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Reviews of Holiday Inn Express Hotel & Suites Culpeper, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Culpeper, an IHG Hotel
787 Madison Rd, Culpeper, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 471 out of 686 reviews" "
Rating 8 - Good. 157 out of 686 reviews" "
Rating 6 - Okay. 33 out of 686 reviews" "
Rating 4 - Poor. 12 out of 686 reviews" "
Rating 2 - Terrible. 13 out of 686 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in May 2024

2/10 Terrible

gail

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The clerk, Cheryl was very nice, professional and soothing. Our room was horrific! Spider in my turned down bed sheets , dirty . Awful room. Cheryl put us in another room, another handycap which we did not want but it was cleaner. However , the blinds did not work and were facing the lights of the parking lot! We wont get any sleep tonight for over 300.00 plus. Horrible experience.
Stayed 1 night in May 2024
Response from Lisa L on May 6, 2024
Gail, Thank you so much for your review. We apologize for any inconveniences during your stay. We are so sorry about your housekeeping issues and we will be sure to share your review with our housekeeping and maintenance staff. We hope that if you are in Culpeper again in the future that you will give us another try.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Overall we enjoyed our stay. Just one thing...We stayed on the second floor, and the air conditioning didn't seem to work well in the hallway area. There was a noticeable difference when we stepped into the hallway leaving our room.
Stayed 4 nights in Apr 2024
Response from Lisa L on May 6, 2024
Thank you so much for the good review and feedback. We apologize for our air conditioning. We will inform our housekeeping and maintenance staff to have any issues resolved. We hope that you will choose us again next time you visit Culpeper.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and experience. Only exception was the coffee at breakfast, which was actually worse than what comes from the little machine in the room, which I didn't think was possible. Outside of that a very completely wonderful experience.
Stayed 1 night in Apr 2024
Response from Lisa L on May 6, 2024
Thank you so much for the amazing review! We apologize for the taste of our coffee. We hope to see you again soon.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did a “Girlfriend Retreat” for 2 nights…despite the rain, it hit all of our boxes above including close proximity to a park to walk on paved trail! Great array of dining options and shopping downtown! Would be nice if the city of Culpeper had a shuttle that would make pick-up & drop-off stops to our hotel. Would highly recommend!
Stayed 2 nights in Apr 2024
Response from Lisa L on May 6, 2024
Thank you so much for the amazing review! We are so happy to hear that you enjoyed our wonderful new hot breakfast. Our staff works really hard to make guests stay a wonderful experience and it is always so nice to hear feedback that it was appreciated. We hope to see you again soon!

2/10 Terrible

Christopher

Business traveller
Disliked: Amenities
Property canceled my room after I drove 7 hrs there and couldn’t notify me! Then Expedia won’t return the money they took and saying it’s the hotel who took it but I have invoice from the hotel canceling the room and never charging any card!
Stayed 1 night in Apr 2024
Response from Hotel Staff1234 on Apr 23, 2024
I am sorry that the Baymont cancelled your reservation after driving 7 hours to that hotel. But we here @Holiday Inn Express cannot help you when the reservation is at another hotel property chain. We are sorry that you had such a ruff weekend.

10/10 Excellent

Galyna

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 1 night in Apr 2024
Response from Hotel Staff 6871 on Apr 23, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

6/10 Okay

Lilly

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I stayed for 1 night. As a woman traveling alone, I booked this hotel because it is well known and safe. My checkout was the following day at noon (12pm). I was literally on the toilet at 8:43am when housekeeping came into my room without knocking or announcing themselves. She quickly apologized and said “I thought you were gone”. I understand mistakes happen, but as a woman rebelling alone that is a very scary and unsafe situation. Thankfully, she was a woman. I did tell the front desk, who said thank you for letting us know. They need to work on communication. That was a scary, uncomfortable, and unsafe position to be in.
Stayed 1 night in Apr 2024
Response from Hotel Staff 4321 on Apr 23, 2024
I am so sorry that someone came into your room. We have followed up on this matter and making changes. For your safety while traveling alone, be sure to use the dead bolt next time, no one will get in.

