Can’t fault the staffing, we were welcomed by the lovely Claire upon arrival, who helped us to our room. She was very friendly and easy to talk to instantly. The TV had Sky Sports, so I was able to watch Newcastle v Sheffield Utd in the comfort of our room. The weather was dreadful & the room was a bit cold, so we asked about heating & Natasha said she would sort it out. We went into Callander for an evening meal, and upon arrival back at the hotel, Natasha had sorted a portable heater out for us. She said she knocked a few times as she didn’t want us to be cold in the room. She was lovely too, and picked up conversations about the local area, and where we were headed next. The staff were so welcoming & the hotel was very nice with a stunning view.
The only downside it was about half an hours drive into Callander and the weather was horrendous - but this is obviously nothing to do with the hotel! Can’t speak more highly of Claire & Natasha’s service. Highly recommended!