Crossroads Mall Tours and Activities

Staff was very accommodating

Let me start by saying I would stay here again. There were just little things that made the stay less than a five star stay. First I went to DC with a total of five people elderly ladies. I contacted the hotel directly before I arrived to discuss the three room’s I booked. I wanted them on the same floor, next to one another would be ideal, but I get it. They told me that since I booked through a third party they could not accommodate that request. So we ended up on three different floors. Next we pre-purchased breakfast each day. The woman server in the breakfast room was great, friendly and fantastic. The gentlemen, need some work on customer service. We had $180 to spend each day for breakfast, what ever the total, I gave the rest to the wait staff in a tip. So we ended up tipping really well each day, no need for subpar treatment. It’s awful that my mom wanted a glass of water but did not want to bother the waiter because he was irritated she wanted something else. Hotel bed was very comfortable, room was clean, cleaning staff excellent, free waters daily and coffee. Refrigerator was present but not very cold. Water pressure not great. Location could not be better for attractions. Was central to most things we wanted to do. All in all it was a fantastic stay, we all enjoyed our time there.

You are treated very well and see where your money goes!