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk & wonderful breakfast
Stayed 4 nights in Apr 2024
Response from Hotel Staff--88 on Apr 16, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

susan, edenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we visit Culpeper, we always stay here. Have never even looked for anything else. Why should we, when this place is so nice?
Stayed 1 night in Apr 2024
Response from Hotel Staff 28 on Apr 16, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very smooth. The staff gave top tier customer service. I definitely recommend staying here.
Stayed 1 night in Apr 2024
Response from Hotel Staff-100 on Apr 16, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

8/10 Good

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Staff 29 on Apr 16, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

Eva

Travelled with partner
Liked: Amenities
The property was very nice but he did have a smell. The women’s bathroom was nice and clean.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 25, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and common areas were very clean, quiet and breakfast was great. I would highly recommend
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 25, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Sayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Staff on Mar 25, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking. Great breakfast
Stayed 4 nights in Feb 2024
Response from Kenny on Apr 1, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

4/10 Poor

Anne Marie

Liked: Staff & service
Disliked: Cleanliness
Specifically choice this hotel as if had a good rating and several people mentioned cleanliness. My room had a weird smell and sheets were dirty. Tv also did not work. I do not recommend.
Stayed 1 night in Feb 2024
Response from Hotel Staff on Mar 14, 2024
Anne Marie,Thank you for taking the time to tell us about your stay. We appreciate your feedback and we use it to continually to improve our guests' experience.I am sorry to hear that you did not enjoy our property and that the TV did not work. However, it was fixed in just minutes after your check out. I wish you would have given us the opportunity to correct while you were here.We look forward to serving you again and if there is anything, I can do to assist you, please reach out.Kind regards,GMKatrina

10/10 Excellent

ISAGANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Hugo on Apr 1, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

Angelique

Room was clean. Breakfast was hot and good. Potatoes, eggs, pancakes. Service and check-in was nice
Stayed 2 nights in Feb 2024
Response from Hotel Staff-1 on Apr 1, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Staff-2 on Apr 1, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

denis

Stayed 2 nights in Feb 2024
Response from Hotel Staff on Mar 25, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful. Breakfast was good. Building clean.
Stayed 2 nights in Feb 2024
Response from Hotel Staff--8 on Apr 1, 2024
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in historic town.
Stayed 1 night in Jan 2024

8/10 Good

Nikole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice hotel. Very quiet. The desk staff were kind and helpful. It’s a little ways from the center of town, but not too far. We drove there in less than 8 minutes. There are no Ubers or Lyft services and the taxi guy took a long time to reply (not the hotels fault). But would’ve been cool if there was a shuttle to the town center. The staff member in charge of breakfast was a little gruff at times (she was having issues with the pancake maker). Our room had a weird smell but it didn’t affect our stay. Overall, we were very happy
Stayed 2 nights in Jan 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, updated rooms, friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Maninder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neat place accessible to entire city
Stayed 4 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Williamsburg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Par

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jim, Covington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was really easy. Everyone was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Stayed 1 night in Nov 2023

10/10 Excellent

pat, chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was excellent and we enjoyed breakfast
Stayed 1 night in Nov 2023

6/10 Okay

Courtney

Stayed 1 night in Nov 2023
Response from Hotel Staff on Nov 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites of Culpeper VA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to help us make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future. We hope you enjoy your points that were added to your account. Again, thank you for choosing Holiday Inn Express & Suites, and if I can be of assistance to you, please contact me directly at 540-825-7444 or gm@culphotels.com.

10/10 Excellent

RICHARD, DUNSTABLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are great!
Stayed 1 night in Nov 2023

10/10 Excellent

Caroline

and the check in lady was extremely kind.
Stayed 1 night in Nov 2023

8/10 Good

Kenny, Catasauqua

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2023

8/10 Good

Hugo

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean accommodations and great breakfast bar. Loved having coffee, tea, hot water available 24/7.
Stayed 2 nights in Oct 2023
Response from Anonymous on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

weizhen

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to come back.
Stayed 1 night in Oct 2023
Response from weizhen on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

8/10 Good

Julie, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk clerk. Very clean and comfortable room.
Stayed 1 night in Oct 2023
Response from Sally on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Michael on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

10/10 Excellent

Jesus Enrique Padilla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Jesus Enrique Padilla on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Lisa on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

10/10 Excellent

Luisa

Stayed 1 night in Sep 2023
Response from Luisa on Nov 9, 2023
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!

6/10 Okay

Beth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay, friendly staff!
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful staff, room needed extra attention
The front desk staff was wonderful. The room needed some extra attention though, the AC unit vents were full of debris and dust and made for a slightly unpleasant stay
Stayed 2 nights in Aug 2023

4/10 Poor

Amy

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023