the staff was nice. Very convenient for our little dog. We will look for other Sleep Inns for future mini stays.
Stayed 3 nights in Nov 2023
Response from T. Dawson, Front Office Manager on Dec 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our valued guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Bonnie

Stayed 1 night in Nov 2023
Response from SI on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, indoor pool was great and loved they keep stacks of clean towels in pool area- no waiting on staff to bring extras to room! Hotel is next door to a loves travel stop so most anything you might need traveling is a walk across the parking lot. Stayed here on a Saturday night i was pleasantly surprised how quiet it was. I did see several guests with dogs but did not smell any odors in hotel or in my room. Never stayed here before but Sleep Inn Cumberland is now our new preferred stay for this route/ area.
Stayed 1 night in Nov 2023
Response from T. Dawson, Front Office Manager on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Elmer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from T. Dawson, Front Office Manager on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as one of our guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from SI on Dec 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. We sincerely appreciate and value your feedback as one of our valued guests. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Jane

Stayed 1 night in Nov 2023
Response from SI on Nov 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and easy
Easy, inexpensive check-in. Breakfast was standard bland fair. Clean and easy
Stayed 1 night in Nov 2023
Response from SI on Nov 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, staff was very welcoming. The breakfast was great everything was stocked and fresh. We will definitely be staying at this location again.
Stayed 2 nights in Nov 2023
Response from SI on Nov 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good bed. Decent breakfast. Nice property.
Stayed 1 night in Nov 2023
Response from T. Dawson, Front Office Manager on Nov 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay! As one of our guests, your opinion is truly valued! I will share your feedback with our staff, as we strive for excellence and continue to make our guests happy.We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from T. Dawson, Front Office Manager on Nov 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.As one of our guests, you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon!

10/10 Excellent

John, Campania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet even with the truck parking/sleeping lot behind the hotel. The views of the mountains was very good.
Stayed 3 nights in Nov 2023
Response from T. Dawson, Front Office Manager on Nov 7, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.As one of our guests, you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon!

10/10 Excellent

Bob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean inside and out
Stayed 1 night in Oct 2023
Response from T. Dawson, Front Office Supervisor on Nov 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. As a guest at our hotel, you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from T. Dawson, Front Office Manager on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.We sincerely appreciate and value your feedback as a guest in our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from T. Dawson, Front Office Supervisor on Nov 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale. As a guest at our hotel, you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Joyce

Travelled with partner
We stay here a few times a year. Convenient and very clean. Thanks
Stayed 1 night in Oct 2023
Response from T. Dawson, Front Office Supervisor on Oct 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Cumberland-LaVale.As our guest, you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again in the future!